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reCaptcha 2.0 not showing up from Muse 2017

Engaged ,
May 16, 2017

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I re-exported out my whole project. Entered my Public and Secret key into widget. I re-did my forms from new. My forms are in lightbox's, pop-up windows and on the page. When I go to all of them to test them out, attached is what I see?!! What am I doing wrong?

Screen Shot 2017-05-16 at 10.40.02 AM.png

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reCaptcha 2.0 not showing up from Muse 2017

Engaged ,
May 16, 2017

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I re-exported out my whole project. Entered my Public and Secret key into widget. I re-did my forms from new. My forms are in lightbox's, pop-up windows and on the page. When I go to all of them to test them out, attached is what I see?!! What am I doing wrong?

Screen Shot 2017-05-16 at 10.40.02 AM.png

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May 16, 2017 1
Engaged ,
May 16, 2017

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I've come across other forms where a lot of people are talking about turning on the "allow_url_fopen". BUT, this doesn't make any sense to me as we are trying to implement a security feature (reCaptcha 2.0) and lowering the security by allowing url_fopen?!?!

Other Forms Say: "Turn on allow_url_fopen"

https://forums.adobe.com/thread/2264691#access_token=eyJ4NXUiOiJpbXNfbmExLWtleS0xLmNlciIsImFsZyI6IlJ...

My Host Says:

allow_url_fopenDisable this directive to deny attackers the ability to open remote files from your server through file inclusion vulnerabilities.

What is the right way of doing this?! I can't find any other answers...? Please help! Thanks!

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May 16, 2017 0
May 18, 2017

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Hi,

I am in communication with our dev team regarding this issue.

Please allow me some time to gather more info on this.

By the mean time can you please try the workaround suggested above and let me know if it works for you.

Regards,

Ankush

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May 18, 2017 1
Engaged ,
May 19, 2017

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Hi,

Thanks for helping me out, I really do appreciate it!

I've been trying to bug my IT admin at work to switch it on, but he's been busy. So I've got a confirmation that we will do this on Tuesday next week.

Didn't want you to think I'm not interested any more. I'll let you know Tuesday if it works. Hopefully by then you'll find another way that is more secure.

Thanks and have a great long weekend!

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May 19, 2017 2
Engaged ,
May 24, 2017

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Ok, so finally I got to get my IT Admin to switch to "allow_url_fopen" and tested it out to see if it works. And it works!

Not sure if that helps in any way. I'm going to turn it off now since this setting, like I was saying before is not secure.

Not to sure what your saying about how a VPN would allow me to make a form? I don't see the relation?

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May 24, 2017 0
Engaged ,
May 25, 2017

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Stupidly I had tested our live site thinking it was our testing site. I tested the wrong recaptcha haha.

So I tried this again and its not working for me. The recaptcha is just not there.

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May 25, 2017 2
May 25, 2017

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Well glad that it is working now, and we also came to know any other possibilities of Recaptcha not working.

However, I am just wondering which reply can be marked as correct in this thread

Can you please do the needful for me by marking a Reply correct?

Cheers,

Ankush

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May 25, 2017 0
Engaged ,
May 25, 2017

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Sorry let me clarify....

Its not working.

I had tested the fopen method on our public site thinking i was testing(not live, aka subfolder) the testing site that had applied the new muse recaptcha 2.0
So today realizing what I did, we turned fopen back on and the recaptcha is still not there and not working.

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May 25, 2017 3
Explorer ,
May 27, 2017

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hi there

I cannot revert back to re-capthca 1.0 as google has removed this option so can't see the security keys - thus I have had to use the re-captcha 2.0 as I get way too much spam on my email without this. Unfortunately the contact form just doesn't work, it returned an error saying "The server encountered an error".

I found this article which says - the hosting provider will need to be contacts for an adjustment to be made to the php.ini file to enable url_fopen to be OPEN

The support agent did this and placed the file in the public_html folder of the server - I tried the form and it still gives en error - How come this complication wasn't there with the old re-capcha setup - this is something I feel Adobe really needs to clarify a bit more. Any advice on how to get this form working would be most welcome. I use A2 hosting to host my website.

https://forums.adobe.com/docs/DOC-7921

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May 27, 2017 0
Most Valuable Participant ,
May 27, 2017

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at this point I would put the site on Adobe BC and use the BC capthca... at least that gives you a working form to play with.

