O programa é encerrado ao editar o slide show

Explorer ,
Sep 29, 2017 Sep 29, 2017

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Estou usando a versão 2017.1 e toda vez que vou editar um slide show de diferentes sites, o programa é encerrado.

Como corrigir isso? Será necessário desinstalar o programa e reinstalar ?

Por favor me ajudem

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correct answers 1 Correct Answer

Sep 29, 2017 Sep 29, 2017
Very strange! Do you get any particular error message while the Muse crashes?Are you editing a full-screen slideshow?If this is the case then it's a bug got in Muse 2017.1 update.We have provided fixes for a couple of issues.Please join Muse Prerelease and let us know still you are seeing issues.Precautions: Since this is a preview of Adobe Muse CC, do not deploy this build in the production environment. Backup your site before working with this build. Save your work frequently.   Regards,Ankush

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Sep 29, 2017 Sep 29, 2017

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Hello claudiac35857436,

If I understand your issue correctly, Muse is crashing every time you are trying to edit a slideshow in any of thee muse files, correct?

If this is the case then there seems to be an issue with Muse or system. However, if it happens with a particular .muse file then we can try rectifying this.

For sharing the file you can follow the steps explained here - https://forums.adobe.com/docs/DOC-8652 and send the link to me in a private message.

For doing a private message hover the mouse on my picture and click "message".

Regards,

Ankush

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Explorer ,
Sep 29, 2017 Sep 29, 2017

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Olá, não é o problema de um site específico. Ocorre em mais de um arquivo quando vou alterar a legenda. É um erro de programa. Eu já refiz o slide do zero e o erro permanece. Já reinstalei o programa e o erro continua. Qual é a solução?

obrigado

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Explorer ,
Sep 29, 2017 Sep 29, 2017

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Hello, it's not the problem of a particular website. Occurs in more than one file. I think it's a program error. I have already re-edited the slide and the error has remained. I have reinstalled the program and the error continues. What is the solution?

Thanks

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Sep 29, 2017 Sep 29, 2017

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Very strange! Do you get any particular error message while the Muse crashes?

Are you editing a full-screen slideshow?

If this is the case then it's a bug got in Muse 2017.1 update.

We have provided fixes for a couple of issues.

Please join Muse Prerelease and let us know still you are seeing issues.

Precautions:

Since this is a preview of Adobe Muse CC, do not deploy this build in the production environment.

Backup your site before working with this build.

Save your work frequently.  

Regards,

Ankush

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Explorer ,
Sep 29, 2017 Sep 29, 2017

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Sim, é um slide com imagens ajustadas a largura do navegador.

A mensagem diz que o Muse encontrou um erro e será fechado. É muito rápida.

Quando irão corrigir esse erro ? Há uma previsão?

Não tenho como voltar a versão anterior, muitas alterações já foram realizadas.

E não tenho como alterar o layout, isso causaria um problema com os clientes.

A Adobe precisa urgentemente resolver esse bug.

Notei que há mais pessoas reclamando do mesmo problema há mais tempo.

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Oct 02, 2017 Oct 02, 2017

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Hey Claudia,

Please try changing the slideshow transition from "horizontal" to "fade" and let us  know if it works for you.

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Explorer ,
Oct 02, 2017 Oct 02, 2017

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Olá  A transição já está em atenuar (fade) . Em qualquer opção o programa fecha.

Já me informei com Preran que é um bug do programa.

Estou bem decepcionada com a Adobe.

Não pagamos uma mensalidade barata para ter esses tipos de erros. Há horas de trabalho perdidas, clientes insatisfeitos e com isso perdas financeiras. Quem irá nos reembolsar?

Antes do lançamento a Adobe deveria testar seus produtos.

Obrigada  pela atenção

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Oct 04, 2017 Oct 04, 2017

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Many apologies to find you in this trouble.

However, would you mind sharing your .muse file with us so that we can investigate and try fixing it?

For sharing the file you can follow the steps explained here - https://forums.adobe.com/docs/DOC-8652 and send the link to me in a private message.

For doing a private message hover the mouse on my picture and click "message".

Regards,

Ankush

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Explorer ,
Oct 04, 2017 Oct 04, 2017

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Olá, enviei os links em uma mensagem privada.

Obrigada

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Explorer ,
Oct 06, 2017 Oct 06, 2017

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Olá

Acabo de instalar a versão Prerelease e o problema parece ter sido resolvido.

Obrigada

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