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New Here ,
May 19, 2018

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I am new to CC as this is my first time using any of the programs.  I am a student and was in the process of creating a webpage for a class assignment.  I was downloading a font from my online browser.  When I went back to Muse it was not responsive I have several days into this assignment and I have not saved it.

I do not receive an error message.  My text has disappeared however my outline for the text box is still there.  When I click anywhere on the page I get a beep noise (the windows error default beep noise). 

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Correct answer by Nancy OShea | Adobe Community Professional

Where did you download that font from?

Downloading fonts from untrusted websites is a sure fire way to pick up malware, spyware, trojans,  self-replicating computer viruses and worse... 

To be on the safe side, perform a full system scan with your latest anti-virus app.

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Stopped responding

New Here ,
May 19, 2018

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I am new to CC as this is my first time using any of the programs.  I am a student and was in the process of creating a webpage for a class assignment.  I was downloading a font from my online browser.  When I went back to Muse it was not responsive I have several days into this assignment and I have not saved it.

I do not receive an error message.  My text has disappeared however my outline for the text box is still there.  When I click anywhere on the page I get a beep noise (the windows error default beep noise). 

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

Where did you download that font from?

Downloading fonts from untrusted websites is a sure fire way to pick up malware, spyware, trojans,  self-replicating computer viruses and worse... 

To be on the safe side, perform a full system scan with your latest anti-virus app.

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May 19, 2018 0
LEGEND ,
May 20, 2018

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If you can’t get Muse to work again, restart your machine.

since Muse saves automatically the current working states, there are good chances, that your work will be restored, when you start Muse again.

If not: This is the money, you have to pay, if you have no backup, and – even worse – if you didn’t save your work since „several days“ …

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May 20, 2018 0
Adobe Community Professional ,
May 20, 2018

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Where did you download that font from?

Downloading fonts from untrusted websites is a sure fire way to pick up malware, spyware, trojans,  self-replicating computer viruses and worse... 

To be on the safe side, perform a full system scan with your latest anti-virus app.

Nancy O'Shea, ACP
Alt-Web.com

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May 20, 2018 1
May 21, 2018

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Hey Christan,

Apart from the above suggestions you can also try resetting the Muse preferences as mentioned here - Problems on the very start of using Muse

Let us know if the issue is resolved, else we will investigate further.

Regards,

Ankush

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May 21, 2018 0