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Unable to open Muse CC

New Here ,
Mar 31, 2018

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Hi, i have just installed Muse CC and when clicking to open, all i get is the loading wheel on the mouse icon for 2-3 seconds and then nothing, it is the same for opening muse from it's .exe file.

I have tried previous versions and that are all non responsive, i also get no error messages ether.

any help?

{edit}

after a few check this is what i get:

Faulting application name: Muse.exe, version: 2018.1.0.266, time stamp: 0x5aa267b3

Faulting module name: ucrtbase.dll, version: 10.0.16299.248, time stamp: 0xe71e5dfe

Exception code: 0xc0000409

Fault offset: 0x000000000006b79e

Faulting process ID: 0x11ec

Faulting application start time: 0x01d3c8feb09d7c28

Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report ID: 7d004af8-4dfc-42f4-932a-6163751436d6

Faulting package full name:

Faulting package-relative application ID:

i have already done a system check and reset pref, database and reinstalled related C++ redistributes

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

aa97260713  wrote

Exception code: 0xc0000409

i have already done a system check and reset pref, database and reinstalled related C++ redistributes

have you downloaded | installed Microsoft Visual C++ 2012 Redistributable?

you can get it free from Microsoft here Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

turn off any 3rd party antivirus during install... you can stay off the net for 2 mins after downloading it... then restart your system and test Muse

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Unable to open Muse CC

New Here ,
Mar 31, 2018

Copy link to clipboard

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Hi, i have just installed Muse CC and when clicking to open, all i get is the loading wheel on the mouse icon for 2-3 seconds and then nothing, it is the same for opening muse from it's .exe file.

I have tried previous versions and that are all non responsive, i also get no error messages ether.

any help?

{edit}

after a few check this is what i get:

Faulting application name: Muse.exe, version: 2018.1.0.266, time stamp: 0x5aa267b3

Faulting module name: ucrtbase.dll, version: 10.0.16299.248, time stamp: 0xe71e5dfe

Exception code: 0xc0000409

Fault offset: 0x000000000006b79e

Faulting process ID: 0x11ec

Faulting application start time: 0x01d3c8feb09d7c28

Faulting application path: C:\Program Files\Adobe\Adobe Muse CC 2018\Muse.exe

Faulting module path: C:\WINDOWS\System32\ucrtbase.dll

Report ID: 7d004af8-4dfc-42f4-932a-6163751436d6

Faulting package full name:

Faulting package-relative application ID:

i have already done a system check and reset pref, database and reinstalled related C++ redistributes

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

aa97260713  wrote

Exception code: 0xc0000409

i have already done a system check and reset pref, database and reinstalled related C++ redistributes

have you downloaded | installed Microsoft Visual C++ 2012 Redistributable?

you can get it free from Microsoft here Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download Center

turn off any 3rd party antivirus during install... you can stay off the net for 2 mins after downloading it... then restart your system and test Muse

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423

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Mar 31, 2018 0
Adobe Community Professional ,
Mar 31, 2018

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Adobe Community Professional ,
Mar 31, 2018

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Most Valuable Participant ,
Mar 31, 2018

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aa97260713  wrote

Exception code: 0xc0000409

i have already done a system check and reset pref, database and reinstalled related C++ redistributes

have you downloaded | installed Microsoft Visual C++ 2012 Redistributable?

you can get it free from Microsoft here Download Visual C++ Redistributable for Visual Studio 2012 Update 4 from Official Microsoft Download...

turn off any 3rd party antivirus during install... you can stay off the net for 2 mins after downloading it... then restart your system and test Muse

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Mar 31, 2018 0