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wrong site phone view

New Here ,
Apr 17, 2019

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I have a problem with the website that I created with muse with regards to the phone version, looking at it with iphone all ok (even with samsung models), looking at it with other phone models the bottom is totally black ... you only see one photo, the menu (retractable) is accelerated (when it expands you can't even type that disappears), what can it depend on? my version of muse is 2018.1.0.266

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wrong site phone view

New Here ,
Apr 17, 2019

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I have a problem with the website that I created with muse with regards to the phone version, looking at it with iphone all ok (even with samsung models), looking at it with other phone models the bottom is totally black ... you only see one photo, the menu (retractable) is accelerated (when it expands you can't even type that disappears), what can it depend on? my version of muse is 2018.1.0.266

Thank you

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Apr 17, 2019 0
Adobe Community Professional ,
Apr 17, 2019

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Could you provide a link to your site?

Kind Regards,

Uwe

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Apr 17, 2019 0
New Here ,
Apr 17, 2019

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Yes, it's the following:

http://www.esseressenza.it/index.html

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Apr 17, 2019 0
Adobe Community Professional ,
Apr 17, 2019

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Works fine  on my side, though. It is recommended to better use/create responsive sites instead of adaptive sites. But this is not the solution as far as I can`t see any issue with your site.

Kind Regards,

Uwe

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Apr 17, 2019 0
New Here ,
Apr 17, 2019

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The person who reported me the problem by phone sees it this way:

836d6bf2-c613-477d-9e58-9adcf66d6ec9.jpg

Thanks for your help

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Apr 17, 2019 0
Adobe Community Professional ,
Apr 17, 2019

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Hm, it might be a browser issue? Have no idea unfortunately. Sorry

Which browser does that user use? I tried with firefox.

Kind Regards,

Uwe

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Apr 17, 2019 0
Adobe Community Professional ,
Apr 17, 2019

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Using Chrome instead of Firefox on my Android, the mobile menu disappears very fast after tapping the hamburger menu, is it a 3rd party widget? The same happens to Opera. Maybe someone with Safari tests the site?

But I don`t get the black appearance as your user does.

Kind Regards,

Uwe

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Apr 17, 2019 0
Most Valuable Participant ,
Apr 18, 2019

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the background image is dark on their phone... I would try making a copy "without" Screenshot (2472).png & see if they still get the same issue

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Apr 18, 2019 0