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May 27, 2017 0
Explorer ,
May 28, 2017

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thanks for your reply, however I feel that Adobe should really fix this - is Adobe BC free?

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May 28, 2017 1
Explorer ,
May 28, 2017

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I don't think the Muse Dev team have implemented recaptcha 2.0 well at all in the native forms. It simply doesn't work for me and a lot of people out there, I don't think the BC captcha solution as a fallback is good at all more so it costs a subscription to have that. This is something the muse team must address properly and also provide users with steps on what to do if the forms don't work with recpatcha 2.0 - Version 1.0 worked really well - as Google has made that obsolete this leaves muse users with a big dilemma on how to solve spam emails coming through the forms. The form is a critical aspect of any website - it must be given much better focus than Adobe has done recently with Muse which lately has not had much updates and is buggy.

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May 28, 2017 2
Explorer ,
May 28, 2017

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ty Christ-Fowel - I too contacted my service provider to do the allow_url_fopen - they say everything is fine on their end - this is not something that the end user for muse should be going to do - its just not a seamless experience  - If anyone manages to find a fix for this I would appreciate it - the last thing I want to do is go and embed a form on my muse site to make it work with a spam filter that defeats the purpose of paying for this software !

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May 28, 2017 0
Adobe Community Professional ,
May 28, 2017

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Maybe a good workaround, limited to a certain amount of incoming mails unfortunately, try to use jot form.

I think, recaptcha 2.0 needs too much patience from our side towards ADOBE.

And clients normally do not want to wait, until there´s a maybe solution.

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May 28, 2017 0
Engaged ,
May 29, 2017

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Why you should NOT turn on "allow_url_fopen"

The main problem with turning on this feature "allow_url_fopen" is that it lowers the security of your site. Allowing your sites files to easily be access remotely. So if any of your clients are on your site, a hacker could manipulate your site into tricking your clients or even you. The whole point of having Googles Recaptcha 2.0 is to increase security and not to decrease it with Adobes "work around".

Thats the real reason why I'm not using that feature, besides I tried to see if it worked and it didn't.

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May 29, 2017 0
Adobe Community Professional ,
May 29, 2017

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Did you have a look at jot form? It should be pretty easy.

You create an account free, create your form as you like, create the code (does jot form for you), insert that code.

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May 29, 2017 1
Engaged ,
May 29, 2017

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Yes I did checked out jot forms. It doesn't really give you much to work with if you wanted to customize it a little. It doesn't export code like how Muse does so you can't manipulate it if you wanted. The styling of the forms isn't nice enough for my site. It would stand out like a sore thumb.

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May 29, 2017 0
Adobe Community Professional ,
May 29, 2017

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That might be, sorry. Hope, someone from ADOBE gets in touch with you soon.

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May 29, 2017 1
Adobe Employee ,
May 29, 2017

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Let me check with the product team and get back to you.

Thanks,

Preran

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May 29, 2017 2
Adobe Community Professional ,
May 29, 2017

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Hi Preran​, is there another way to prevent spam via forms, created by muse?

Uwe

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May 29, 2017 1
Adobe Employee ,
May 30, 2017

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Hi Uwe,

From what I hear, the product team has fixed the issue with Recaptcha internally.  I am not sure if this is related to the spam issue as well. Will check and get back to you.

Thanks,

Preran

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May 30, 2017 1
Adobe Community Professional ,
May 30, 2017

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HI Preran,

I just thought about the recaptcha. This is to prevent spam, as users have to check, "I´m not a robot".

Just because this thread shows issues with recaptcha.

Or was Christ-Fowel​ the only one with this issue?

Thanks

Uwe

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May 30, 2017 1
Engaged ,
May 30, 2017

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Let me help with that question.

Lots of forums here are having an issue with Adobe Muses 2017 Recaptcha. They way Adobe is asking people to "fix" it is buy turning on the allow_url_fopen on your server. For most people, this has fixed there issue. For me it still didn't work, which isn't the point here. BUT even if it did, I wouldn't use it... BECAUSE...

The fix Adobe is asking people to do is counteractive. As we use Recaptcha to reduce spammers/hackers and improve security, what Adobe is asking is to reduce our security for this feature to work. Enabling this feature would actually put you in a more venerable situation then before when you didn't have the recaptcha in my opinion.

