Plan mode pages are grey & can't open & can't delete

Explorer ,
Jun 24, 2017 Jun 24, 2017

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Not sure what i did but I have a problem in the plan mode. Several of the pages are greyed out, including the master page. I can't double click to open them. Greyed out or not. I can't delete them either from the X icon or right clicking them.

Thoughts?

Screen Shot 2017-06-24 at 3.38.03 PM.png

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correct answers 1 Correct Answer

Adobe Employee , Jul 10, 2017 Jul 10, 2017
Hi,Please take latest Muse from creative cloud 2017.0.4. It fixes the issue.Thanks

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Explorer ,
Jun 24, 2017 Jun 24, 2017

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I ended up having to force quit and then I was able to re-open, then I deleted everything but the Home and Master. What may have happened was I duplicated the Home page so I had the elements I wanted on the new page. Probably not the wisest thing I could have done.

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Explorer ,
Jun 24, 2017 Jun 24, 2017

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Nope, That wasn't it. It's doing the same thing again.

I can't open anything from the Plan page, delete etc.

The contents of the Story page do not show up on the Plan page preview.

I can't quit

I can go into the tab and open the page from there, work on it etc. but the plan mode is locked up.

Thoughts?

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LEGEND ,
Jun 24, 2017 Jun 24, 2017

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looks like Muse can't load the master page... is there some 3rd party code in it or a file link to a drop box perhaps?

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Explorer ,
Jun 24, 2017 Jun 24, 2017

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No, I have been trying to make this as vanilla as possible so I can avoid problems. I guess the most exotic thing is the stock youtube widget on one of the pages.

Muse must be an incredibly complicated app for the Adobe Development team to work on.

Being a non-coder, I look at the framework and it seems so simple. "I want this to be here and that to go there and when I do this - that should happen"    No! is the answer I keep getting back.

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LEGEND ,
Jun 24, 2017 Jun 24, 2017

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antivirus, lack of ram (are you running facebook | skype in the background)... all I have to go on so far is one image and that says muse can't load the page.

if you share the .muse file then we can have a look at it for you... it could be a corrupt file

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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So weird! I went to this forum to check on any helpful advice and there was a:

System Error

We're sorry but a serious error has occurred in the system.

Message in the chrome browser when I went to it...ok the forum is down.

Check again this morning...same same.

Pull up firefox...loads fine. Strange.

Anyway, Is there a way to "fix" the corrupt muse file? Or do I need to rebuild the whole thing again?

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Adobe Community Professional ,
Jun 25, 2017 Jun 25, 2017

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You are not the only one who has faced the System Error.

What do you answer to Ussnorway​  ´s advice?

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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No, I have nothing running in the background, all the RAM is up and functioning (16gb). No new plugins, no anti Virus software running...I mean...LOTS...LOTS of anti-Virus software...and a crack team of specialists monitoring my system 24-7 for even the slightest intrusion into my...well...my boring life.

I am simultaneously filming, editing, recording the video for the website and building the website...and trying to figure out the oddities of Muse...Good times!

Did I mention I have a meeting in the morning to show the hopefully completed project?

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Adobe Community Professional ,
Jun 25, 2017 Jun 25, 2017

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Bad times to put pressure on us, sorry. Sunday

In my case, rarely, when I face greyed pages, it takes some time, and it works.

Could you provide the .muse via dropbox or CC or similar file sharing?

Just take the whole .muse.

We could try to open and look if we face the same error/issue.

How "big" is your .muse. Just to prepare our HD´s

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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Ha! No pressure on you guy's...not your problem. I am always just amazed there are people out there willing to help. I'm away from my workstation so I can't get access to the .muse file. I'll fire one when I get back home from this long pointless meeting.

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Adobe Community Professional ,
Jun 25, 2017 Jun 25, 2017

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Pointless meetings? Necessary as toothache .

Take care of time zones – we are waiting …

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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the file:

Adobe Creative Cloud

So I have been going into a page doing "things" save as I go...open another page...do more things....go into the plan page and it is all hung up.

Play around, let me know what you think I did wrong...well...wrong in terms of the structure or files. Everything else is about interpretation of aesthetics.

Thanks.

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Adobe Community Professional ,
Jun 25, 2017 Jun 25, 2017

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I can work on all pages.

Bildschirmfoto 2017-06-26 um 00.49.17.png

I found some unhelpful elements outside your canvas – who taught you to put anchors outside the canvas?

Bildschirmfoto 2017-06-26 um 00.49.40.png

I have no idea how to prevent the submenu from appearing outside your canvas.

Bildschirmfoto 2017-06-26 um 00.51.33.png

Muse freezes with your file on my machine – Yosemite/latest Muse – I had to force quit Muse.

