Problems on the very start of using Muse

[маргариташ67465574]

Hey everyone,

I faced a problem with a starting window named "New  site". When I try to push "additional setups" the window turned a little square without any possibility to choose necessarily options. See the screenshots attached.

I've tried to reboot Muse and even Adobe Cloud several times but nothing has changed.

I'd be very grateful if you help.

[ankushr40215001 · Accepted solution]

Hello маргариташ,

Sorry to find you in this trouble.

Since when are you facing such issue, does it also happen with a new file?

It might also happen because of preferences.

Please try the following steps see if any of them works.

Solution 1: Reset Preferences

• Make sure Adobe Muse is not open.

For Windows:

• Go to the following path in Windows Explorer. C:\Users\<user_name>\AppData\Roaming
• (Replace <user_name> with your username)
• Look for a folder named as "com.adobe.AdobeMuseCC.VERSION" and rename it to "com.adobe.AdobeMuseCC.VERSION_old"

For MAC:

• Go to Following location ~/Library/Preferences
• Rename the following folder by adding "_old" at the end of them
• com.adobe.AdobeMuseCC.VERSION and AdobeMuse

Now try to launch Muse and check if it works

Solutions 2: Uninstall and Reinstall

Uninstall Muse from Creative Cloud application

During the process please click "Yes Remove Preferences"

Once Muse is uninstalled and reinstall it and try to launch

Regards,

Ankush

[маргариташ67465574]

Hi Ankush,

Thank you for being so responsive.

Unfortunately, I couldn't cope with my problem I'd mentioned above.

First of all, I reinstalled the Muse, but it didn't help

Then I tried to follow your instructions, but I don't have folders "AppData\Roaming"

I also tried to find any of the folders with the finder - no results.

Could you advise anything else, please?

Thank you

Rita

[ankushr40215001]

Hi Rita, This

Looks like a tech will have to take a remote charge of your system and resolve this issue.

I suggest you the best option will be contacting the support desk - contact-support. 

Regards,

Ankush

[маргариташ67465574]

Oh what I noticed else - I couldnt open the type desk while working with texts.

Photoshop and Lightroom dont have such problems.

I'd be very grateful for your help

BR,

Rita

[ankushr40215001]

Try the below steps.

Go to Edit>Preferences and click reset all dialogs.

Now restart Muse and see if it works

Regards,

Ankush