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Unable to install Adobe Muse

New Here ,
Oct 06, 2012 Oct 06, 2012

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Hi there. I'd very much like to try out Muse (I'm a paying Creative Cloud member), but I'm about to say to hell with it. Muse refuses to install. Here are the steps taken.

Ran the Muse installer throughApplication Manager. Installed. Clicked Launch App. No response. Search for muse, only found uninstaller. Uninstalled 99mb of invisible Muse.

Read forums. Deleted opm.db. Re-installed. No change in result.

Uninstalled Air. Re-installed Air. Re-installed Muse. No change in result.

I grabbed the system log which show an error with the "migration signature validation"

Any help would be appreciated.

Here are details:

Oct  6 14:56:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:56:42 -0800

Oct  6 14:56:44 Paul-Davidsons-MacBook-Pro authexec[424]: executing /Applications/Utilities/Adobe Application Manager/DECore/Setup.app/Contents/MacOS/Setup

Oct  6 14:56:46 Paul-Davidsons-MacBook-Pro [0x0-0x1c01c].com.Adobe.Uninstall Product[0]: application is not installed

Oct  6 14:56:56 Paul-Davidsons-MacBook-Pro com.apple.launchd[1] (com.apple.netauth.sysagent[382]): Exited with exit code: 255

Oct  6 14:57:25 Paul-Davidsons-MacBook-Pro [0x0-0x41041].com.google.GoogleTalkPluginD[459]: objc[459]: Class MacCocoaSocketServerHelper is implemented in both /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/MacOS/GoogleTalkPlugin and /Library/Application Support/Google/GoogleTalkPlugin.app/Contents/Frameworks/libgoogletalkremoting.dylib. One of the two will be used. Which one is undefined.

Oct  6 14:57:26 Paul-Davidsons-MacBook-Pro [0x0-0x27027].com.google.Chrome[429]: CoreAnimation: rendering error 501

Oct  6 14:58:34 Paul-Davidsons-MacBook-Pro Google Chrome[429]: -deltaZ is deprecated for NSEventTypeMagnify.  Please use -magnification.

Oct  6 14:59:42 Paul-Davidsons-MacBook-Pro SecurityAgent[423]: system.privilege.admin|2012-10-06 14:59:42 -0800

Oct  6 14:59:45 Paul-Davidsons-MacBook-Pro authexec[472]: executing /Applications/Utilities/Adobe Application Manager/CCM/Utilities/AAMHelper

Oct  6 15:01:03 Paul-Davidsons-MacBook-Pro hdiejectd[487]: running

Oct  6 15:01:03 Paul-Davidsons-MacBook-Pro KernelEventAgent[41]: tid 00000000 received event(s) VQ_LOWDISK, VQ_VERYLOWDISK (516)

Oct  6 15:01:10 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: main

Oct  6 15:01:10 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:10.901 InstallAdobeMuse[502:903] main

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer begin with version 3.3.0.3670 on Mac OS 10.6.8 x86

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Commandline is: -silent -eulaAccepted

Oct  6 15:01:12 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:13 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer[505]: Runtime Installer end with exit code 0

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper begin with version (null) on Mac x86

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:14 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Launching subprocess with commandline "AIR Application Installer" -silent -eulaAccepted -location /Applications -programMenu /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer begin with version 3.4.0.2540 on Mac OS 10.6.8 x86

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Commandline is: -silent -eulaAccepted -location /Applications -programMenu "/Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse"

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Installed runtime (3.4.0.2540) located at /Library/Frameworks/Adobe AIR.framework

Oct  6 15:01:15 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Validating app in folder /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/Resources/Adobe Muse/Contents/Resources

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Migration signature validation failed

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Got an unexpected fatal error while validating native package: Error: invalid migration signature

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Library/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR Application Installer.app/Contents/MacOS/Adobe AIR Application Installer[508]: Application Installer end with exit code 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Subprocess Application Installer failed (7)

