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"Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author."

New Here ,
Jul 18, 2018

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Hi all,

I've read a load about this "Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author." issue.

I updated my site a bunch then I edited a really normal thing (some text) and suddenly it shows the wrong version of my site with that error message no matter what browser (I tried with a friend's computer too so it isn't a cache issue). I have looked in my library for the Library > Preferences > Adobe > Adobe Muse CC > 2018>AppPrefs.xml and I do not have this file!

I've seen widgets etc that remove the site error but the problem is that the site doesn't update and also shows the error. The thing that's wrong is that the menu on the homepage has reverted to default Arial font and an old version of the menu... So it's that the site seems to be uploading wrong AND showing an error.

Any help much appreciated!!

Hi,

If none of the solutions provided here work, my next suggestion to you would be reaching out our Customer Care.

Looks like some technical issue which can be resolved by a remote sharing session by one of our techs.

Regards,

Ankush

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"Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author."

New Here ,
Jul 18, 2018

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Hi all,

I've read a load about this "Some files on the server may be missing or incorrect. Clear browser cache and try again. If the problem persists please contact website author." issue.

I updated my site a bunch then I edited a really normal thing (some text) and suddenly it shows the wrong version of my site with that error message no matter what browser (I tried with a friend's computer too so it isn't a cache issue). I have looked in my library for the Library > Preferences > Adobe > Adobe Muse CC > 2018>AppPrefs.xml and I do not have this file!

I've seen widgets etc that remove the site error but the problem is that the site doesn't update and also shows the error. The thing that's wrong is that the menu on the homepage has reverted to default Arial font and an old version of the menu... So it's that the site seems to be uploading wrong AND showing an error.

Any help much appreciated!!

Hi,

If none of the solutions provided here work, my next suggestion to you would be reaching out our Customer Care.

Looks like some technical issue which can be resolved by a remote sharing session by one of our techs.

Regards,

Ankush

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Jul 18, 2018 0
Jul 18, 2018

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Hey daniellas17,

From the above description I guess the issue is because your old site is not getting overwritten by the newer version, and hence you are getting error "some files on the server are missing".

As as you have also mentioned that the file Library > Preferences > Adobe > Adobe Muse CC > 2018>AppPrefs.xml is unavailable looks quite strange to me.

Could you please share a screen shot of this file path?

Alternatively, can you also try deleting all the files from your server first and then re-upload the whole site?

Thans,

Ankush

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Jul 18, 2018 0
New Here ,
Jul 18, 2018

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Hi, thank you

Yeah it looks like this. But even if I deleted the error  message it still wouldn't be saving correctly. The website is http://ruthnovaczek.com/ if that helps... And the menu is the problem. It shouldn't say 'about' 'bio' but just 'about' as it does on all the other pages. It doesn't say this in Muse either... it's weird because it's just doing something completely different from what i've laid it out as but only on the homepage

Thank you!

Screen Shot 2018-07-18 at 20.19.01.png

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Jul 18, 2018 0
Jul 18, 2018

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Thanks for sharing the information.

Now, I would suggest you to uninstall and reinstall muse from you system including the presences when asked so we can get the access to AppPrefs.xml file.

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Jul 18, 2018 0
New Here ,
Jul 19, 2018

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Hi,

I've done this and it looks exactly the same... I've also put a free widget that stops all the error messages except it doesn't! THye're still there somehow...

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Jul 19, 2018 0
LEGEND ,
Jul 19, 2018

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The site looks correct here. The menu says „about“. „bio“ isn‘t present. Perhaps your hosting provider runs a native cache on his servers. In this case you should contact him. But – as I said – all seems correct here. No „Missing Files“ alert, no „bio“ as a menu entry.

Your screenshot above: What should it show? The files are no Muse files.

Concerning „I don’t have this appPrefs.xml file“:

I bet, you have it, but you probably are looking into the wrong „System“ folder (There are at least 3 of them on every Mac). If – against all experience – you really don’t have this file, simply modify the appPrefs.xml within the „2017“ folder and copy it from the „2017“ folder into the „2018“ folder.

Additionally read my answer here very carefully: https://forums.adobe.com/thread/2408872

And here a screencast, which shows you, how to find the appPrefs.xml (Please note, that you have to look into the „2018“ folder not into the „2017“ folder as shown in the video):

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Jul 19, 2018 0
New Here ,
Jul 19, 2018

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Hi,

Thanks! The homepage now seems OK but the rest of the site still comes up with the error message as far as I (and other people who have tested it) can tell...

The screenshot of the folder is for a 'cheat' that gets rid of this problem. You're meant to be able to locate AppPref.xml and change something in there but I can't see it...

The solution here with the widget also doesn't work. I've put it on every page and it doesnt help:

Thanks so much

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Jul 19, 2018 0
LEGEND ,
Jul 19, 2018

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Please read my last post again. I modified it while you were posting your answer.

In this case, ask your provider, if he runs a server based cache. If yes, ask him to clear it.

How do you upload your files to the server?

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Jul 19, 2018 0
New Here ,
Jul 19, 2018

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Hi,

Thanks. I've already seen that thread and i tried

~/Library/Preferences/Adobe/Adobe Muse CC/2017.0/appPrefs.xml and it makes an 'error' noise and just takes me to a finder window with '2017.0' folder.

I use 'Upload to FTP Host...' and have never had this problem before. Is there a file I can change on my host Bluehost rather than with Muse?

There also seems to be a problem with the mobile site in that it shows a weird version of desktop but that may again be a server cache problem (though i've cleared it on my iPhone)

Thanks!

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Jul 19, 2018 0
Jul 19, 2018

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Hi,

If none of the solutions provided here work, my next suggestion to you would be reaching out our Customer Care.

Looks like some technical issue which can be resolved by a remote sharing session by one of our techs.

Regards,

Ankush

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Jul 19, 2018 0
LEGEND ,
Jul 19, 2018

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Which version of Muse are you running? (I ask, because the 2018.x versions create this 2018 folder. If you don’t have it, maybe you are running an older Muse version.

Did you try to modify this appPref.xml within the 2017 folder, quit Muse and restart it?

If your provider uses a server side cache, I think, you can’t circumvent this. This has to be done by your provider.

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Jul 19, 2018 1
Participant ,
Sep 30, 2019

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Hi Günther, I sent you a PM as I am suddenly getting this message again out of the blue. I even deleted my entire site and reuploaded with the advice given of changing the XML file. I am on the latest Muse version 2018.1. My website is http://www.lwdesign.co.za if you don't mind having a look for me please. Thanks, Lauren

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Sep 30, 2019 0
LEGEND ,
Oct 01, 2019

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Hello Lauren!

You got an answer! 🙂

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Oct 01, 2019 0