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Muse Websites Not Displaying on Chrome (Mobile)

New Here ,
Jun 12, 2019

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Hello everyone.

I've noticed something odd with all of my adobe muse-created websites. None of them are displaying on chrome on Android. (S8 - latest firmware)

They open fine on different browsers on my Samsung but i'm getting a blank screen on Chrome. Tried refreshing, clearing cache etc.

This has started around a week ago so I presume it's due to an update with Chrome as I haven't updated a few of my websites in quite a while.

Has anyone else encountered a similar issue? Is there any known workaround?

One website example that isn't displaying is Accredited Edinburgh Electricians - McElhone Electrical Services

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Correct answer by Ussnorway | Most Valuable Participant

the basic problem is a re-direct script has to know what type of device it is before it can send the correct layout

a lot of devices don't fit inside the nice simple boxes of ipad or blackberry and many people block scripts from running for private | security reasons so then you end up looking at blank landing pages which Google will mark your score down for having

the only part of the internet that stays the same is that everything changes and its up to you to keep up with those changes if you want to stay current

Good luck with it

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Muse Websites Not Displaying on Chrome (Mobile)

New Here ,
Jun 12, 2019

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Hello everyone.

I've noticed something odd with all of my adobe muse-created websites. None of them are displaying on chrome on Android. (S8 - latest firmware)

They open fine on different browsers on my Samsung but i'm getting a blank screen on Chrome. Tried refreshing, clearing cache etc.

This has started around a week ago so I presume it's due to an update with Chrome as I haven't updated a few of my websites in quite a while.

Has anyone else encountered a similar issue? Is there any known workaround?

One website example that isn't displaying is Accredited Edinburgh Electricians - McElhone Electrical Services

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

the basic problem is a re-direct script has to know what type of device it is before it can send the correct layout

a lot of devices don't fit inside the nice simple boxes of ipad or blackberry and many people block scripts from running for private | security reasons so then you end up looking at blank landing pages which Google will mark your score down for having

the only part of the internet that stays the same is that everything changes and its up to you to keep up with those changes if you want to stay current

Good luck with it

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Jun 12, 2019 1
Adobe Community Professional ,
Jun 12, 2019

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It´s doing fine on "my" Chrome, though, settled in Germany.

Kind Regards,

Uwe

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Jun 12, 2019 0
Community Beginner ,
Jun 15, 2019

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It happened to my muse website as well.

After entering its website domain, a completely blank page is appeared.

It will not load any text, any pictures, any scripts at all.

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Jun 15, 2019 0
LEGEND ,
Jun 17, 2019

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We can’t say anything without a working link.

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Jun 17, 2019 0
Explorer ,
Jun 17, 2019

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Help Help I am serious problem because I get white mobile in google chorme android is the only one that is not working because before if they worked super well and now the latest version google chrome android mobile was updated until there was that affection nothing is seen all this is the most serious but very serious in the world because most of them I did a lot of web clients large companies, small and user, now they called me to inform me that they do not see anything in mobile and now that I am going to do with big problem but very big I need who solves me update the javascript code for mobile redirect is urgently urgent urgently please look for adobe engineer muse to solve urgent is massive global please help help who can update the code to redirect mobile in javascript.

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Jun 17, 2019 0
LEGEND ,
Jun 17, 2019

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Does your keyboard lack punctuation keys? For me, jt is almost impossible to read and unterstand your post.

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Jun 17, 2019 0
Adobe Community Professional ,
Jun 17, 2019

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https://forums.adobe.com/people/Xavier+Frasser  schrieb

Help Help I am serious problem because I get white mobile in google chorme android is the only one that is not working because before if they worked super well and now the latest version google chrome android mobile was updated until there was that affection nothing is seen all this is the most serious but very serious in the world because most of them I did a lot of web clients large companies, small and user, now they called me to inform me that they do not see anything in mobile and now that I am going to do with big problem but very big I need who solves me update the javascript code for mobile redirect is urgently urgent urgently please look for adobe engineer muse to solve urgent is massive global please help help who can update the code to redirect mobile in javascript.

Maybe same issue as the OP? Did you create adaptive layouts with a phone version? Might be better with responsive layout. Let us know some links maybe?

