What to do with "Muse was unable to download the replacement image"

New Here ,
Apr 06, 2017 Apr 06, 2017

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I have a site on which the client has updated a Thumbnails slideshow.

The client has changed the thumbnail image and the Hero image each thumbnail corresponds to.

When I try to load the Muse file and sync with the web version, the thumbnail images update in Muse, but the Hero images error out with the message:

"Muse was unable to download the replacement image"

Has anyone else experienced this?

If so, have you found a way to solve the issue or work around it?

Thanks in advance for any help anyone might have.

-Corey

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correct answers 1 Correct Answer

LEGEND , Apr 06, 2017 Apr 06, 2017
if the images do show on the website then you can just right click them and download from any browser

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LEGEND ,
Apr 06, 2017 Apr 06, 2017

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if the images do show on the website then you can just right click them and download from any browser

Screenshot (911).png

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New Here ,
Apr 07, 2017 Apr 07, 2017

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Thank you. I did consider that as a last resort work around since there are a fairly large number of images.

Hopefully there is a solution that will correct the issue within Adobe Muse that someone might have?

Thanks again!

-Corey

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Community Beginner ,
Nov 27, 2017 Nov 27, 2017

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Same problem here. Is there already a solution?

Regards, Ivo

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New Here ,
Nov 27, 2017 Nov 27, 2017

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As far as I know, this suggested workaround is the only option. I have not tried to edit that site recently, so I can't tell you if recent updates fixed the problem. Sorry.

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