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OAM/hyperlink problem.

New Here ,
Feb 17, 2018

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Hello, I have recently ran into a problem concerning an OAM animation, it only occurs on mobile and is a little strange, i'll try to explain it best I can.

My homepage contains an OAM animation, it loads properly on all browsers while on desktop, the problem occurs on mobile devices (only tested it on safari). This problem happens ONLY when you RETURN to the homepage, from a separate page of the website.

The animation will load properly when you initially visit my webpage, but if you enter another page, and try to return home by clicking the "Home" tab, thus bringing you back to the very same page, the animation mysteriously will not load.

Not sure if anyone has experienced this before. would love a solution!

I must say a very impressive and creative website.

However, adding to Preran even I don't see the glitch which you have mentioned.

Have made several attempts at navigating to other pages and returning back to home, but still, the OAM loaded fine.

Can you please check if is this happening on any other mobile device as well?

Thanks,

Ankush

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OAM/hyperlink problem.

New Here ,
Feb 17, 2018

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Hello, I have recently ran into a problem concerning an OAM animation, it only occurs on mobile and is a little strange, i'll try to explain it best I can.

My homepage contains an OAM animation, it loads properly on all browsers while on desktop, the problem occurs on mobile devices (only tested it on safari). This problem happens ONLY when you RETURN to the homepage, from a separate page of the website.

The animation will load properly when you initially visit my webpage, but if you enter another page, and try to return home by clicking the "Home" tab, thus bringing you back to the very same page, the animation mysteriously will not load.

Not sure if anyone has experienced this before. would love a solution!

I must say a very impressive and creative website.

However, adding to Preran even I don't see the glitch which you have mentioned.

Have made several attempts at navigating to other pages and returning back to home, but still, the OAM loaded fine.

Can you please check if is this happening on any other mobile device as well?

Thanks,

Ankush

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Feb 17, 2018 0
Feb 20, 2018

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Hey samm,

Sorry for the issue you came across.

However, we need a link to your site for further investigation.

Could you please share one and also the OAM file if it is ok with you?

Regards,

Ankush

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Feb 20, 2018 1
New Here ,
Feb 21, 2018

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Thanks for the response, here is the link to the website.

www.noahamorrow.com

wasn't sure if i am able to link the oam file here, so i just posted it on the webpage as well.

www.noahamorrow.com/oam-link

thanks for offering a helping hand! Would really love to fix this,  i'm baffled at what could be the cause.

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Feb 21, 2018 0
Adobe Employee ,
Feb 22, 2018

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I checked your site in Safari on my iPhone 6 and it works perfectly fine.

Thanks,

Preran

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Feb 22, 2018 1
Feb 22, 2018

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I must say a very impressive and creative website.

However, adding to Preran even I don't see the glitch which you have mentioned.

Have made several attempts at navigating to other pages and returning back to home, but still, the OAM loaded fine.

Can you please check if is this happening on any other mobile device as well?

Thanks,

Ankush

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Feb 22, 2018 0