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro /Volumes/Adobe Muse CCM/Adobe Muse/payloads/AdobeMuse2.0-mul/Install Adobe Muse.app/Contents/MacOS/Install Adobe Muse[506]: Bootstrapper end with exit code 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro InstallAdobeMuse[502]: Adobe Muse Installation Returns :: 7

Oct  6 15:01:25 Paul-Davidsons-MacBook-Pro [0x0-0x46046].com.adobe.PDApp[466]: 2012-10-06 15:01:25.442 InstallAdobeMuse[502:903] Adobe Muse Installation Returns :: 7

Oct  6 15:01:26 Paul-Davidsons-MacBook-Pro UnmountAssistant[513]: Volume unmounted successfully

Oct  6 15:01:36 Paul-Davidsons-MacBook-Pro hdiejectd[487]: quitCheck: calling exit(0)

Oct  6 15:02:33 Paul-Davidsons-MacBook-Pro /System/Library/CoreServices/CCacheServer.app/Contents/MacOS/CCacheServer[130]: No valid tickets, timing out

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correct answers 1 Correct answer

Adobe Employee , Oct 09, 2012 Oct 09, 2012

Hi Everyone,

To anyone who is having install problems on Mac, please follow these steps:

1) Ensure that Muse is completely uninstalled: drag Adobe Muse from the Applications folder to the trash and empty the trash.

2) Download Muse from the following link: http://adobe.com/go/muse_latest_mac

3) Install

Please note that this build won't work if Muse is already installed; you must uninstall previous versions of Muse first.

Thanks,

Colby

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New Here ,
Oct 09, 2012 Oct 09, 2012

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Any resolution yet? I would really like to use MUSE, but I'm getting the same damaged installer errors the other posters have been talking about.

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Adobe Employee ,
Oct 09, 2012 Oct 09, 2012

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Hi Everyone,

To anyone who is having install problems on Mac, please follow these steps:

1) Ensure that Muse is completely uninstalled: drag Adobe Muse from the Applications folder to the trash and empty the trash.

2) Download Muse from the following link: http://adobe.com/go/muse_latest_mac

3) Install

Please note that this build won't work if Muse is already installed; you must uninstall previous versions of Muse first.

Thanks,

Colby

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Community Beginner ,
Oct 09, 2012 Oct 09, 2012

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Hey Colby,

Worked like a charm for me! As above (#4760665), nothing happened previously, but this time I saw the AIR installer prompt and went through the install/setup all the way to being able to create a new site and preview things.

Thanks!

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New Here ,
Oct 09, 2012 Oct 09, 2012

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Hello,

it's work for me !!! Thanks !

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Guest
Oct 09, 2012 Oct 09, 2012

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Worked for me... still got the error using AAM but the DD worked perfectly.

Thanks for a speedy response - if not speedy enough for all. Don't understand how this was allowed to happen.

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Community Beginner ,
Oct 21, 2012 Oct 21, 2012

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The console.log showed the installer saw the copy in my backup clone hard drive and even after deleting that copy too, it came up with the error. So I unmounted the volume and then it finally installed. Hope this helps someone else.

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New Here ,
Oct 23, 2012 Oct 23, 2012

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i was having same problem.

but solution is very simple

uninstall adobe air...then download adobe air latest version and install

finally install muse. it works for me

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Community Beginner ,
Oct 23, 2012 Oct 23, 2012

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I already had AdobeAIR 3.4 installed.

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Explorer ,
Oct 24, 2012 Oct 24, 2012

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Hello.

I also had trouble installing Muse. Going through the AAM resulted into the unregistered link (lauch is doing nothing). And Muse did show up nowhere on my Mac (MacBook Pro on Mountain Lion latest).

As described here, I did the whole reinstall, delete everything, uninstall Air and Muse, and try the stand alone installer as mentione above.

The installer resulted into the error message, that It cannot install.

So - after removing all files again, I went through the AAM again and hit 'Install Muse'

The file downloaded and when it started installing, the Adobe Muse CCM folder briefly showed up on my desktop.