I have no idea why your page "Off Grid" is the same than your master and why you put it in pages rather than in Master section?

I deleted this page and I could save and quit muse without hazzle.

Check this out and download directly from Browser: Home

Best Regards,

Uwe

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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Are you using the vimeo widget by any chance?

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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Hi Josee,

I started out with it, but ditched it in favour of the youtube widget. I actually deleted that whole page and started fresh. Didn't seem to make a difference. I take it this has been an issue?

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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Dani Beaumont!....she told me to do it that way...and I quote:

"Because of the nature of the web, and the way that Muse builds it's page, you're going to want to put your anchors to the left of the active page. As we build out a responsive design, things will go better for us in this way."

She then proceeds to place them out where you found mine.

The sub menu seems to be indifferent to whether or not they extend past once I load it into the browser or even to Business catalyst.

The off grid page has nothing on it at this stage...so thats why it is exactly the same as the masterpage.

Thanks for the fresh set of eyes!

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Adobe Community Professional ,
Jun 25, 2017 Jun 25, 2017

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But could you work now with your existing file? Or does only my alternative run as expected?

I just try to figure out by deleting and changing step by step what could cause the issue.

And you could proceed to do so.

Best Regards,

Uwe

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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so, I went to the file (thanks for that) and shuffled things around on the page, but didn't delete anything. went back to plan mode. locked up. So I will go back and move em one at a time and see whats what.

Cheers for your input!

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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So your file locks up, my file locks up. It's ok, I have enough to show in the morning. worst comes to worst I will use it as a mock-up and have someone code it by hand....sad, sad, sad.

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LEGEND ,
Jun 25, 2017 Jun 25, 2017

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fotoroeder  wrote

I have no idea why your page "Off Grid" is the same than your master and why you put it in pages rather than in Master section?

please open the master page, goto the black square and remove the AI file... replace with just a plan black fill and then tell me if the "off grid" page still locks up for you?

cuzimeasy I had a quick look at this site and to my eyes its VERY heavy... the story page is the worst and opening it will lock up most systems simply because it overloads what Muse can place in ram.

I will try to get it tonight but some points;

  • use web fonts
  • the form address will fail on most host servers because it doesn't match the domain... is may not be an issue on Adobe BC but if you host 3rd party put your email 2nd and test
  • the mater page black fill is too big as a ai file and doesn't add much to the design imo... its your site however
  • layers are your best bet here those heading menus overlap each other and putting some extra layers in will tidy it up a lot

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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Thanks Ussnorway,

I'll give that a go.

When you say it is "heavy" Whats on the story page that makes it heavier than the home page?

It's funny,  I was saying to my wife that Muse really is cool and I want it to work really badly, but it's almost as if they need to strip it down to what is known to work. Typekit doesn't work?. Cool, just don't make it available. Scroll effects creates chaos? Be done with it and get rid of it. I am this close to getting a WIX template!

Thanks again everyone for lending me your expertise...and for being soft enough on me and not shaming me and my inept Muse knowledge.

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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Sorry, you said: " use web fonts"

Ubuntu is a webfont.

Did you mean "standard fonts" ie: Arial, times, geneva ...maybe even a little comic sans?

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Explorer ,
Jun 25, 2017 Jun 25, 2017

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So the black bar on the masterpage only comes in at  0.54 KB. Is it the file format that is the problem? It can't logically be the half a KB...could it?

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Adobe Community Professional ,
Jun 25, 2017 Jun 25, 2017

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cuzimeasy  schrieb

Sorry, you said: " use web fonts"

Ubuntu is a webfont.

Did you mean "standard fonts" ie: Arial, times, geneva ...maybe even a little comic sans?

Ubuntu is a google font, isn`t it? You should set is as webfont in the font dropdown. If it is not there you could "import" it.

Scroll effects are only with fixed width breakpoints. Then they do not create chaos. Why does typekit do not work? There were some issues in the past few weeks bt I think they (Adobe) had a fix for it, hadn`t they?

Of course you are free to use Wix, but as far as I see, it is kind of stuck to templates with some replacement features, Muse is a freeform, almost WYSISWG editor and most stuff from Wix can be done in Muse as well. Wix, like many others mostly use simple menu

structure and little content so everything looks fine and smart, once you need more pages, more content, it could get heavy.

I understand your frustration, though, but to learn muse will take some time, ask the forum in early stages and it could help a a lot.

Once you accept some boundaries in muse (like no scroll effects in fluid width layouts) it works pretty good.

I won`t open your  file right now, I hadn`t gone that deep into your file I must admit like Ussnorway​  did.

AI (black bar on master) has no advantage over a simple black filled rectangle.

Best Regards,

Uwe

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