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Web Fonts load but can't be selected

New Here ,
Jun 11, 2017

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Hi all, I'm having a problem where I successfully load my licensed web fonts but when I select them from the webfonts in the type menu they don't change the font in the text box. I've tried restarting and deleting and restoring the webfonts with no luck. Anyone else agree that adobe support is not great considering the cash we shell out each month for their applications and that the apps seem more and more buggy?

Adobe Community Professional
Correct answer by fotoroeder | Adobe Community Professional

Did you try "Chat.Support"?

If you click here:

Bildschirmfoto 2017-06-12 um 09.31.50.png

you get this in your language/country:

Bildschirmfoto 2017-06-12 um 09.32.08.png

Hope this helps!

Regards,

Uwe

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Web Fonts load but can't be selected

New Here ,
Jun 11, 2017

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Hi all, I'm having a problem where I successfully load my licensed web fonts but when I select them from the webfonts in the type menu they don't change the font in the text box. I've tried restarting and deleting and restoring the webfonts with no luck. Anyone else agree that adobe support is not great considering the cash we shell out each month for their applications and that the apps seem more and more buggy?

Adobe Community Professional
Correct answer by fotoroeder | Adobe Community Professional

Did you try "Chat.Support"?

If you click here:

Bildschirmfoto 2017-06-12 um 09.31.50.png

you get this in your language/country:

Bildschirmfoto 2017-06-12 um 09.32.08.png

Hope this helps!

Regards,

Uwe

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Jun 11, 2017 0
Adobe Community Professional ,
Jun 11, 2017

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I assume, you tried it with "Add WebFonts"?

Bildschirmfoto 2017-06-12 um 08.28.50.png

Bildschirmfoto 2017-06-12 um 08.29.03.png

This forum is indeed faster than ADOBE. You could try to reach them through chat. This worked always pretty fast in my cases.

For me CHAT SUPPORT always worked very good. You may need some patience before there´s someone in the line (In my case never longer than 5 minutes).

Best Regards,

Uwe

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Jun 11, 2017 0
New Here ,
Jun 12, 2017

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Yeah, adding the font through Muse. Thanks for trying to help.

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Jun 12, 2017 0
Adobe Community Professional ,
Jun 12, 2017

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Did you try "Chat.Support"?

If you click here:

Bildschirmfoto 2017-06-12 um 09.31.50.png

you get this in your language/country:

Bildschirmfoto 2017-06-12 um 09.32.08.png

Hope this helps!

Regards,

Uwe

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Jun 12, 2017 1
New Here ,
Jun 12, 2017

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No, haven't tried that. Thanks!

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Jun 12, 2017 0