Highlighted

Trying to use Muse

New Here ,
May 10, 2020

Copy link to clipboard

Copied

So make sure I got this right. We can still use Muse. Everytime I try to open it I get the Renew Subscription box come up, and will not open.


Do I need to uninstall, and go to Older Apps section and reinstall it?

If I uninstall it, will I lose all my sites?

Thanks!

Views

452

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Trying to use Muse

New Here ,
May 10, 2020

Copy link to clipboard

Copied

So make sure I got this right. We can still use Muse. Everytime I try to open it I get the Renew Subscription box come up, and will not open.


Do I need to uninstall, and go to Older Apps section and reinstall it?

If I uninstall it, will I lose all my sites?

Thanks!

Views

453

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
May 10, 2020 0
LEGEND ,
May 11, 2020

Copy link to clipboard

Copied

Continue using Muse is only possible, when you have a complete CC subscription. A single Muse subscription doesn’t exist any more.

Uninstalling and re-installing Muse won’t touch your existing files or published sites.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 11, 2020 1
Adobe Community Professional ,
May 11, 2020

Copy link to clipboard

Copied

1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."

3. Click on Apps tab, scroll down to Settings.  Check the box to Show Older Apps.
4. Click on your Avatar (top right image).
5. Sign-out of Creative Cloud.
6. Close all apps.
7. Restart your computer.
8. Open CC Desktop app.
9. Click your Avatar.
10. Sign-in with your paid All APPS plan ID and password.

 

Post back if you have questions.

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 11, 2020 0
New Here ,
May 12, 2020

Copy link to clipboard

Copied

It wont let me sign out CC App 😞

 

[Screenshot containing sensitive information removed by moderator. This is a public forum, not Adobe support.]

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 12, 2020 0
Adobe Community Professional ,
May 12, 2020

Copy link to clipboard

Copied

Please don't post sensitive information in a public user forum.

I removed that screenshot for your protection.

 

For problems with signing out, see correct answer in related discussion below.

https://community.adobe.com/t5/get-started/why-can-t-i-log-out-of-my-creative-cloud-desktop-app/td-p...

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 12, 2020 0
New Here ,
May 12, 2020

Copy link to clipboard

Copied

Was able to sign out of CC App. Close the other apps. Restarted the computer, sign into CC App. Tried to download Muse   I get this error messege... 

"It Appears you are not eligible to download the app or your computer does meet minimum system requirements...'

 

My computer has the requirements, I even try to update my plan and Adobe wouldn't let me 😞

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 12, 2020 0
Adobe Community Professional ,
May 13, 2020

Copy link to clipboard

Copied

As previously stated, you need a paid subscription to the Creative Cloud ALL APPS plan to access discontinued software like Muse and Fireworks.  Trial members do not have access to discontinued software.

 

Please ensure your computer exceeds the minimum system requirements to run Creative Cloud + all other apps you intend to use.  Click on each product for details.
https://helpx.adobe.com/creative-cloud/system-requirements.html

 

You must cancel your old plan before you can buy a new plan.

 

Please log-in to your account below.  Click on Manage Plans > Cancel.
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
May 13, 2020 0