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Responsive design dont work. Browser turns blanc with breakpoints.

Community Beginner ,
Jan 20, 2018

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Hello,

I'm facing a problem that I can't resolve, despite everything I tried, searched on internet, and  namely in the Adobe forum's.

This is my problem:

   Building a website without breakpoints is no problem. It works well, but like I would expect, I need the responsive design, with the breakpoints to make my site even more accessible for other devices. So I started reading the Adobe helping tips, movies on youtube, etc.... but when I apply all that stuf I just can't get it to work. Breakpoints in the master, the same breakpoints on the pages, ... Website properties check.... everything that I can do (at least that I think I can do...) I allready did.

What I also found strange, and didn't find anything up to now on internet, is that, when I do the preview to check how everything is working, especialy with the breakpoints, the browser turns white, or beter said, the website is just gone, under a certain screen dimension. I thing around 960 px. When working in the design screen of Muse it works like I want, like its supose to... Make it smaller or bigger with the breakpoints and everything moves like I intented to,  but making a preview or testing on a browser, no breakpoints and no website on the browser (again under a certain screen mesure).

  Due to my inexperience with Muse, I confess that I just don't know what to do, and I'm pretty sure that it is problably something simple, or something that I i'm forgetting.

Please help!!!! what  am  I doing wrong....or what do I need to do in order to get my website to work like it is supose to...

Best regards,

Zé da SIlva

I checked your sample site and all works fine and as expected! No „white browser“ at all. (Tested on Safari Mac, Safari iPad, Chrome Mac, latest versions)

Did you test-wise try a different browser?

Did you clear your browser cache?

An important hint: You apparently are using an older version of Muse. I’d recommend to update Muse by using the CC Desktop Application.

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Responsive design dont work. Browser turns blanc with breakpoints.

Community Beginner ,
Jan 20, 2018

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Hello,

I'm facing a problem that I can't resolve, despite everything I tried, searched on internet, and  namely in the Adobe forum's.

This is my problem:

   Building a website without breakpoints is no problem. It works well, but like I would expect, I need the responsive design, with the breakpoints to make my site even more accessible for other devices. So I started reading the Adobe helping tips, movies on youtube, etc.... but when I apply all that stuf I just can't get it to work. Breakpoints in the master, the same breakpoints on the pages, ... Website properties check.... everything that I can do (at least that I think I can do...) I allready did.

What I also found strange, and didn't find anything up to now on internet, is that, when I do the preview to check how everything is working, especialy with the breakpoints, the browser turns white, or beter said, the website is just gone, under a certain screen dimension. I thing around 960 px. When working in the design screen of Muse it works like I want, like its supose to... Make it smaller or bigger with the breakpoints and everything moves like I intented to,  but making a preview or testing on a browser, no breakpoints and no website on the browser (again under a certain screen mesure).

  Due to my inexperience with Muse, I confess that I just don't know what to do, and I'm pretty sure that it is problably something simple, or something that I i'm forgetting.

Please help!!!! what  am  I doing wrong....or what do I need to do in order to get my website to work like it is supose to...

Best regards,

Zé da SIlva

I checked your sample site and all works fine and as expected! No „white browser“ at all. (Tested on Safari Mac, Safari iPad, Chrome Mac, latest versions)

Did you test-wise try a different browser?

Did you clear your browser cache?

An important hint: You apparently are using an older version of Muse. I’d recommend to update Muse by using the CC Desktop Application.

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Jan 20, 2018 1
LEGEND ,
Jan 20, 2018

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Please give us a link to have a look. You can publish a free test site on Businesscatalst using the „Publish“ Button top right of Muse‘s application window.

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Jan 20, 2018 0
Community Beginner ,
Jan 21, 2018

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Thank you for your reply.

  Also something strange, for me than... If I do the Publish using Businesscatalst I get this message (see the upper print screen). Could this be the problem?

This is the website that I'm working on. I is already publish, but the problem is with the breakpoints.

www.atelierdasilva.nl

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Jan 21, 2018 0
LEGEND ,
Jan 21, 2018

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Your pages are shifting horizontally in smaller breakpoints.

Please try to follow the recommenations I gave in this thread https://forums.adobe.com/thread/2434082

If not, share a small example file following the instruction I gave in the linked thread.

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Jan 21, 2018 0
Community Beginner ,
Jan 21, 2018

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Hi Gunter,

Adobe Creative Cloud

The link that I provide, and I hope is the good one because I get a really big link adress, is a very simple website with the same problem I have. Two squares that move in diferent breakpoints. When doing a preview, I only get the responsive design from the first breakpoint. 960 px. If it gets below everything disapears. I only get a white browser.

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Jan 21, 2018 0
Community Beginner ,
Jan 21, 2018

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Adobe Creative Cloud

I think this is the correct link. This is kinda new for me

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Jan 21, 2018 0
LEGEND ,
Jan 22, 2018

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I checked your sample site and all works fine and as expected! No „white browser“ at all. (Tested on Safari Mac, Safari iPad, Chrome Mac, latest versions)

Did you test-wise try a different browser?

Did you clear your browser cache?

An important hint: You apparently are using an older version of Muse. I’d recommend to update Muse by using the CC Desktop Application.

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Jan 22, 2018 1
Community Beginner ,
Jan 22, 2018

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Hi Günter,

I didn't check how full the cache of my browser is.

I also going to donwload one early version of Muse. I've been working with

2015.2 .

I let you know if it worked.

Best regards

Zé da Silva

Em 22/01/2018 13:47, "ankushr40215001" <forums_noreply@adobe.com> escreveu:

Responsive design dont work. Browser turns blanc with breakpoints.

ankushr40215001

<https://forums.adobe.com/people/ankushr40215001?et=watches.email.outcome>

marked Günter Heißenbüttel

<https://forums.adobe.com/people/G%C3%BCnter+Hei%C3%9Fenb%C3%BCttel?et=watches.email.outcome>'s

reply on Responsive design dont work. Browser turns blanc with

breakpoints.

<https://forums.adobe.com/thread/2440398?et=watches.email.outcome> as

helpful. View the full reply

<https://forums.adobe.com/message/10119779?et=watches.email.outcome#10119779>

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Jan 22, 2018 0
Community Beginner ,
Jan 22, 2018

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YYYEEEESSSS!!!! It works!!!

Hi follow your instructions Gunter and... voilá...it works.

Cache on Chrome, Internet explorer and firefox empty, and it works on Chrome and Firefox, but on Internet Explorer doesn't. To be honest I don't find that a big of a problem. Now I know the the website is working. (OK, it was allready working before but I coulnd't check).

Like I thought, it was a simple solution, but if you don't know what could it be, is kinda dificult to do something about it! AGain many thanks Gunter, you save me a lot of headakes!!!!

Also install the nieuw version of MUse, the 2018.0, just in case...

Any idea why it doesn't work on Internet Explorer? Like I said, the cache of Int Expl. is also clean...

Best regards,

Zé da Silva

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Jan 22, 2018 0
LEGEND ,
Jan 22, 2018

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Fine, when it works!

No real idea, what happens in Internet Explorer. Normally, Muse supports Internet Explorer starting from version 8 (version 7 partially supported). But you should keep in mind, that Internet Explorer is an outdated browser, replaced by Edge.

Cocerning Internet Explorer, you may have a look at this older blog post of the Muse engineering team: https://blogs.adobe.com/muse/tag/graded-browser-support/

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Jan 22, 2018 1
Community Beginner ,
Jan 22, 2018

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Ok that is enogh information for me .

From now on, I'm going to use another browser to test m projects.

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Jan 22, 2018 0