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Trouble Uploading Site

Community Beginner ,
Jun 13, 2019

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When I try to upload my site by pressing "Publish" these days, I come across a series of roadblocks.

First, a dialogue box:

Screenshot 2019-06-13 11.37.17.png

There are no asset problems to fix, though. They are all perfectly linked. So I click "OK to continue" and am greeted by this dialogue box:

Screenshot 2019-06-13 11.39.23.png

This "signing in" never happens and this dialogue box never goes away.

The only alternative is to force-quit Muse.

Please advise as to the procedure required to fix this issue.

I need to be able to update and upload my site.

Thank you.

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Trouble Uploading Site

Community Beginner ,
Jun 13, 2019

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When I try to upload my site by pressing "Publish" these days, I come across a series of roadblocks.

First, a dialogue box:

Screenshot 2019-06-13 11.37.17.png

There are no asset problems to fix, though. They are all perfectly linked. So I click "OK to continue" and am greeted by this dialogue box:

Screenshot 2019-06-13 11.39.23.png

This "signing in" never happens and this dialogue box never goes away.

The only alternative is to force-quit Muse.

Please advise as to the procedure required to fix this issue.

I need to be able to update and upload my site.

Thank you.

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204

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Jun 13, 2019 0
LEGEND ,
Jun 13, 2019

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This is not the exact same issue, but I bet, the solution, found in this thread, will help you too: https://forums.adobe.com/thread/2628837

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Jun 13, 2019 0
Most Valuable Participant ,
Jun 13, 2019

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is your site hosted with Adobe BC ?

is there any sync files used like fonts?

is there a custom network at your end like a vpn, firewall, proxy server i.e, something blocking Adobe Muse from talking to the server... are you routing traffic to your local host?

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Jun 13, 2019 0
Community Beginner ,
Jun 14, 2019

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@Günter HeißenbüttelGünter Heißenbüttel

Thank you.

I tried opening a support ticket in Business Catalyst, but the Submit Case button doesn't work. It never submits.

So posted it to the BC forum, haven't had a reply yet.

Tried the advice of creating a new Muse site and publishing it as a trial site, but can't find a specific command to publish as "trial" and if I publish the regular way, same error.

@Ussnorway

Thank you too!

Site is hosted with Adobe BC.

It just uses a standard web font.

There is no custom network at my end like a VPN, firewall, proxy server.

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Jun 14, 2019 0
LEGEND ,
Jun 14, 2019

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Unfortunately you can‘t publish new trials any more, because BusinessCatalyst actually only works with already existing sites. So you are dependent on the BC support team.

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Jun 14, 2019 1
Community Beginner ,
Jun 15, 2019

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@Günter Heißenbütte,

It's been two days, so looks like that won't happen.

Thank you and Ussnorway , though, you've always been generous with your insights.

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Jun 15, 2019 0