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question about a website error message

New Here ,
May 13, 2018

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If your looking on my website you see this message: Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.

How can I solve this?

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Correct answer by Ussnorway | Most Valuable Participant

the most common issue is when you change builds back to older versions so started with Muse 2018 and went back to 2017... this makes some of the codes change and a browser that had the old files stored will detect the change

in this case the error is at the browser (as the message says) clear the browser cache will fix it i.e, removes the old stored files from that local browser

the other way this error happens is when the host server itself stores files i.e, cheap shared hosting plans and you get the error after upgrading Muse example 2017 to 2018... in this case the error is at you host server and you need to get them to clear thier browser cache to fix it

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question about a website error message

New Here ,
May 13, 2018

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If your looking on my website you see this message: Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author.

How can I solve this?

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

the most common issue is when you change builds back to older versions so started with Muse 2018 and went back to 2017... this makes some of the codes change and a browser that had the old files stored will detect the change

in this case the error is at the browser (as the message says) clear the browser cache will fix it i.e, removes the old stored files from that local browser

the other way this error happens is when the host server itself stores files i.e, cheap shared hosting plans and you get the error after upgrading Muse example 2017 to 2018... in this case the error is at you host server and you need to get them to clear thier browser cache to fix it

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May 13, 2018 0
Most Valuable Participant ,
May 13, 2018

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Please post the name of the program you use so a Moderator may move this message

-A program would be Dreamweaver or Muse or ???

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May 13, 2018 0
New Here ,
May 13, 2018

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Muse

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May 13, 2018 0
Adobe Community Professional ,
May 17, 2018

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[Moderator moved from Adobe Creative cloud to Help with using Muse. ]

Please post the URL to your problem page where you see this error. 

Nancy O'Shea, ACP
Alt-Web.com

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May 17, 2018 0
May 21, 2018

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Hey Amy,

Please see this doc - Some files on the server may be incorrect or missing ​where detailed steps to resolve this issue are mentioned.

Regards,

Ankush

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May 21, 2018 0
Most Valuable Participant ,
May 23, 2018

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most the time a simple clear will fix it and i recommend people try that first... I use Firefox

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May 23, 2018 1
Most Valuable Participant ,
May 18, 2018

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the most common issue is when you change builds back to older versions so started with Muse 2018 and went back to 2017... this makes some of the codes change and a browser that had the old files stored will detect the change

in this case the error is at the browser (as the message says) clear the browser cache will fix it i.e, removes the old stored files from that local browser

the other way this error happens is when the host server itself stores files i.e, cheap shared hosting plans and you get the error after upgrading Muse example 2017 to 2018... in this case the error is at you host server and you need to get them to clear thier browser cache to fix it

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May 18, 2018 0