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Problem with adobe muse on opening

Community Beginner ,
Sep 14, 2020

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Hello,

I allow myself to ask the community because I have just reinstalled Adobe Muse 2018 1.1 on a new computer.
Unfortunately, this one does not want to start.
The program window opens and when opening the home panel, the program crashes.
After several uninstallation and reinstallation, the problem is not resolved.
Do you have a solution?

Thank you in advance,

Samuel BREVET
Correct answer by sambee35610 | Community Beginner

Good morning all,

For the community and if needed, I solved my problem by copying a more recent version of the file PlugPlugOwl.dll (grabbing from DreamWaever and installing it in the adobe muse program file). The app works perfectly.

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Problem with adobe muse on opening

Community Beginner ,
Sep 14, 2020

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Hello,

I allow myself to ask the community because I have just reinstalled Adobe Muse 2018 1.1 on a new computer.
Unfortunately, this one does not want to start.
The program window opens and when opening the home panel, the program crashes.
After several uninstallation and reinstallation, the problem is not resolved.
Do you have a solution?

Thank you in advance,

Samuel BREVET
Correct answer by sambee35610 | Community Beginner

Good morning all,

For the community and if needed, I solved my problem by copying a more recent version of the file PlugPlugOwl.dll (grabbing from DreamWaever and installing it in the adobe muse program file). The app works perfectly.

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Sep 14, 2020 0
Community Beginner ,
Sep 14, 2020

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In addition, no error message or error code appears at the time of the crash.
For information, Muse is installed on a surface book 3 15 inches 32GB of memory with NVIDIA GPU.

Thank you in advance for your assistance.

 

Samuel BREVET

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Sep 14, 2020 0
Adobe Community Professional ,
Sep 14, 2020

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Muse is discontinued and no longer supported.  Use at your own risk.

 

There is a known issue on Win10.  Try disconnecting your device from the Internet BEFORE you launch Muse.  You may reconnect to the Internet when you're ready to upload files.

 

================
Important Announcement about Muse
As of July 31, 2020 sites published using Adobe Muse will no longer be editable with Adobe In-Browser editing solution.
================
MODERN SITE BUILDERS:
-- Adobe Behance (free) - https://help.behance.net/hc/en-us/articles/204483894-Guide-Intro-to-Behance
-- Adobe Brackets (open source) - http://brackets.io/
-- Adobe Dreamweaver CC - https://www.adobe.com/products/dreamweaver.html
-- Adobe Portfolio (free with a paid Creative Cloud Plan) - https://portfolio.adobe.com/
-- Bootstrap Studio - https://bootstrapstudio.io/
-- Pinegrow - https://pinegrow.com/
-- Squarespace - https://www.squarespace.com/
-- Visual Studio Code (open source) - https://code.visualstudio.com/
-- Webflow - https://webflow.com/
-- Wix - https://www.wix.com/
-- WordPress (open source) - https://wordpress.org/

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
Sep 14, 2020

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585/5000
 
 
 
Good evening,

Thank you for your feedback.

I have noted that Muse is no longer supported but I use this one to make simple updates while transferring our website to Dreamweaver (which we have to learn completely). Our site was created in 2019 with Muse because it is really very easy to use.
I tried to launch Muse without internet, without success.
After research (event observer on windos) the problem comes from the following DLL file which crashed:

PlugPlugOwl.dll

How to solve it.

Thank you for your help.

Attached are the details of the error:

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Community Beginner ,
Sep 14, 2020

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-System
  
-Provider
   [ Name]Application Error
  
-EventID1000
   [ Qualifiers]0
  
 Version0
  
 Level2
  
 Task100
  
 Opcode0
  
 Keywords0x80000000000000
  
-TimeCreated
   [ SystemTime]2020-09-14T21:18:47.5462768Z
  
 EventRecordID3808
  
 Correlation
  
-Execution
   [ ProcessID]0
   [ ThreadID]0
  
 ChannelApplication
  
 ComputerSURFACE--3-SAM
  
 Security
-EventData
   Muse.exe
   2018.1.1.6
   5d3ed771
   PlugPlugOwl.dll
   8.0.0.54
   59a6e826
   c0000005
   0000000000019d63
   119c
   01d68adc96249992
   C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
   C:\Program Files\Adobe\Adobe Muse CC 2018\PlugPlugOwl.dll
   ee522d40-fd30-4911-ab6c-fe1818183be6
    
    

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Community Beginner ,
Sep 15, 2020

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Good morning all,

For the community and if needed, I solved my problem by copying a more recent version of the file PlugPlugOwl.dll (grabbing from DreamWaever and installing it in the adobe muse program file). The app works perfectly.

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Sep 15, 2020 1