Recent files never show

[Fostography]

App: Muse CC
Version: 2017.1.0.821, CL 805658

File Format: 379

The issue: From start up I can only use the top menu bar to start a new, open and recent files. The main body of Muse is not active or operational and hasn't been for many months, i put up with it hoping an update would fix it but it's not gotten to me and need fixing.

_________________________________________________________________________________________

Work       Learn

Nothing happens or shows up

| Recent  - file don't show other than in the File menu

| CC Files  - Nothing shows or happens

Create New  - Nothing happens

Open  - Nothing happens

_________________________________________________________________________________________

I've tried to give a basic overview of issues above of screen,
I Have already viewed the forums for possible solutions, uninstall of App + preferences (Muse) then reinstalled to no avail. Power cycled pc and checked drivers and still same issues. Any other solutions or an Adobe™ tech able to help out with above issues please?

thanks in advance,

[bdwd]

Thanks so much for your help -- here are the logs -- will message you pw for folder.

https://www.dropbox.com/sh/yxg75mski70khnr/AACdHeJn1pO7ygPi9yP1UfGNa?dl=0

Barbara

[_tomkar62]

Hello!

Enclosed the ZIP of the files. The files named Muse txt., DesignLibraries.angular and DesignLibraries.angular-renderer does not exist on my computer.

Fra: bdwd

Sendt: 5. november 2017 23:14

Til: Tom Sverre Karlsen

Emne: Recent files never show

Recent files never show

created by bdwd<https://forums.adobe.com/people/bdwd> in Help with using Adobe Muse CC - View the full discussion<https://forums.adobe.com/message/9947141#9947141>

[ankushr40215001]

The log collected from windows machine (#tomcar62) does not have “CEP8-Muse.txt” file.

And the Mac (bdwd) logs do not contain much information, looks like we need to set the logLevel to 6 (currently it is 1).

The LogLevelkey can be updated at the following location (The application should be restarted for the log level changes to take effect):

Win: HKEY_CURRENT_USER/Software/Adobe/CSXS.8/LogLevel (from the Registry Editor)
Mac OS X: /Users/<username>/Library/Preferences/com.adobe.CSXS.8.plist/LogLevel (modify using a plist editor)

Please perform the above actions and share the logs file again.

Appreciate your patience.

[_tomkar62]

I say thank you for your good effort. Unfortunately, I have neither time nor patience for this. I have to work, not look for errors in the software. Thank you.

[_tomkar62]

I have resent the files after the change from level 1 to level 6.

[ankushr40215001]

I understand how inconvenience it is, particularly the communication in messaging.

I shall avoid this here after and rather work remotely on your systems to resolve the issue in timely manner and without so many hit and  trials.

Apologies for the inconvenience.

-Ankush

[bdwd]

Thanks for the quick response. The install location was/is set to default.

Glad to know there's a fix in the works.

Many thanks.