Kind Regards,

Uwe

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Jun 17, 2019 0
Explorer ,
Jun 17, 2019

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But we can not change to responsive because to do a responsive is a more difficult job I'll send you a link to look at the work we have done more difficult to do a responsive but as I told you and if I change the responsive configuration can damage all the page but I need someone can solve me urgently that is updated the javascript code to redirect tablet and mobile

www.unicredito. com.co   -   www.headhunterhr.co   -   www.cinextv.com

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Jun 17, 2019 0
Adobe Community Professional ,
Jun 17, 2019

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https://forums.adobe.com/people/Xavier+Frasser  schrieb

But we can not change to responsive because to do a responsive is a more difficult job I'll send you a link to look at the work we have done more difficult to do a responsive but as I told you and if I change the responsive configuration can damage all the page but I need someone can solve me urgently that is updated the javascript code to redirect tablet and mobile

www.unicredito. com.co   -   www.headhunterhr.co   -   www.cinextv.com

quicklly maybe hardly here why couldn`t you add a fixed width breakpoint your phone version is fixed width anyway so it shouldn´t be too complicated but takes some hours indeed but it is not our fault as you may have heard about responsive design I do not talk about the quite tough fluid responsive layout but the fixed width layout which is quite well to do in muse without hazzle or you know a coder by yourself I don`t know except the ones I mentioned in my previous post how is it for you to read without punctuation BTW isn`t it strange for you to read your own post without commas and points or dots as you prefer?

Kind Regards,

Uwe

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Jun 17, 2019 0
Most Valuable Participant ,
Jun 17, 2019

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https://forums.adobe.com/people/Xavier+Frasser  wrote


www.unicredito. com.co   -   www.headhunterhr.co   -   www.cinextv.com

the redirrect codes are correct and work for my andriod phone running chrome

your customers are looking at blank white pages because you have set the home page to auto-load videos & a pop up... this is bad design but not bad code

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Jun 17, 2019 1
Explorer ,
Jun 17, 2019

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I'll explain it clearly ...

I tell you what is happening I have all the web that we have created by adobe muse we have 5 site that redirects to the right mobile page but it turns out a day or two ago I present a failure that the cell phone android google chrome that is not working the web page adobe muse are not loaded white but other browsers such as mozilla, edge and rest works well when the page is displayed on mobile but google chrome does not work not because it seems that the browser google chorme android just updated latest version but I think that adobe muse needs to update the javascript code to redirect tablet and mobile because it is not working to the new browser google chorme for android I need urgent but urgent someone can solve the updated code for this browser of google chrome android enters the page www.unicredito. com.co   -   www.headhunterhr.co   -   www.cinextv.com

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Jun 17, 2019 0
Adobe Community Professional ,
Jun 17, 2019

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I can confirm from my side that redirect does not work properly on chrome android but as I told already it is recommended to not use adaptive layouts but use responsive design instead sorry about that but coding isn´t something in this case as muse writes the code so it may best to change sites in that way by adding all content from phoneversion to a fixed width minimum width of 380  or 320 as you like and paste that content to this after having pasted the content delete the phoneversion of your site - it may take some hours but it is the best way I´m afraid.

Maybe some coders out there (Hi Nancy OShea​ - in this case your skills might be very welcome - and of course hi Ussnorway ) has a better idea and knows about changing javascript, if this even is the issue here.

Kind Regards,

Uwe

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Jun 17, 2019 0
Adobe Community Professional ,
Jun 17, 2019

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https://forums.adobe.com/people/Xavier+Frasser  wrote

adobe muse needs to update the javascript code to redirect tablet and mobile because it is not working to the new browser google chorme for android

I'm afraid that will never happen.  Muse is end of life. and all Muse development stopped last year.  Nobody is updating the code ever again.   The best approach is to re-build your sties responsively. There is nothing to be gained from having separate URLs for mobile/tablet & desktop. 

Phone URL

http:// www . headhunterhr . co / phone / index . html

Desktop URL

http:// www . headhunterhr . co /  index . html

The main problem is that some user-agents like Android will pretend to be a desktop device's user-agent, so the re-direct  JavaScript is ignored by the browser.  Submit a bug report to Chorme Android. 

Nancy O'Shea, ACP
Alt-Web.com

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Jun 17, 2019 1
Adobe Community Professional ,
Jun 17, 2019

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Thanks Nancy   . So Xavier, as I already mentioned, fastest way seems top be, recreate your Phone version into a responsive design. The longer you wait, the longer it takes.

Kind Regards,

Uee

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Jun 17, 2019 0
Explorer ,
Jun 17, 2019

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That is, if I have the current and if I give change responsive that is not damaged truth is unbalanced all the work we have done the web

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Jun 17, 2019 0