Muse won't start

[acutting]

I have used Muse CC  before.  It was working.  Tried to use it again today.  When I tried to start it I got a message saying "no disk in drive E:".  I don't have an E: drive.  I pressed "Continue."  Progress bar went almost to the end then the startup window disappeared.  Tried to start it again.  Didn't get the "E: drive" message this time.  Progress bar again went almost to the end... and again the startup window disappeared without starting Muse.  Uninstalled Muse, kept no settings.  Reinstalled Muse.  No improvement.  Searched forums.  Downloaded the AdobeCreativeCloudCleanerTool.exe Used it to uninstall Muse.  Reinstalled Muse.  No improvement.  Rebooted the computer.  Got the "no disk in drive E:" again.  No improvement.  Searched the forum.  Got ridiculously unrelated pages.  Hence, this post.  Any help will be much appreciated.

Also, Other Adobe Apps (Dreamweaver) start fine.

[ankushr40215001]

Hi,

This is actually a window a based issue and can be resolved by solution marked correct in this thread - There is no disk in the drive. Please insert a disk into drive D:.

Follow this to open Registry Editor in Win 10 - https://support.microsoft.com/en-us.

Regards,

Ankush

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No disk error message now... it only appeared sometimes before...  but still no improvement.  Made change. Rebooted. Tried to start Muse.  Progress bar again went almost to the end... and again the startup window disappeared without starting Muse.  Verified change to the registry.

[ankushr40215001 · Accepted solution]

Do you remember any recent changes in your system after which you are seeing this issue?

Also, have you tried the below solution apart from reinstalling Muse?

Try is to reset Muse Preferences and then try to launch it.

To reset preferences go to following location-

• C:\Users\<user name>\AppData\Roaming
• Rename com.adobe."AdobeMuseCC.2015.0" to "com.adobe.AdobeMuseCC.2015.0_old" and rename "AdobeMuse" to "AdobeMuse_old"
• Now launch Muse and check if it crashes.

If the issue still persists Uninstall Muse using Creative Cloud Application (Make sure to click "yes remove preferences" during the uninstall process) and reinstall it again.

To uninstall application go to Apps tab in CC App >> Hover over the application in the list >> click the gear icon and select uninstall.

Regards,

Ankush

[acutting]

No idea about recent changes... haven't used Muse for a couple of months.  However, renaming the files and uninstalling/reinstalling Muse worked like a charm. 

Thanks!

[ankushr40215001]

Glad it helped. looks like some preferences got corrupted causing the issue.

Cheers,

Ankush