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Saved Tutorial Library Not Showing Up in My Libraries

Community Beginner ,
Feb 07, 2018

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Hi there.

So I really want to follow along with the Adobe Muse tutorial for 'Designing Your First Webpage'.

This is the link to the tutorial page:

Create a responsive website |

Then, from there, I follow this link to access the project library containing the assets that will be used during the tutorial.

Adobe Creative Cloud

I click on 'Save', and shortly I get a green message box telling me that the library has been saved to my creative cloud library and will be accessible across my devices. However, when I go back into Muse to proceed with the tutorial, this library is nowhere to be found. I can see all my existing libraries except that one. My sync is on and library sync is up to date, according to the Adobe CC application.

I am also unable to see this library when I visit the web page for my CC libraries and assets.

So it seems like I have not downloaded the library after all, even though I get a success message. I have tried this numerous times and have talked to an Adobe support consultant via chat, whom suggested numerous things including turning off my firewall. It feels like I have tried everything and nothing works. I'm really keen to do this tutorial so this is very frustrating.

I have a full Adobe CC subscription so there is no reason why I should not be able to access the tutorial library.

Any help will be so welcome.

Kind regards,

Lea

I had a reply to my direct message, that the problem is known and they're working on it. I did ask if they could share the files directly, but they can't. There is a tutorial on lynda.com, by an Adobe dev, but it costs, and I find that a bit rich.

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Saved Tutorial Library Not Showing Up in My Libraries

Community Beginner ,
Feb 07, 2018

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Hi there.

So I really want to follow along with the Adobe Muse tutorial for 'Designing Your First Webpage'.

This is the link to the tutorial page:

Create a responsive website |

Then, from there, I follow this link to access the project library containing the assets that will be used during the tutorial.

Adobe Creative Cloud

I click on 'Save', and shortly I get a green message box telling me that the library has been saved to my creative cloud library and will be accessible across my devices. However, when I go back into Muse to proceed with the tutorial, this library is nowhere to be found. I can see all my existing libraries except that one. My sync is on and library sync is up to date, according to the Adobe CC application.

I am also unable to see this library when I visit the web page for my CC libraries and assets.

So it seems like I have not downloaded the library after all, even though I get a success message. I have tried this numerous times and have talked to an Adobe support consultant via chat, whom suggested numerous things including turning off my firewall. It feels like I have tried everything and nothing works. I'm really keen to do this tutorial so this is very frustrating.

I have a full Adobe CC subscription so there is no reason why I should not be able to access the tutorial library.

Any help will be so welcome.

Kind regards,

Lea

I had a reply to my direct message, that the problem is known and they're working on it. I did ask if they could share the files directly, but they can't. There is a tutorial on lynda.com, by an Adobe dev, but it costs, and I find that a bit rich.

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Feb 07, 2018 0
Adobe Community Professional ,
Feb 07, 2018

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Feb 07, 2018 0
Explorer ,
Feb 07, 2018

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I have exactly the same problem. Apparent success saving to my library, no sign of the files anywhere, online or offline.

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Feb 07, 2018 0
New Here ,
Feb 08, 2018

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Same problem. I downloaded 2017 version of Muse and it worked for me. Couldn't get it to work with 2018.

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Feb 08, 2018 0
Adobe Employee ,
Feb 09, 2018

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Can you try these things for me?

- Log out of creative cloud, and re-log into the CC desktop App

- Open Adobe Muse

- In the CC libraries panel, click the Creative Cloud icon at the bottom of the panel to sync libraries.

- In the Menu section, look for the downloaded Responsive Web Design library

cc_library.png

I tried using the latest version of Adobe Muse, and it worked for me. It took around 10 minutes for the library to be reflected.

If you are still having issues, see this document for additional troubleshooting

Error: "Unable to sync files" to the Adobe Creative Cloud

Thanks,

Preran

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Feb 09, 2018 1
Community Beginner ,
Feb 09, 2018

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Hi Preran,

thanks for the reply. Unfortunately I have already tried everything you suggested multiple times. It does not work.

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Feb 09, 2018 0
Feb 12, 2018

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Where exactly are getting saved?

Please share a screenshot of both your CC web folder and Muse CC Libraries panel.

Above is where they should be.

