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Problems on the very start of using Muse

New Here ,
Aug 26, 2017

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Hey everyone,

I faced a problem with a starting window named "New  site". When I try to push "additional setups" the window turned a little square without any possibility to choose necessarily options. See the screenshots attached.

I've tried to reboot Muse and even Adobe Cloud several times but nothing has changed.Скриншот 2017-08-26 19.02.12.png

I'd be very grateful if you help.

Hello маргариташ,

Sorry to find you in this trouble.

Since when are you facing such issue, does it also happen with a new file?

It might also happen because of preferences.

Please try the following steps see if any of them works.

Solution 1: Reset Preferences

  • Make sure Adobe Muse is not open.

For Windows:

  • Go to the following path in Windows Explorer. C:\Users\<user_name>\AppData\Roaming
  • (Replace <user_name> with your username)
  • Look for a folder named as "com.adobe.AdobeMuseCC.VERSION" and rename it to "com.adobe.AdobeMuseCC.VERSION_old"

For MAC:

  • Go to Following location ~/Library/Preferences
  • Rename the following folder by adding "_old" at the end of them
  • com.adobe.AdobeMuseCC.VERSION and AdobeMuse

Now try to launch Muse and check if it works

Solutions 2: Uninstall and Reinstall

Uninstall Muse from Creative Cloud application

During the process please click "Yes Remove Preferences"

Once Muse is uninstalled and reinstall it and try to launch

Regards,

Ankush

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Problems on the very start of using Muse

New Here ,
Aug 26, 2017

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Hey everyone,

I faced a problem with a starting window named "New  site". When I try to push "additional setups" the window turned a little square without any possibility to choose necessarily options. See the screenshots attached.

I've tried to reboot Muse and even Adobe Cloud several times but nothing has changed.Скриншот 2017-08-26 19.02.12.png

I'd be very grateful if you help.

Hello маргариташ,

Sorry to find you in this trouble.

Since when are you facing such issue, does it also happen with a new file?

It might also happen because of preferences.

Please try the following steps see if any of them works.

Solution 1: Reset Preferences

  • Make sure Adobe Muse is not open.

For Windows:

  • Go to the following path in Windows Explorer. C:\Users\<user_name>\AppData\Roaming
  • (Replace <user_name> with your username)
  • Look for a folder named as "com.adobe.AdobeMuseCC.VERSION" and rename it to "com.adobe.AdobeMuseCC.VERSION_old"

For MAC:

  • Go to Following location ~/Library/Preferences
  • Rename the following folder by adding "_old" at the end of them
  • com.adobe.AdobeMuseCC.VERSION and AdobeMuse

Now try to launch Muse and check if it works

Solutions 2: Uninstall and Reinstall

Uninstall Muse from Creative Cloud application

During the process please click "Yes Remove Preferences"

Once Muse is uninstalled and reinstall it and try to launch

Regards,

Ankush

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Aug 26, 2017 0
Aug 28, 2017

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Hello маргариташ,

Sorry to find you in this trouble.

Since when are you facing such issue, does it also happen with a new file?

It might also happen because of preferences.

Please try the following steps see if any of them works.

Solution 1: Reset Preferences

  • Make sure Adobe Muse is not open.

For Windows:

  • Go to the following path in Windows Explorer. C:\Users\<user_name>\AppData\Roaming
  • (Replace <user_name> with your username)
  • Look for a folder named as "com.adobe.AdobeMuseCC.VERSION" and rename it to "com.adobe.AdobeMuseCC.VERSION_old"

For MAC:

  • Go to Following location ~/Library/Preferences
  • Rename the following folder by adding "_old" at the end of them
  • com.adobe.AdobeMuseCC.VERSION and AdobeMuse

Now try to launch Muse and check if it works

Solutions 2: Uninstall and Reinstall

Uninstall Muse from Creative Cloud application

During the process please click "Yes Remove Preferences"

Once Muse is uninstalled and reinstall it and try to launch

Regards,

Ankush

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Aug 28, 2017 0
New Here ,
Sep 13, 2017

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Hi Ankush,

Thank you for being so responsive.

Unfortunately, I couldn't cope with my problem I'd mentioned above.

First of all, I reinstalled the Muse, but it didn't help

Then I tried to follow your instructions, but I don't have folders "AppData\Roaming"

I also tried to find any of the folders with the finder - no results.

Could you advise anything else, please?

Thank you

Rita

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Sep 13, 2017 0
Sep 13, 2017

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Hi Rita, This

Looks like a tech will have to take a remote charge of your system and resolve this issue.

I suggest you the best option will be contacting the support desk - contact-support

Regards,

Ankush

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Sep 13, 2017 0
New Here ,
Sep 13, 2017

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Oh what I noticed else - I couldnt open the type desk while working with texts.

Photoshop and Lightroom dont have such problems.

I'd be very grateful for your help

BR,

Rita

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Sep 13, 2017 0
Sep 13, 2017

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Try the below steps.

Go to Edit>Preferences and click reset all dialogs.

Now restart Muse and see if it works

Regards,

Ankush

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Sep 13, 2017 1