Problem with Adobe Muse Forms

Community Beginner ,
Nov 23, 2017 Nov 23, 2017

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Hi there,

I wondered if anyone could help on this basic Form I have used from Adobe Muse: steel-form .

At present we are not receiving this form sent to the required email address (a sales email address / and colleagues email). Now the original form that was created by a previously employee works (and goes to the same email addresses sales and colleagues). So I cannot really see the email addresses being the problem!

Just to let you know I have Exported this page using the "Export as HTML" and uploaded all the files via FileZilla (FTP site)

Our domain name is being hosted by Heart Internet, running a PHP version 5.6 (from the settings), So I made contact with the hosting company (Heart Internet), they said I have had a few error logs, seen below:

intumescent-paints.co.uk [Wed Nov 15 09:58:01 2017] [error] [client 51.15.134.120:58034] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/elDvKS.php intumescent-paints.co.uk

[Wed Nov 15 09:58:07 2017] [error] [client 51.15.134.120:38298] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/Kljcvn.php intumescent-paints.co.uk

[Wed Nov 15 09:58:24 2017] [error] [client 51.15.134.120:33318] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/offer.php intumescent-paints.co.uk

[Wed Nov 15 09:58:42 2017] [error] [client 46.182.106.190:54184] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/aa.jpg.php intumescent-paints.co.uk

[Wed Nov 15 09:58:44 2017] [error] [client 54.36.222.37:55836] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/eek.php intumescent-paints.co.uk

[Wed Nov 15 09:58:52 2017] [error] [client 54.36.222.37:38620] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/Rsfgss.php intumescent-paints.co.uk

[Wed Nov 15 09:59:06 2017] [error] [client 51.15.134.120:56598] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/x.php intumescent-paints.co.uk

[Wed Nov 15 09:59:07 2017] [error] [client 54.36.222.37:57764] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/Bsxca.php intumescent-paints.co.uk

[Wed Nov 15 09:59:08 2017] [error] [client 54.36.222.37:59068] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/webb.php intumescent-paints.co.uk

  [Sun Nov 19 07:40:03 2017] [error] [client 176.8.89.80:39878] AH02811: script not found or unable to stat: /home/sites/intumescent-paints.co.uk/public_html/xmlrpc.php

Its seems to say that there was a missing PHP file, but it shows all the required PHP files in the folder and I have checked the site using: ( http://my-site.com/scripts/form_check.php) I see all green ticks. Also I have notice it comes up with the same error code AH02811 but really not sure what this is?

If anyone can help out I would be really grateful!

Matt

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correct answers 1 Correct Answer

Community Beginner , Nov 24, 2017 Nov 24, 2017
Hi there,Just to let you know that I have found out what the problem was and it was related to the cgi-bin folder and its files which was connected to the email addresses and how it sent the data/filled in form information. So I have removed all the files that were in this folder as I current dont really need them.The original website needed updating and I wanted the chance to try out and use MUSE since they have some nice features/tools.I believe the old form sent the user (the person filing ou...

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Adobe Employee ,
Nov 23, 2017 Nov 23, 2017

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Hi matthewhyatt

Could you try exporting the site again and upload it to ftp.

It seems like few of the files were not uploaded.

Let us know if you still face the issue after trying above steps.

Thanks and Regards

Ayush Rathi​

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Community Beginner ,
Nov 24, 2017 Nov 24, 2017

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Hi Ayush Rathi,

Thank you for your response, I have exported the Muse files to HTML and uploaded all the files again. Muse does give me a warning about the email address I have used. (but I assumed if it works from the previous form then it should work for this new MUSE form). Here is the warning

1 Warning

Form Untitled 2 Form is configured with an email address of sales@stormflame.com, which does not match the server name intumescent-paints.co.uk. Some hosting providers refuse to send emails from email addresses on different hosts. If submitting your form does not send email as expected, change the first email address listed in your Muse form to an address on intumescent-paints.co.uk and try again.

I am still not getting any emails through to our inbox, just tried it out this morning at 9:13 AM (UK time) and have viewed the following error logs from our heart internet:


View Access Log:

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET / HTTP/1.1" 304 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /css/index.css?crc=3866203773 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/colour-paint2.jpg?crc=251465698 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/02-wood%20-timber2.jpg?crc=376798798 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/03-walls-ceilings2.jpg?crc=4238037374 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/04-all-undercoated-surfaces22.jpg?crc=4039625096 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/05-wood2.jpg?crc=3992777499 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/01-home_structural_steel2.jpg?crc=41294400 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/06-decorative-wood2.jpg?crc=103874827 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/fire-resistant-intumescent-coatings-image-home.jpg?crc=4203525198 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /null HTTP/1.1" 404 290 "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /images/fire-retardant-coatings-image-home.jpg?crc=149418858 HTTP/1.1" 304 - "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:25 +0000] "GET /null HTTP/1.1" 404 290 "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:16:33 +0000] "GET /null HTTP/1.1" 404 290 "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 157.55.39.43 - - [24/Nov/2017:09:17:19 +0000] "GET /intumescent-paint-timber.html HTTP/1.1" 200 52590 "-" "Mozilla/5.0 (compatible; bingbot/2.0; +http://www.bing.com/bingbot.htm)"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/steel-form.html HTTP/1.1" 200 12460 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/css/site_global.css?crc=444006867 HTTP/1.1" 200 7515 "http://intumescent-paints.co.uk/mobile%20form%20test/steel-form.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/css/steel-form.css?crc=4146253218 HTTP/1.1" 200 25899 "http://intumescent-paints.co.uk/mobile%20form%20test/steel-form.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/scripts/require.js?crc=4157109226 HTTP/1.1" 200 16383 "http://intumescent-paints.co.uk/mobile%20form%20test/steel-form.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/scripts/museconfig.js?crc=4153641093 HTTP/1.1" 200 2046 "http://intumescent-paints.co.uk/mobile%20form%20test/steel-form.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/scripts/museutils.js?crc=388970469 HTTP/1.1" 200 61552 "http://intumescent-paints.co.uk/mobile%20form%20test/steel-form.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/scripts/whatinput.js?crc=86476730 HTTP/1.1" 200 1708 "http://intumescent-paints.co.uk/mobile%20form%20test/steel-form.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/scripts/webpro.js?crc=4077264916 HTTP/1.1" 200 52786 "http://intumescent-paints.co.uk/mobile%20form%20test/steel-form.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:17:54 +0000] "GET /mobile%20form%20test/scripts/jquery.watch.js?crc=399457859 HTTP/1.1" 200 1816 "http://intumescent-paints.co.uk/mobile%20form%20test/steel-form.html" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:18:00 +0000] "GET /mobile%20form%20test/steel-form.html HTTP/1.1" 304 - "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:20:38 +0000] "GET /null HTTP/1.1" 404 290 "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"

