Copy link to clipboard
Copied
Hi, i have just installed Muse CC and when clicking to open, all i get is the loading wheel on the mouse icon for 2-3 seconds and then nothing, it is the same for opening muse from it's .exe file.
I have tried previous versions and that are all non responsive, i also get no error messages ether.
any help?
{edit}
after a few check this is what i get:
Faulting application name: Muse.exe, version: 2018.1.0.266, time stamp: 0x5aa267b3
Faulting module name: ucrtbase.dll, version: 10.0.16299.248, time stamp: 0xe71e5dfe
Exception code: 0xc0000409
Fault offset: 0x000000000006b79e
Faulting process ID: 0x11ec
Faulting application start time: 0x01d3c8feb09d7c28
Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: 7d004af8-4dfc-42f4-932a-6163751436d6
Faulting package full name:
Faulting package-relative application ID:
i have already done a system check and reset pref, database and reinstalled related C++ redistributes
aa97260713 wrote
Exception code: 0xc0000409
i have already done a system check and reset pref, database and reinstalled related C++ redistributes
have you downloaded | installed Microsoft Visual C++ 2012 Redistributable?
you can get it free from Microsoft here Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center
turn off any 3rd party antivirus during install... you can stay off the net for 2 mins after downloading it... then restart your syste
...Copy link to clipboard
Copied
Hello,
in my library I found these Adobe help pages:
FAQ: What do I do if I get a blank white screen, spinning wheel, or my CC app will not open?
FAQ: How do I reset my activations?
Hans-Günter
Copy link to clipboard
Copied
Copy link to clipboard
Copied
aa97260713 wrote
Exception code: 0xc0000409
i have already done a system check and reset pref, database and reinstalled related C++ redistributes
have you downloaded | installed Microsoft Visual C++ 2012 Redistributable?
you can get it free from Microsoft here Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download...
turn off any 3rd party antivirus during install... you can stay off the net for 2 mins after downloading it... then restart your system and test Muse