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White Screen loading issue still a problem!

New Here ,
Feb 08, 2018

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Is Adobe ever going to resolve this issue?  I have contacted all of my widget designers and they all say that the issue is with Muse itself.  The only solution I have seen is to revert back to CC2015.1. Really?  I have paid Adobe thousands of dollars for their products and this is the service that we all get? Update PLEASE.

The only pages that this is occurring are pages that I am using the Ecwid shopping cart and compounded in mobile devices but they insist that the issue is with Muse.

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White Screen loading issue still a problem!

New Here ,
Feb 08, 2018

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Is Adobe ever going to resolve this issue?  I have contacted all of my widget designers and they all say that the issue is with Muse itself.  The only solution I have seen is to revert back to CC2015.1. Really?  I have paid Adobe thousands of dollars for their products and this is the service that we all get? Update PLEASE.

The only pages that this is occurring are pages that I am using the Ecwid shopping cart and compounded in mobile devices but they insist that the issue is with Muse.

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Feb 08, 2018 0
Feb 09, 2018

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Hi stano,

I apologize for the issue you are dealing with.

However, as you also experienced that the issue appears only in the pages using the Ecwid cart.

I believe it works on heavy javascript which might be leading to slow load.

Let's try this way, please publish your site on Business Catalyst as a test and see if it still does the same thing?

Let's find the root cause of the issue so we can try eliminating it.

Regards,

Ankush

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Feb 09, 2018 1
Adobe Community Professional ,
Feb 09, 2018

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I don`t even see your white screen. What about sharing a link with us? Right now nobody can help. Do you want help?

Best Regards,

Uwe

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Feb 09, 2018 1
New Here ,
Feb 13, 2018

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Here is the site on business catalyst:

https://sarinastone01.businesscatalyst.com/index.html

Yes. The issue is most prevalent using Safari on a mobile device.

Try: https://sarinastone01.businesscatalyst.com/mens-qigong.html

This page happens most often. If you don't see at first keep refreshing and you will see the issue.

Also noticed this error using firefox developer tools: Using //@ to indicate sourceMappingURL pragmas is deprecated. Use //# instead[Learn More] jquery.min.js:1

I believe that this is a javascript used by muse that should be updated?

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Feb 13, 2018 0
Guide ,
Feb 11, 2018

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Does this happen in all browsers on all platforms? Safari is a known culprit as it preloads pages and often gets stuck with things like embedded video, particularly self hosted. This would also be an issue for image-heavy pages and, as Ankush says, JavaScript-heavy pages.

David

Creative Muse

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Feb 11, 2018 1