App: Muse CC
Version: 2017.1.0.821, CL 805658
File Format: 379
The issue: From start up I can only use the top menu bar to start a new, open and recent files. The main body of Muse is not active or operational and hasn't been for many months, i put up with it hoping an update would fix it but it's not gotten to me and need fixing.
Nothing happens or shows up
| Recent - file don't show other than in the File menu
| CC Files - Nothing shows or happens
Create New - Nothing happens
Open - Nothing happens
I've tried to give a basic overview of issues above of screen,
I Have already viewed the forums for possible solutions, uninstall of App + preferences (Muse) then reinstalled to no avail. Power cycled pc and checked drivers and still same issues. Any other solutions or an Adobe™ tech able to help out with above issues please?
thanks in advance,
Apart from the steps which you have performed, please try the steps mentioned below as well.
It might also happen because of preferences.
Please try the following steps see if any of them works.
Now try to launch Muse and check if it works
Sounds to be heavy work, but the procedure really doesn’t last for a long time.
Unfortunately that did not work, was hoping for it too.
I noticed on load up the body of Muse is Black but then after a few seconds it goes to a dark gray, don't know if that helps just trying to observe everything that may clue to what the issue is. I also noticed after renaming that folder you asked me to do, Muse did not show
at the top like it did before.
Please try the below step.
Go to Edit>Preferences> and check if "show start screen" is on.
yes that option is on, I also turned it off hit ok then back on to see if that would resolve it but nope 😞
added screen shots just in case you can see something that may be the issue. Should I try uninstall + Preferences AND also delete/rename the "com.adobe.AdobeMuseCC.VERSION" folders (i notice a few of them from previous versions? Being in the IT industry myself (just a simple tech support not super brainy lol) this issue has me beat, even turning it off and on won't fix it lol. I'm sure you have more solutions we can try thou.
"Should I try uninstall + Preferences AND also delete/rename the "com.adobe.AdobeMuseCC.VERSION" folders"
Yes please try this once and see if it makes any difference.
Unfortunately that did not work either
I noticed while looking for answers another location that maybe renaming/deleting may work, again i won't touch anything till you look in your DD manual for more options and solutions to slay this dragon into subsumption.
with in that folder there are two other folders that seem to relate to Muse and with in both of them sub-folders with version dates:
Where to next Dungeon Master
Well it won't do any harm if you rename as the folder will be recreated once Muse is launched.
Please try renaming it as well and see if that works.
Plus do you have any antivirus or firewall activated?
If yes can you please try disabling it?
Well, I hope this is not a trend other wise I may need to look for a different software, update and I need to do the rubbish again. Adobe fix your crap. This is a joke.
Update, this time it did NOT fix it so now I'm at the start again, Adobe fix this Bug, respond please
Apologize for the frustration. Please PM your Adobe ID, location, and phone number. To send a private message click my picture and use the Message button. Share the URL of this post in the message for reference. We will get in touch with you for investigation.
I messaged you many days ago with the above info... since then no contact so I've now implemented my own security polices due to fear that you are a scammer. Adobe
I am extremely sorry for having missed your email. I am checking with the team to see if this is a product limitation as suggested by tomkar. All users marked with a Staff badge here are Adobe employees.
Tomkar: Can you share your case number with me over a private message?
Today I have chat with ADOBE with the same problem. Adobe's employee tells me that this is an issue in the program we just have to live with. All applications have some issues. This is an issue belonging to MUSE. He was sorry, and could not help me. Thats it and thats that. I am no impressed.
Having the same issue (for months) -- welcome/starter screen appears but isn't functional (clicking on button "create new..." does nothing, nor does "CC files", "Open"). Recent projects appear in menu but not as thumbnails. This is only an issue on my MacBook pro -- iMac works fine. (OS Sierra). Thought the updated CC 2018 would help, but no. I have uninstalled and reinstalled deleting preference - no go.
Is there a fix in the works?
Many apologies for all the trouble.
I have got this bug to be fixed in next release.
This mainly happens if muse is installed at non-default location (not in C:\Program Files).
Please see App weather install location to "default" in your Creative Cloud app as per below instructions and let me know how it goes.
Uninstall and reinstall Muse, let me know how it goes.
I have mine on P: drive (an SSD) as we keep all programs off the C: drive and data is also on a NAS system as well as local on another drive.
We have made the Engineering team aware of this bug and it has prioritized this for a future release.
Till then if you can manage to change the install location to "Default" will help you get rid of this issue.
Apologies for the inconvenience.
My location is c......have always been
Sendt fra min Samsung Galaxy-smarttelefon.
Is it C or set to "default"?
Can you please share a screenshot, also is it windows or mac in your system?
Yes, C is default.
Attached two printscreen.
I am using Windows 7.
Sendt: 1. november 2017 20:11
Til: Tom Sverre Karlsen
Emne: Recent files never show
Recent files never show
created by ankushr40215001<https://forums.adobe.com/people/ankushr40215001> in Help with using Adobe Muse CC - View the full discussion<https://forums.adobe.com/message/9938020#9938020>
Thanks for sharing the info, we are looking into it.
For those whom it isn't working even after setting the app install location as default, can you please supply the below-mentioned file?
Following are the paths:
You can collect this files, zip them and share via any cloud sharing service like Dropbox.
What about those of us that cannot put it on the default location and need to have it on another drive.