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Publishing updated website onto business catalyst

Community Beginner ,
Jun 09, 2019

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I have made some updates to several pages on my website, but when I go to publish I am getting “The currently associated site is not available to this user” message.

I am aware these are the twighlight days of Muse, and I will have to migrate my sites - a huge operation which I am working on - but please not yet!Muse error message.jpg

I updated two of my existing BusinessCatalyst site right in this moment to check, if there is a global issue, but all works as expected and my updates are performed as usual without any issues. So I assume, there is a credential issue on your side.

If you are sure, that this isn’t the case, try to get an answer in the BC forum: https://forums.adobe.com/community/business_catalyst/content​ or contact the BC support:  https://bcsupport.zendesk.com/hc/en-us/requests/new#

Additionally: You may try this procedure: https://helpx.adobe.com/muse/kb/Associated_site_is_not_available_to_this_user.html

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Publishing updated website onto business catalyst

Community Beginner ,
Jun 09, 2019

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I have made some updates to several pages on my website, but when I go to publish I am getting “The currently associated site is not available to this user” message.

I am aware these are the twighlight days of Muse, and I will have to migrate my sites - a huge operation which I am working on - but please not yet!Muse error message.jpg

I updated two of my existing BusinessCatalyst site right in this moment to check, if there is a global issue, but all works as expected and my updates are performed as usual without any issues. So I assume, there is a credential issue on your side.

If you are sure, that this isn’t the case, try to get an answer in the BC forum: https://forums.adobe.com/community/business_catalyst/content​ or contact the BC support:  https://bcsupport.zendesk.com/hc/en-us/requests/new#

Additionally: You may try this procedure: https://helpx.adobe.com/muse/kb/Associated_site_is_not_available_to_this_user.html

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Jun 09, 2019 0
Community Beginner ,
Jun 09, 2019

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"Adobe will stop hosting existing sites on Business Catalyst on March 26th 2021. Adobe encourages customers to download their data and migrate to other systems well before March 26th 2021."

This should be not yet!

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Jun 09, 2019 1
Community Beginner ,
Jun 09, 2019

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Exactly Yolanda, not yet!

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Jun 09, 2019 0
LEGEND ,
Jun 10, 2019

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I updated two of my existing BusinessCatalyst site right in this moment to check, if there is a global issue, but all works as expected and my updates are performed as usual without any issues. So I assume, there is a credential issue on your side.

If you are sure, that this isn’t the case, try to get an answer in the BC forum: https://forums.adobe.com/community/business_catalyst/content​ or contact the BC support:  https://bcsupport.zendesk.com/hc/en-us/requests/new#

Additionally: You may try this procedure: https://helpx.adobe.com/muse/kb/Associated_site_is_not_available_to_this_user.html

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Jun 10, 2019 1
Community Beginner ,
Jun 10, 2019

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Post 1 is normally filled in automatically when you hit the publish button, so not sure what is happening!

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Jun 10, 2019 0
LEGEND ,
Jun 10, 2019

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Did you try to follow the instructions of my last link?

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Jun 10, 2019 0
Community Beginner ,
Jun 10, 2019

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Yes Gunter, but am still working on their advice, but I am re-installing Muse at the moment - taking forever.  I will let everyone know if it is successful.  The adviser from Catalyst made some adjustments their end and asked me to try to publish again and let them know.

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Jun 10, 2019 0
Community Beginner ,
Jun 10, 2019

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Whatever they did at the Business Catalyst end worked! and the website is publishing as I write this!

Mopping brow with relief!  Thanks Gunter!

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Jun 10, 2019 0
LEGEND ,
Jun 09, 2019

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Yolanda is absolutely correct. BusinessCatalyst is „End of Life“. You unfortunately have to look for a different provider to host your site.

Since existing sites will be hosted on BusinessCatalyst until march 2021, you issue may only be a temporary hiccup or the site credential aren‘t set up correctly. (I suppose, your BC site is not a temporary site. This type of sites actually won‘t work any more.)

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Jun 09, 2019 1
Community Beginner ,
Jun 09, 2019

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I'm afraid it's not just a hiccup. I do have exactly the same problem. And no its not a temporary site.

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Jun 09, 2019 1
Community Beginner ,
Jun 10, 2019

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The contact ling to Business Catalyst Gunter gave gets you to the right place, and the adviser made some adjustment their end which worked.

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Jun 10, 2019 0
LEGEND ,
Jun 10, 2019

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Fine to hear, that it worked!

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Jun 10, 2019 0
Community Beginner ,
Jun 11, 2019

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It worked for me as wel. Thank you Günter! The helpdesk fixed the problem in a second.

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Jun 11, 2019 1
LEGEND ,
Jun 11, 2019

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You are welcome!

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Jun 11, 2019 0