Thanks,

Ankush

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Feb 12, 2018 0
Explorer ,
Feb 12, 2018

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They aren't getting saved anywhere. The download page says "Saved" and that's it. Nada. No saved files. CC library contains my existing libraries, Muse knows the images exit because it plugs them into the tutorial files appropriately, but there is no library in Muse either, and the links are broken, just like they would be in InDesign if l moved the files on your PC. Except I can't relink them, because they aren't available anywhere.

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Feb 12, 2018 0
Community Beginner ,
Feb 12, 2018

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Hi Ankush,

Thanks for your reply.

I am attaching my screenshots as requested - here you can see that all my other created libraries are present, except this one I'm looking for in the case of the tutorial.

I would like to stress that I have been using Adobe CC as a professional for quite some time and am familiar with the interface -  this is the first time that something like this has happened.

I have a mobile workstation running Windows 10 Pro and a desktop rig running Windows 8.1 Pro and I have the same problem on both systems.

cc-problem-screenshot-a.pngcc-problem-screenshot-b.pngcc-problem-screenshot-1.pngcc-problem-screenshot-2.pngcc-problem-screenshot-3.png

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Feb 12, 2018 0
Adobe Employee ,
Feb 14, 2018

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I am out of ideas. Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. To send a private message, click my picture and use the Message button. I will raise a support ticket with the team. You can also get in touch with the team directly using Contact Customer Care

Thanks,

Preran

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Feb 14, 2018 0
New Here ,
Feb 17, 2018

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No solution to this yet?

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Feb 17, 2018 0
Community Beginner ,
Feb 19, 2018

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unfortunately not.

My first support ticket yielded no results even with support chat, and the second ticket created by Preran has not been replied to yet.

I started the tutorial without the assets now. Figured the assets will make the tutorial quicker, but I'm determined to learn the software with or without the assets library.

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Feb 19, 2018 1
Explorer ,
Feb 19, 2018

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I had a reply to my direct message, that the problem is known and they're working on it. I did ask if they could share the files directly, but they can't. There is a tutorial on lynda.com, by an Adobe dev, but it costs, and I find that a bit rich.

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Feb 19, 2018 1
Explorer ,
Feb 09, 2018

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Hi

Nope, doesn't work for me, either. It's a new install of Muse, and my libraries are syncing fine. Have uninstalled and reinstalled CC, too.

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Feb 09, 2018 0
New Here ,
Mar 07, 2018

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Any news on this? Talk about wasting time... you start something all excited and then get stumped by something as pathetic as this! Come on Adobe!

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Mar 07, 2018 0
LEGEND ,
Mar 07, 2018

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You don’t need the asset files. Just read my answer here: https://forums.adobe.com/message/9987024#9987024

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Mar 07, 2018 0
New Here ,
Mar 07, 2018

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If only it was as simple as that... as usual what should be a straightforward tutorial gets messy because of errors:

crap-tutorial.jpg

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Mar 07, 2018 0
Community Beginner ,
Mar 07, 2018

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Unfortunately you seem to be addressing a different issue here.

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Mar 07, 2018 0
LEGEND ,
Mar 07, 2018

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Don’t think so. I’d rather assume, you didn’t read exactly enough! (Sorry, if I am not right!)

Follow these steps:

  1. Go to this site: starter-files​ and click onto the link „Responsive Web Design Starter Files“. The .muse project files are downloaded into your download folder, packed in a „zip“ file.
  2. Double click the „responsive-web-design.zip“ file, to obtain the .muse project files.
  3. Open the first of these files.
  4. Ignore all „Missing Files“ warnings or other alerts. They only tell you, that the original files aren’t at their original place. But, since Muse stores the needed files in the needed size within its file, it’s nothing lost!
  5. Go to menu „File/Export to HTML …“ and ignore the warnings again.
  6. Choose and/or define a storage path.
  7. Muse now exports all HTML, CSS, JavaScript and asset files.
  8. Go to the exported folder „images“, and – voilà – here are the files you are looking for:
    Screen.jpg
  9. Now, open Muses’s „Assets“ panel, right click onto every asset entry, choose „Relink“ and assign the files, you find in the „images“ folder.
  10. Do the same with all other .muse project files.

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Mar 07, 2018 0
New Here ,
Mar 08, 2018

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Sorry Gunter, but this is not working ... thanks for the help. Rather silly that something as simple as downloading files for a tutorial should be this difficult!

Adobe should remove the tutorial until they can sort the mess out with the files!

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Mar 08, 2018 0