I faced a problem with a starting window named "New site". When I try to push "additional setups" the window turned a little square without any possibility to choose necessarily options. See the screenshots attached.
I've tried to reboot Muse and even Adobe Cloud several times but nothing has changed.
I'd be very grateful if you help.
Sorry to find you in this trouble.
Since when are you facing such issue, does it also happen with a new file?
It might also happen because of preferences.
Please try the following steps see if any of them works.
Solution 1: Reset Preferences
Now try to launch Muse and check if it works
Solutions 2: Uninstall and Reinstall
Uninstall Muse from Creative Cloud application
During the process please click "Yes Remove Preferences"
Once Muse is uninstalled and reinstall it and try to launch
Thank you for being so responsive.
Unfortunately, I couldn't cope with my problem I'd mentioned above.
First of all, I reinstalled the Muse, but it didn't help
Then I tried to follow your instructions, but I don't have folders "AppData\Roaming"
I also tried to find any of the folders with the finder - no results.
Could you advise anything else, please?
Hi Rita, This
Looks like a tech will have to take a remote charge of your system and resolve this issue.
I suggest you the best option will be contacting the support desk - contact-support.
Oh what I noticed else - I couldnt open the type desk while working with texts.
Photoshop and Lightroom dont have such problems.
I'd be very grateful for your help
Try the below steps.
Go to Edit>Preferences and click reset all dialogs.
Now restart Muse and see if it works