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App: Muse CC
Version: 2017.1.0.821, CL 805658
File Format: 379
The issue: From start up I can only use the top menu bar to start a new, open and recent files. The main body of Muse is not active or operational and hasn't been for many months, i put up with it hoping an update would fix it but it's not gotten to me and need fixing.
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Work Learn
Nothing happens or shows up
| Recent - file don't show other than in the File menu
| CC Files - Nothing shows or happens
Create New - Nothing happens
Open - Nothing happens
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I've tried to give a basic overview of issues above of screen,
I Have already viewed the forums for possible solutions, uninstall of App + preferences (Muse) then reinstalled to no avail. Power cycled pc and checked drivers and still same issues. Any other solutions or an Adobe™ tech able to help out with above issues please?
thanks in advance,
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Thanks so much for your help -- here are the logs -- will message you pw for folder.
https://www.dropbox.com/sh/yxg75mski70khnr/AACdHeJn1pO7ygPi9yP1UfGNa?dl=0
Barbara
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Hello!
Enclosed the ZIP of the files. The files named Muse txt., DesignLibraries.angular and DesignLibraries.angular-renderer does not exist on my computer.
Fra: bdwd
Sendt: 5. november 2017 23:14
Til: Tom Sverre Karlsen
Emne: Recent files never show
Recent files never show
created by bdwd<https://forums.adobe.com/people/bdwd> in Help with using Adobe Muse CC - View the full discussion<https://forums.adobe.com/message/9947141#9947141>
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The log collected from windows machine (#tomcar62) does not have “CEP8-Muse.txt” file.
And the Mac (bdwd) logs do not contain much information, looks like we need to set the logLevel to 6 (currently it is 1).
The LogLevelkey can be updated at the following location (The application should be restarted for the log level changes to take effect):
Win: HKEY_CURRENT_USER/Software/Adobe/CSXS.8/LogLevel (from the Registry Editor)
Mac OS X: /Users/<username>/Library/Preferences/com.adobe.CSXS.8.plist/LogLevel (modify using a plist editor)
Please perform the above actions and share the logs file again.
Appreciate your patience.
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I say thank you for your good effort. Unfortunately, I have neither time nor patience for this. I have to work, not look for errors in the software. Thank you.
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I have resent the files after the change from level 1 to level 6.
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I understand how inconvenience it is, particularly the communication in messaging.
I shall avoid this here after and rather work remotely on your systems to resolve the issue in timely manner and without so many hit and trials.
Apologies for the inconvenience.
-Ankush
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Thanks for the quick response. The install location was/is set to default.
Glad to know there's a fix in the works.
Many thanks.