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Self hosted font problem in Muse

Participant ,
Sep 24, 2019

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Hi 

 

I've just opened a site in Muse which was working fine when I last opened it a month ago but now one of the self hosted fonts has dropped out. It's now also showing the problem font (Acta Display) as being a typekit font but it's not as the foundry removed it some time ago, hence the self hosting.

 

I've checked on Typekit and the font is not showing and when I try to add via the self host option it won't allow me to add, even though I have all the required web fonts - and it was working fine a month ago!

 

I've tried the usual things of signing out/signing back in etc but no joy.

 

I really need to get this sorted this week so would appreciate any help/suggestions.

 

Thanks

Rich

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Self hosted font problem in Muse

Participant ,
Sep 24, 2019

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Hi 

 

I've just opened a site in Muse which was working fine when I last opened it a month ago but now one of the self hosted fonts has dropped out. It's now also showing the problem font (Acta Display) as being a typekit font but it's not as the foundry removed it some time ago, hence the self hosting.

 

I've checked on Typekit and the font is not showing and when I try to add via the self host option it won't allow me to add, even though I have all the required web fonts - and it was working fine a month ago!

 

I've tried the usual things of signing out/signing back in etc but no joy.

 

I really need to get this sorted this week so would appreciate any help/suggestions.

 

Thanks

Rich

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Sep 24, 2019 0
Adobe Community Professional ,
Sep 24, 2019

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Sounds like the old font was taken down for licensing reasons.  It happens.  Replace it with another font.

Nancy O'Shea, ACP
Alt-Web.com

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Sep 24, 2019 0
Participant ,
Sep 24, 2019

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Hi Nancy, thanks for replying, I wish it was that simple but unfortunately this font is part of the brand for the client. Plus it's a self hosted font so why can't it be added when it had been added previously and was working fine a month ago?

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Sep 24, 2019 0
LEGEND ,
Sep 25, 2019

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Do you perhaps have installed a "non web version" of Acta too and applied it accidentally to the text?

Best practice is, to deinstall all other versions of this font before installing the web font files.

And: Are you sure, that you have installed all necessary files?

If this doesn't help: Could you attach a zipped archive with all Acta font files, which you are using?

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Sep 25, 2019 0
Participant ,
Sep 26, 2019

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Hi Günter, thanks for replying,

What I don't understand is the font was working perfectly last month when I did the last update and his been fine since the site went live last year. 

I have not changed anything at all with the fonts or the site but now, when I open ot to make some minor changes it's now showing the font to be unavailable. I've attached a screen grab of the web fonts which are/were installed. 

I've tried to install these again but when I try to install only two of the web fonts show and even they don't upload.

Thanks

Rich

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Sep 26, 2019 0
LEGEND ,
Sep 26, 2019

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You didn‘t answer my questions.

There are different thinkable scenarios: For example, you moved the font files on your machine. This issue needs a deeper look at the font files and perhaps at your .muse file.

By the way: Did you try the font with a newly created Muse document?

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Sep 26, 2019 0
Participant ,
Sep 26, 2019

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sorry, I hit return by mistake

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Sep 26, 2019 0
LEGEND ,
Sep 26, 2019

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Because it is easy to overlook the short answer, here again:

Richard, you didn‘t answer my questions.

There are different thinkable scenarios: For example, you moved the font files on your machine. This issue needs a deeper look at the font files and perhaps at your .muse file.

By the way: Did you try the font with a newly created Muse document?

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Sep 26, 2019 0
Participant ,
Sep 26, 2019

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Hi Günter,

 

No font files have been moved.

Nothing has changed since I last opened the Muse file using the Acta font.

I hardly use Muse now.

I have tried using a new file but the same thing happens.

For some reason Muse is showing the Acta font being available in Typekit but it's not as it was removed last year.

I've checked and it's not available via Typekit so why that is showing now I'm not sure.

The self hosted version is now showing as being unavailable (see attached screen shot from the Muse file).

When I try to add via self hosting, only two of the web fonts are highlighted (see screen shot) but neither gets activated.

As I say, I have done nothing to the fonts or file since I worked on it over a month ago when it worked fine.

 

Thanks again for your help.

Rich

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Sep 26, 2019 0
LEGEND ,
Sep 26, 2019

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No further advices possible, if you don't follow my suggestions (share the zipped font files and the .muse file with us.)

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Sep 26, 2019 0
Participant ,
Sep 26, 2019

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For some reason the forum is not allowing me to attach a zip file!!

Any suggestions?

 

Thanks

Rich

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Sep 26, 2019 0
LEGEND ,
Sep 27, 2019

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Then please upload your file to Dropbox, CC Files or a similar file sharing service and post the download link here.

If you can’t share your original .muse file, why not simply create a totally simple Muse document with only a text box and some placeholder text, which has the "misbehaving" web font applied, and share this file with us?

 

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Sep 27, 2019 0
Participant ,
Sep 27, 2019

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Sep 27, 2019 0