Why won't Adobe Muse's contact form deliver any message?

[adriano_marques]

Hi all.

I noticed that none of the websites I used Adobe Muse's contact form in is delivering any message to its correspondent email address.

Each form is configured to deliver messages in a correspondent contact@THE-DOMAIN.com email address.

If users fill out the form and hit send button the form returns the message that it was successfully sent.

I contacted my server and they installed their own contact form in two of my domains in order to test it. Both delivered messages in their correspondent email addresses.

I also performed Adobe Muse's troubleshoot in the above mentioned domains and both returned the same result: all fine (images below).

I honestly have no clue why they simply stopped working.

Another one:

[Jose_O_J]

Could you please share the site details

[adriano_marques]

Hi Catherine. Thanks for replying.

What sort of details do you need? The domains tested are www.adielrios.com/contato and www.salvadorclean.com.br/contato but all the contact forms from all the domains I have stopped working.

[ankushr40215001]

Hello,

please try replacing your domain registered an Email address in the form widget with a public address like Gmail or Yahoo, reupload the site and let me know if you are able to receive the emails then.

Regards,

Ankush

[adriano_marques]

Hi Ankush. Thank you for your reply.

I just uploaded a test page to one of the domains (www.salvadorclean.com.br/test) and sent a message from the contact forms both to my personal Gmail and to the clients webmail (contato@salvadorclean.com.br). Neither of them delivered the message.

I'm really worried.

[ankushr40215001]

Just to be sure please confirm if you are placing your email address in the Muse form field as I have displayed below.

In a case of multiple email addresses you need to place a semicolon (;) in between.

[adriano_marques]

Hi Ankush.

Yes, I am placing my email address in the Muse form field as you displayed above.

I only place one single email address in the Muse form field anyway.

[ankushr40215001]

Then it should be at your host end.

Please ask then to try the solution mentioned in this post - reCAPTCHA 2.0 server error -- SOLVED

[adriano_marques · Accepted solution]

Hi Ankush.

I came across a solution to the problem. The contact form won't send any messages because of a specification of my server (Locaweb).

I had to edit the form_process.php file in scripts folder, replacing the line

$sent = @mail($to, $subject, $message, $headers);

for

$sent = mail($to, $subject, $message, $headers, "-r". "EMAIL ADDRESS");

So everytime I export a website I'll have to manually edit this line in this file. It isn't the most practical solution but it works for now.

PS: Locaweb is the biggest web host in Latin America. So probably thousands of contact forms might be facing the same problem out there. =/

[claudiokmr]

THANKS MAN

pelo nome deve ser brasileiro...
ajudou muito

valeu!