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Unexpected format number 386

Community Beginner ,
Mar 01, 2018

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In Adobe Muse 2018.0 release i get the following error whenever i try to import a muse CC library file. Operating system is Windows 10 version 1709.

Kindly help me to correct the problem. Thanks!

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Hi Everyone,

As I said our team is aware of this issue caused because of a technical glitch and they are towards fixing it asap.

Apologize for the inconvenience.

Regards,

Ankush

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Unexpected format number 386

Community Beginner ,
Mar 01, 2018

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In Adobe Muse 2018.0 release i get the following error whenever i try to import a muse CC library file. Operating system is Windows 10 version 1709.

Kindly help me to correct the problem. Thanks!

Capture.JPG

Hi Everyone,

As I said our team is aware of this issue caused because of a technical glitch and they are towards fixing it asap.

Apologize for the inconvenience.

Regards,

Ankush

Views

743

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Mar 01, 2018 0
New Here ,
Mar 08, 2018

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Ditto! Found something about 32 and 64 bit differences in operating system causing issues, but would like some clarification.

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Mar 08, 2018 0
Mar 09, 2018

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Hey All,

Please share the link from where you are trying to download the files.

@2tempo design Which version of Muse and operating system are you using?

Regards,

Ankush

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Mar 09, 2018 0
New Here ,
Mar 09, 2018

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Hi,

Thanks for the response.

The page with the tutorial is here Create a responsive website |.

The link on the page to download the library is this: https://learndownload.adobe.com/pub/learn/muse/responsive-web-design-muse-mulib.zip  but when I unzip and double click, it comes up with the error. I've tried the other method it mentions too of going to http://adobe.ly/23LEnEt  and clicking Save but that doesn't work either - nothing gets saved to my CC library.

I'm using Muse CC 2018.0 Release. OS is Mac OS High Sierra (iMac mid-2011 & Macbook Pro late-2013).

Thanks,
Chris

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Mar 09, 2018 0
Mar 09, 2018

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Hi All,

Thank you for reporting this.

I had a word with our product team and they are aware of this issue and are working towards fixing it.

We will let you know as soon as we have an update.

Regards,

Ankush

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Mar 09, 2018 0
New Here ,
Mar 11, 2018

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I'm having exactly the same problem as Chris. Trying to follow the tutorial and getting the same error. I'm on a Mac OS Sierra 10.12.6 MacBook Pro (late 2013)

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Mar 11, 2018 0
New Here ,
Mar 11, 2018

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In my case: I'm using Muse CC 2018

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Mar 11, 2018 0
Mar 13, 2018

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Hi Everyone,

As I said our team is aware of this issue caused because of a technical glitch and they are towards fixing it asap.

Apologize for the inconvenience.

Regards,

Ankush

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Mar 13, 2018 2
New Here ,
Mar 19, 2018

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Any word yet on this?

thanks

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Mar 19, 2018 0
New Here ,
Mar 10, 2018

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Hi,

using windows 7 pro 64 bit

Muse version: 2018.0.0.685 (file format: 379)

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Mar 10, 2018 0
Guide ,
Mar 09, 2018

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It appears that the file you are trying to import has been compiled in the latest prerelease version of Muse, It has the format 386.  The public version 2018.0 has the format 379

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Mar 09, 2018 0