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reCAPTCHA private key is invalid or missing error

Community Beginner ,
Oct 11, 2017

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So I'm working on a small site using Muse and have a recaptcha 2 contact form. It had been working fine during various previews etc. However, yesterday I started getting the following error:

"The reCAPTCHA 2.0 private key is invalid or missing. Please provide a private key otherwise reCAPTCHA 2.0 validation will not work."

So I tried adding a new public and private key, but it appears the private key will not hold. I paste it in and it doesn't hold (nothing shows when I go back to the reCAPTCHA dialog boss.

Using the latest version of Muse.

So turns out there must have been a glitch on my compute. Did a restart and then was able to get the priva key to stic. All is working now.

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reCAPTCHA private key is invalid or missing error

Community Beginner ,
Oct 11, 2017

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So I'm working on a small site using Muse and have a recaptcha 2 contact form. It had been working fine during various previews etc. However, yesterday I started getting the following error:

"The reCAPTCHA 2.0 private key is invalid or missing. Please provide a private key otherwise reCAPTCHA 2.0 validation will not work."

So I tried adding a new public and private key, but it appears the private key will not hold. I paste it in and it doesn't hold (nothing shows when I go back to the reCAPTCHA dialog boss.

Using the latest version of Muse.

So turns out there must have been a glitch on my compute. Did a restart and then was able to get the priva key to stic. All is working now.

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Oct 11, 2017 0
Adobe Employee ,
Oct 12, 2017

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I checked with my colleague, and he asked you to enter the public key first and the private key later. Save the file to see if the changes have been done.

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Oct 12, 2017 0
Community Beginner ,
Oct 12, 2017

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I have entered the public key. However when I enter the private key in Muse it there right after I paste it, however when I reopen the reCAPTCHA dialog box the private key is no longer there. If I send the key to you can you help enter it?

Sent from my iPhone

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Oct 12, 2017 0
Community Beginner ,
Oct 12, 2017

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Hi Preran

I got the reCaptcha error message to go away—turned out that there was an issue with Muse not storing the Private key (a re-start helped).

However, still getting a server error when I click the submit button. See screenshot below

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Oct 12, 2017 0
Adobe Employee ,
Oct 13, 2017

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Can you repost the screenshot? I don't see it.

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Oct 13, 2017 0
Community Beginner ,
Oct 13, 2017

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So turns out there must have been a glitch on my compute. Did a restart and then was able to get the priva key to stic. All is working now.

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Oct 13, 2017 0
Explorer ,
Feb 13, 2018

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Hi Preran, Where are the public and private keys pasted in the Muse widget?

Add contact forms and style form widgets in Adobe Muse.

The above link tells the order of instructions, but not where.

Thanks,

H

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Feb 13, 2018 0
LEGEND ,
Feb 13, 2018

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Look at this small screencast:

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Feb 13, 2018 2
Explorer ,
Feb 13, 2018

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Thank you - simple & accurate : updated & live.

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Feb 13, 2018 0
LEGEND ,
Feb 13, 2018

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Fine!

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Feb 13, 2018 0