New error on saving/exporting....

Explorer ,
Apr 09, 2018 Apr 09, 2018

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Using Muse 2018.1 on an iMac (Spring 2011) latest OS High Sierra 10.13.4 .....when saving Muse or exporting, this new error appears below.

I need to get this website live, so please respond ASAP:

Screen Shot 2018-04-09 at 5.42.22 PM.png

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correct answers 1 Correct Answer

Apr 20, 2018 Apr 20, 2018
Sure, the team has been informed regarding both the bugs and I will update this thread once the fix is available.Regards,Ankush

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Explorer ,
Apr 09, 2018 Apr 09, 2018

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Can I please have an Adobe technician come onto my Mac now live as in the past, and correct this issue???

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Explorer ,
Apr 09, 2018 Apr 09, 2018

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Muse keeps quitting when updating assets.

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Explorer ,
Apr 09, 2018 Apr 09, 2018

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Same dialogue error box appeared on a 2013 MacBook Air, same OS, trying to do same function.

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Apr 12, 2018 Apr 12, 2018

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Hey there,

Many apologies to find you in this trouble.

This is a known issue and can be fixed if you share your .muse file with me.

For sharing the file you can use any file sharing service like Dropbox or Creative Cloud.

Please send the link to me in a private message.

For doing a private message hover the mouse on my picture and click "message".

Regards,

Ankush

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Apr 16, 2018 Apr 16, 2018

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Hey nyds0806,

There is a very simple workaround, let me make it simple.

If you check your phone/tablet layout (fixed width) and small breakpoints (responsive) any accordion used as menu need to be set as "responsive width" instead of "stretch to browser width".

Hope this helps.

Regards,

Ankush

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Explorer ,
Apr 16, 2018 Apr 16, 2018

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You are wrong. See attached. This is the Muse file you corrected, and I checked.....all breakpoints are responsive width. Upon opening this file, the first dialogue box appears. I check “OK”, and then  I receive the next error message at bottom:

Screen-Shot-2018-04-16-at-10.20.20-AM.png

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Apr 17, 2018 Apr 17, 2018

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I see now its throwing a new error, however what happens if you choose to ingore updating the assets?

Please try this with a duplicate copy of .muse file.

Thanks,

Ankush

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Explorer ,
Apr 17, 2018 Apr 17, 2018

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Yes, I have chosen to ignore in the past, and this is the work-around.

Please advise when you get a fix for this. Thank you for all your help.

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Apr 20, 2018 Apr 20, 2018

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Sure, the team has been informed regarding both the bugs and I will update this thread once the fix is available.

Regards,

Ankush

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