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the server encountered an error at muse form widget

New Here ,
Sep 03, 2017 Sep 03, 2017

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i made two sites using adobe muse and also set up form widget using widget library

my first site

image-nation.co.kr

works well when i try to send email using form that i add on webpage.

but

kinon.co.kr

doesn't works when i send email. also exportx the error message 'the server encountered an error'

i use same third-party host service in korea, dothome corporation.

service provide php mail service and also checked doc of third-party host problem shooting that wrote by staff.

also i check business catalyst, web form menu, i can send mail sucessfully.

how can i fix this problem

please help

thanks

Vin

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correct answers 1 Correct answer

Adobe Employee , Sep 05, 2017 Sep 05, 2017

Thanks for the file Vin, I uploaded the file to couple of servers and the form actually is working.

I know this sounds strange, but sometimes due to some glitch somewhere the problem can show up.

Just curios if you have contacted your hosting for this issue , as if one form is working then why not the other ? Also when exported to different servers the form works which points to a doubt if something from server end is causing the form not to perform the action.

Thanks,

Sanjit

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Adobe Employee ,
Sep 03, 2017 Sep 03, 2017

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I was not able to find the form page at kinon.co.kr

Please provide the form page url.

Thanks,

Sanjit

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New Here ,
Sep 04, 2017 Sep 04, 2017

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sorry i miss it

i revise webpage and i add form in contact page

contact

please check again

regards.

VIn

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Adobe Employee ,
Sep 04, 2017 Sep 04, 2017

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I see the problem, tough to suggest what could be the problem without checking the file.

Please upload the file and share the link with me.

Thanks,

Sanjit

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New Here ,
Sep 04, 2017 Sep 04, 2017

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kinon recast - Download - 4shared - Vin Seungyul

done with 4shared and upload muse file

thanks for your kindness

VIn

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Adobe Employee ,
Sep 04, 2017 Sep 04, 2017

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Can you try to upload here : http://wetransfer.com/

and share the link.

The one you have shared is asking to login or sign up.

Thanks,

Sanjit

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New Here ,
Sep 04, 2017 Sep 04, 2017

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New Here ,
Sep 04, 2017 Sep 04, 2017

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i upload file and i wait for your answer

please help again

thanks

Vin

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Adobe Employee ,
Sep 05, 2017 Sep 05, 2017

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Thanks for the file Vin, I uploaded the file to couple of servers and the form actually is working.

I know this sounds strange, but sometimes due to some glitch somewhere the problem can show up.

Just curios if you have contacted your hosting for this issue , as if one form is working then why not the other ? Also when exported to different servers the form works which points to a doubt if something from server end is causing the form not to perform the action.

Thanks,

Sanjit

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