I hijacked that folder and copied it quickly before it disappeared again.

The AAM installation was again invisible and did not launch.

But the captured CCM folder also holds the Muse installer. I clicked that and the installer ran. Suddenly it showed up in my applications. It told me Air was already installed - so that's good.

And there you go - suddenly Muse launched and so far it works fine. It also shows up as installed in the AAM. And hopefully will stay in my applications folder.

hope that helps,

Stefan.

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New Here ,
Oct 26, 2012 Oct 26, 2012

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Stefan,

Just tried what worked for you.  When I run the installer in the CCM folder I still get the Error# 3000 message. Still no luck.

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Adobe Employee ,
Oct 26, 2012 Oct 26, 2012

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Kathalvo,

Can you please follow these instructions:

1) Open up Console (do a spotlight search, CMD+Space, for "Console")

2) Select "system.log" under Files on the left

3) Type "Adobe AIR" in the upper right

4) Copy/Paste the contents of the window into a blank text file, save the text file.

5) Send this text file to muse-support@adobe.com, along with a link to this thread.

Thanks,
Colby

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Explorer ,
Oct 27, 2012 Oct 27, 2012

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Hi Colby.

I also got your message for the log file.

I couldn't find anything looking for Adobe AIR or Muse in there. Problem might be – I also had serious trouble launching Distiller from the Cloud download, which I had to redo 2 times, and at some point during the installation, I ran Maintain's Cocktail to clear caches and clean permissions. Unfortunately it was also set to delete crash logs. Not very useful, I know.

Sorry about that.

Stefan.

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New Here ,
Nov 08, 2012 Nov 08, 2012

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Colby,

Console crashes immediately so I cannot follow the instructions.  So instead I sent the crash log text to muse-support@adobe.com in case that helps at all...

Thanks,

Robert

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Explorer ,
Oct 27, 2012 Oct 27, 2012

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Sorry to hear.

seems the installer was a bit flaky. I think there is just a new version been released. hopefully that does the trick?

Stefan.

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New Here ,
Nov 07, 2012 Nov 07, 2012

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Big problem. I did all the uninstall and now I got a message : due to security settings unable to launch adobe muse, unidentified developper.

I need to work urgently on a customer website.

Pleae help

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Community Beginner ,
Nov 07, 2012 Nov 07, 2012

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This is not a Muse problem so much as a OS X 10.8 problem. Go to System Preferences - Security and change the setting to allow installs from everywhere. You will need an administrator's password.

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New Here ,
Nov 07, 2012 Nov 07, 2012

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Hi,

This is OS X 10.6.8 This setting you suggested isn't listed as an option in

Security, but I've never had trouble with installations before...

Thanks,

Vivian

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Community Beginner ,
Nov 07, 2012 Nov 07, 2012

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Perhaps you are logged in as a non-admin user? System Preferences - Accounts

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New Here ,
Nov 07, 2012 Nov 07, 2012

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This is my personal computer and no one uses, so I am admin. There's

nothing in the security section about allowing installation from other

locations...

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Adobe Employee ,
Nov 07, 2012 Nov 07, 2012

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videofan54: Please try installing the build here: adobe.com/go/muse_latest_mac .

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Community Beginner ,
Nov 07, 2012 Nov 07, 2012

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Just thought I'd add some feedback. I downloaded the new version 2.3 installer, deleted the old Muse and it installed just fine but also I got a Adobe AIR 3.5 update after Muse started.

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New Here ,
Mar 22, 2015 Mar 22, 2015

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LATEST

And for PC users?

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Community Beginner ,
Oct 09, 2012 Oct 09, 2012

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They did get this fixed today! Yay! Thanks so much!

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New Here ,
Oct 09, 2012 Oct 09, 2012

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It is working for me now, thank you!

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New Here ,
Oct 09, 2012 Oct 09, 2012

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Yay! This fix works! Thank you!

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