updated to muse 2017 and received error when opening

New Here ,
Jul 19, 2017 Jul 19, 2017

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This is the image I received when updating from 2014 to 2017. Can someone help and send me an email

to bob@fiber-laser-systems.com

Thanks,

Bob Holland

Window Error when opening updated to 2017.JPG

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Adobe Community Professional ,
Jul 19, 2017 Jul 19, 2017

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I guess you need 64bit system?

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Jul 19, 2017 Jul 19, 2017

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Hey Bob,

Let me take a chance to help you with this issue.

The MSVCR120.dll error is one of the very common errors for Windows.

However, we have found a solution which should work for you as well.

Please follow the steps as per the article: Crash in Lightroom CC 2015/6 in Windows.

Let me know if it helps.

Regards,

Ankush

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Most Valuable Participant ,
Jul 19, 2017 Jul 19, 2017

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I would assume your system is too old to run Muse 2017

Muse system requirements

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Adobe Employee ,
Jul 21, 2017 Jul 21, 2017

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Let us know if your issue was resolved by any of the solutions above or if you need further assistance.

Thanks,

Preran

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