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May 30, 2017 2
Adobe Community Professional ,
May 30, 2017

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Hi Chris,

I understood completely, that`s why I asked Preran about this. Of course forms need any kind of recaptcha AND allow_url_fopen

is no alternative. That´s quite obvious, I could also invite all hackers for a barbecue

Thanks Chris – Waiting for Preran and ADOBE MUSE TEAM to fix this ASAP.

Uwe

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May 30, 2017 2
Most Valuable Participant ,
May 19, 2017

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who is hosting this site?

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May 19, 2017 0
Engaged ,
May 23, 2017

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HostPapa is the hosting provider we use.

Hopefully at some point today I'll be able to try out this "allow_url_fopen" today....

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May 23, 2017 0
Most Valuable Participant ,
May 23, 2017

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Christ-Fowel  wrote

HostPapa is the hosting provider we use.

I know Canadia has some special rules about home networks but I assume their VPN allows for basic forms... interested in hearing how you get on with this please.

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May 23, 2017 0
Explorer ,
May 30, 2017

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Many thanks to everyone responding to this query, I too have been battling with Re-Captcha 2.0 on Muse. I think at the very least, the Muse team should acknowledge this is an issue and save considerable time for the end user who may have tried many avenues to make this work. What is completely misleading by Adobe, is their youtube video showing how to implement the new google captcha without taking into account all these issues. The error I get when I hit submit is "The Server encountered an error" - opening that url_fopen was done by my hosting company but that didn't work at all. This is not really the kind of solutions the end user is expected to explore. What is inappropriate is for the Muse users to have to go to their party agents to get a form to work. The form is a basic fundamental of the muse design software. Recaptcha 1.0 worked amazingly well right out of the box, sadly as google has made that redundant we cannot apply or use one anymore - and perhaps this option should be removed from the form widget as  it might be misleading or at the very least have an updated note about it. What would make sense is for Adobe to have their own "Complementary" captcha tool built into muse - NOT the BC captcha  option which requires a business  catalyst subscription. What would be encouraging for me is to see Recaptcha 2.0 working on muse sites. I have yet to see one been implemented on SITE of the day shown on the official Adobe Muse portal. It is very nice to have an aesthetically looking form for eye candy without re-captcha but in reality with spam around this is just an illusion in my humble opinion.

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May 30, 2017 4
Participant ,
May 30, 2017

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Please Adobe Muse, fix this issue... it's been going on for ages now!

My site is still in the development stage. The contact page has a the reCapture 2.0 It works fine on larger desk top breakpoints but it completely disappears on mobile breakpoints...see here... Contact Us

I need to know if this is going to be fixed and more importantly, when it's going to be fixed. Please just update us because if this is a long term issue then i need to find alternative solutions.

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May 30, 2017 2
Adobe Employee ,
May 31, 2017

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Hi everyone,

The team is investigating the issue, and is trying to fix the bugs being reported here. I don't have an ETA as yet, but will keep you updated as soon as there is a prerelease build with the fix.

Uwe Roeder: Yes, the spam issue is also being investigated.

Thanks,

Preran

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May 31, 2017 2
New Here ,
Aug 01, 2017

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Hi,

I am having the same issue.  When testing the page/site the verification shows up. But as soon as I upload it it disappears. Are there any updates on this feature yet?

Thanks
Dan

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Aug 01, 2017 0
Engaged ,
Jun 01, 2017

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Not sure why the Prerans comment was selected as "Correct Answer" as its not the answer we are looking for, but it is more like a "coming soon" type of answer. So we will wait for that answer.

Whats interesting is dustmonkeypaul comment how it works on wider breakpoints but not smaller break points. Meaning that it should still be there even when its smaller, its just hidden. Now with mine, I'm not using breakpoints at all. I'm still using the old way that Muse had before breakpoints on Desktop and Phone sites. And mine still disappears. Hopefully this information will help de-bug this issue.

Thanks Preran!

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Jun 01, 2017 1
New Here ,
Jun 27, 2017

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I'm having the same issue. I set my forms back to 1.0 using the reCaptcha 2.0 keys, it works as a temporary fix.

Looking forward for a secure reCaptcha 2.0 fix from Adobe.

Aaron

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Jun 27, 2017 0