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My file freezes and can´t do anything while opening

New Here ,
Sep 22, 2017

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My website freezes while loading the thumbnails at the beginning when i start running Muse and i can`t do anything, i have to force to close the program. The problem is just with one use file.

My file is saved as 2017.1 (no, i dian´t save it in latest versions) so it does´t work if i open it in 2017.0.

I`ve been working on this website for weeks and i refuse to start from 0 and my client neither.

PLEASE SOME ONE HELP ME!!!

You file works well in the pre-release version - Adobe Prerelease.

So whatever the blocked will be rectified in the next update.

Still, I am trying to decode and rectify the blocker from your site, which might take a while, probably 1-2 days.

Meanwhile, you can use the pre-release version to take any important update from your client but don't use it in a production purpose. As the pre-release version code with an *NDA agreement.

Regards,

Ankush

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My file freezes and can´t do anything while opening

New Here ,
Sep 22, 2017

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My website freezes while loading the thumbnails at the beginning when i start running Muse and i can`t do anything, i have to force to close the program. The problem is just with one use file.

My file is saved as 2017.1 (no, i dian´t save it in latest versions) so it does´t work if i open it in 2017.0.

I`ve been working on this website for weeks and i refuse to start from 0 and my client neither.

PLEASE SOME ONE HELP ME!!!

You file works well in the pre-release version - Adobe Prerelease.

So whatever the blocked will be rectified in the next update.

Still, I am trying to decode and rectify the blocker from your site, which might take a while, probably 1-2 days.

Meanwhile, you can use the pre-release version to take any important update from your client but don't use it in a production purpose. As the pre-release version code with an *NDA agreement.

Regards,

Ankush

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Sep 22, 2017 0
Adobe Employee ,
Sep 22, 2017

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Hi Alonso,

Just to be sure, are you not able to open your file in the latest version of Adobe Muse? Can you try installing the prerelease build from Adobe Prerelease and see if your file opens as intended?

Thanks,

Preran

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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No, i already tried.

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Sep 22, 2017 0
Adobe Community Professional ,
Sep 22, 2017

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Upload your file to CC and share a private message with ankushr40215001​:

Bildschirmfoto 2017-09-22 um 22.13.23.png

Of course you can share this link here in the forum as well. So more people are able to help, maybe.

Best Regards,

Uwe

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Sep 22, 2017 1
Sep 22, 2017

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Hey Alonso,

Apart from what suggested by Preran, also try to check off the "thumbnails" while the site loads and see if it still freezes.

Regards,

Ankush

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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I can{t do anything.

Can i send you my file?

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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How can i attach my file? or theres any mail?

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Sep 22, 2017 0
Adobe Community Professional ,
Sep 22, 2017

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Please Provide a .muse File to Help Us Fixing Your Issue!

Put the link to your file into the private message or show it to us if you trust us.

Uwe

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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Sep 22, 2017 0
Adobe Community Professional ,
Sep 22, 2017

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No. You have to put your file into a folder in your CC-Files.

You cannot share files, which are not inside a folder.

Uwe

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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Sep 22, 2017 0
Sep 22, 2017

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Thanks, this works.

Looking into your file, please allow me some moment.

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Sep 22, 2017 0
Adobe Community Professional ,
Sep 22, 2017

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It freezes as well on my side. I cannot uncheck "Thumbs". This is only available, once the site has opened, right?

Uwe

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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I think i know whats the problem, I don´t know why but I think it´s because a button i create that causes the glitch (without widgets) in some other websites with that kind of buttons sometimes create glitches.

If you can delete it maybe it can work for us. (The one that have the icons of social networks in the first two pages)

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Sep 22, 2017 0
Sep 22, 2017

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You file works well in the pre-release version - Adobe Prerelease.

So whatever the blocked will be rectified in the next update.

Still, I am trying to decode and rectify the blocker from your site, which might take a while, probably 1-2 days.

Meanwhile, you can use the pre-release version to take any important update from your client but don't use it in a production purpose. As the pre-release version code with an *NDA agreement.

Regards,

Ankush

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Sep 22, 2017 0
Community Beginner ,
Sep 22, 2017

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Thanks a lot!! I think ill wait the 1 or 2 days.

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Sep 22, 2017 0
Community Beginner ,
Sep 25, 2017

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Hi Ankush,

you were able to fix the file?

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Sep 25, 2017 0
Adobe Employee ,
Sep 27, 2017

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If your website having groups please ungroup those elements and try. Maybe it will work.

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Sep 27, 2017 0
Sep 28, 2017

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Hi amitcs06 ,

The problem is Muse gets stuck and freezes as soon as the file is opened.

This is the same file which we have discussed, It works well in the pre-release build though!

The question how can it be unblocked and used for production?

Thanks,

Ankush

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Sep 28, 2017 0
Adobe Employee ,
Sep 28, 2017

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Ankush,

I am able to fix a site and its opening properly now.

Will send a file to you. Please check it.

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Sep 28, 2017 0
Sep 28, 2017

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Thanks for your help Amit.

The file works perfectly fine at my end and same has been shared with jorgeg48545964 in private.

I hope that it will work fine at their end as well.

Cheers,

Ankush

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Sep 28, 2017 1
Community Beginner ,
Sep 29, 2017

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Yes, it does, thank you so much.

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Sep 29, 2017 0
Community Beginner ,
Sep 29, 2017

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Just when i slide the width to preview other breakpoints the program crashes.

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Sep 29, 2017 0
Explorer ,
Sep 30, 2017

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I am Having the same issue with a file. It opens up the thumbnail stays in gray, does not react to clicking on it and when I force quite

it asks to save it and then it just goes to a spinning cycle where nothing can be clicked or stopped the only way is to restart the computer. I just doenloaded the Pre release, I will try that now.

But will I be able to finish the site on pre release and export it to html??

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Sep 30, 2017 0
Community Beginner ,
Oct 03, 2017

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I think you have to wait to Muse 2018.0.0 too, you can´t work or finish your site using the prerelease, it´s just a Beta.

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Oct 03, 2017 0