intumescent-paints.co.uk 217.41.16.207 - - [24/Nov/2017:09:20:40 +0000] "GET /null HTTP/1.1" 404 290 "http://intumescent-paints.co.uk/" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"


View Error Log:

intumescent-paints.co.uk [Thu Nov 23 16:52:08 2017] [error] [client 79.170.44.6:60730] AH01215: c:\\inetpub\\logfiles\\intumescent-paints.co.uk: No such file or directory at ftpX89wCB.cgi line 20.: /home/sites/intumescent-paints.co.uk/public_html/ftpX89wCB.cgi

intumescent-paints.co.uk [Thu Nov 23 16:52:10 2017] [error] [client 79.170.44.6:35574] AH01215: c:\\inetpub\\logfiles\\intumescent-paints.co.uk: No such file or directory at ftpw5YSJX.cgi line 20.: /home/sites/intumescent-paints.co.uk/public_html/ftpw5YSJX.cgi

intumescent-paints.co.uk [Thu Nov 23 16:52:12 2017] [error] [client 79.170.44.6:37994] AH01215: c:\\inetpub\\logfiles\\intumescent-paints.co.uk: No such file or directory at ftpiBGOXG.cgi line 20.: /home/sites/intumescent-paints.co.uk/public_html/ftpiBGOXG.cgi

intumescent-paints.co.uk [Thu Nov 23 16:52:14 2017] [error] [client 79.170.44.6:40828] AH01215: c:\\inetpub\\logfiles\\intumescent-paints.co.uk: No such file or directory at ftpiDGevH.cgi line 20.: /home/sites/intumescent-paints.co.uk/public_html/ftpiDGevH.cgi

intumescent-paints.co.uk [Thu Nov 23 16:52:15 2017] [error] [client 79.170.44.6:42510] AH01215: c:\\inetpub\\logfiles\\intumescent-paints.co.uk: No such file or directory at ftpyzZ7lV.cgi line 20.: /home/sites/intumescent-paints.co.uk/public_html/ftpyzZ7lV.cgi

intumescent-paints.co.uk [Thu Nov 23 16:56:20 2017] [error] [client 79.170.44.6:44356] AH01215: c:\\inetpub\\logfiles\\intumescent-paints.co.uk: No such file or directory at ftp26uNN2.cgi line 20.: /home/sites/intumescent-paints.co.uk/public_html/ftp26uNN2.cgi

intumescent-paints.co.uk [Fri Nov 24 05:29:43 2017] [error] [client 103.43.114.129:53266] AH01276: Cannot serve directory /home/sites/intumescent-paints.co.uk/public_html/scripts/: No matching DirectoryIndex (index.cgi,index.pl,index.asp,index.html,index.html.var,index.shtml,index.php,index.php3,index.htm,default.htm,default.asp) found, and server-generated directory index forbidden by Options directive


Are you able to help or explain anything?

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Community Beginner ,
Nov 24, 2017 Nov 24, 2017

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Hi again, Looking a bit more at the error codes, our website directory looks like this:

  1. cgi-bin (Folder)
    • config (PL file)
    • dirs.dat
    • generator (cgi file)
    • thermomail (PL file)

2. mivadata (FOLDER)

      • no files in folder

3. public_html (FOLDER)

    1. o all website files, scrips, CSS, xml files etc. are stored here


Would it have something to do with the CGI file, if so would it make sense to delete this file or delete the CGI-bin folder?

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Community Beginner ,
Nov 24, 2017 Nov 24, 2017

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Hi there,

Just to let you know that I have found out what the problem was and it was related to the cgi-bin folder and its files which was connected to the email addresses and how it sent the data/filled in form information. So I have removed all the files that were in this folder as I current dont really need them.

The original website needed updating and I wanted the chance to try out and use MUSE since they have some nice features/tools.

I believe the old form sent the user (the person filing out ther form) a "thank you" email hence the cgi-bin files that were used to set this up. But since i was updating this website and its forms (using MUSE) I felt this was not really required. Also setting a form in Muse was easy to do!

Also to point out I don't no enough information/experience about the previous cgi files that were used. The form information may also be saved into a CSV file on the server (but really not sure about this!) and to be honest dont really need this. But now the forms I have built works and the required people receive the filled in forms information.

Thanks for your help!  

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