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need to redownload to export files

Community Beginner ,
May 05, 2020

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NEVER MIND. I found the solution but could only edit message not delete it. [hey all, a computer crash resulted in a wiped system and now I can't get to Muse projects that I was working on before having to move them to another app. I am well aware that Adobe has sadly and disappointingly discontinued Muse and that tech support stops on May 20, so can anyone help me figure out how to download Muse so I can finish what I was working? Everything online directs me back to Adobe's end of service page. Thanks.]

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need to redownload to export files

Community Beginner ,
May 05, 2020

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NEVER MIND. I found the solution but could only edit message not delete it. [hey all, a computer crash resulted in a wiped system and now I can't get to Muse projects that I was working on before having to move them to another app. I am well aware that Adobe has sadly and disappointingly discontinued Muse and that tech support stops on May 20, so can anyone help me figure out how to download Muse so I can finish what I was working? Everything online directs me back to Adobe's end of service page. Thanks.]

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May 05, 2020 0
LEGEND ,
May 06, 2020

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There is no way to download Muse legally, if you have/had a "Muse only" subscription.

If you have a complete CC subscription, Muse is availabe for download from the CC Desktop App under "Older Applications".

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May 06, 2020 0
Community Beginner ,
May 06, 2020

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I have a full CC subscription and found the app to redownload, but it won't stay open. Will open, then flicks off instantly. Any counsel for fixing that? Thanks.

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May 06, 2020 0
LEGEND ,
May 06, 2020

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Try to disconnect from the internet and, after the app has stard (if it starts) re-connect to the internet.

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May 06, 2020 0
Community Beginner ,
May 06, 2020

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Unfortunately, that did not work. It's the 2018.1 release which if I remember correctly is about the time they stopped working on it in advance of its essentially being discontinued. I'll try any other suggestions you may have. Thanks.

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May 06, 2020 0
LEGEND ,
May 06, 2020

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Don't understand quite well, what you are saying. If you think, Muse stopped working, when its end of life was reached, ghis is nit true. Every Muse version from 2018.0 up to 2018.1.1. is still working. Only under Windows 10 there exists an issue, that Muse doesn't start with an active internet connection.

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May 06, 2020 0
Community Beginner ,
May 06, 2020

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I open the application, and before I can even click anywhere in the screen, the app immdiately closes down. The same is true if I open a file to launch the app. Here are screenshots of how far I get before it shuts down.Screenshot 5_6_2020 1_08_16 PM.pngScreenshot 5_6_2020 1_08_02 PM.png

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May 06, 2020 0
LEGEND ,
May 06, 2020

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Sorry, I can't help in this case. I am not a Windows user.

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May 06, 2020 0
Adobe Community Professional ,
May 08, 2020

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1. Close all apps.
2. Restart your computer in Safe Mode.
3. Open CC Desktop app.
4. Click your Avatar.
5. Sign-in with your paid All Apps Plan ID and password.

6. Disconnect your computer from the Internet.

7. Right-click the Muse icon and select "Run as Administrator."

8. If Muse loads OK, re-connect your computer to the Internet.

 

Post back if you have questions.

 

Nancy O'Shea, ACP
Alt-Web.com

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May 08, 2020 0
Community Beginner ,
May 19, 2020

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Thanks for the detailed reply, Nancy. That did not work. Even running as Administrator the program immediately closed. Any other guidance would be much appreciated.

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May 19, 2020 0
Adobe Community Professional ,
May 19, 2020

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Open Windows Event Viewer to determine the faulting module that's causing Muse to crash.

I'm guessing it's a bad graphics driver.

 

Nancy O'Shea, ACP
Alt-Web.com

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May 19, 2020 0