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Windows 10 October 2018 Update後にAdobe CC Photoshopでファイルの新規作成ができなくなる

New Here ,
Oct 05, 2018 Oct 05, 2018

リンクをクリップボードにコピー

コピー完了

Windows 10 October 2018 Update後にAdobe CC Photoshop(最新版)にてファイルの新規作成を行おうとするとクラッシュが発生します。

環境設定 > パフォーマンス > GPUをオフにしてもクラッシュは改善されません。
他にもアンインストールをしてインストールし直したり、Photoshop CCのバージョンを落とし(ダウングレード)てみることを試しましたが状況は変わりませんでした。

どうぞよろしくお願いいたします。


以下クラッシュレポートです。

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.6" build="20180808.r.398">

<time year="2018" month="10" day="6" hour="3" minute="14" second="49"/>

<user guid="01c95207-63a4-4bc4-be98-c6c99f328fe0"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="17763" applicationlanguage="ja-jp" userlanguage="ja-JP" oslanguage="ja-JP" ram="8042" machine="Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz" model="Intel64 Family 6 Model 142 Stepping 10" cpuCount="8" cpuType="8664" cpuFreq="1800 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFC71E03944">

<backtrace crashedThread="0">

<thread index="0">

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</registerSet>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

キーワード
Windows

表示

873

いいね

翻訳

翻訳

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community guidelines
Adobe Most Valuable Participants ,
Oct 05, 2018 Oct 05, 2018

リンクをクリップボードにコピー

コピー完了

Windows 10 の大型アップデートは、10日以内であれば以前のバージョンに復元できますので、

原因がはっきりしているのであれば復元された方がよいと思います。

Windows 10 を以前のバージョンの Windows 10 に戻す方法について | Ask CORE

なお、Windows.oldフォルダを削除されている場合などは復元できません。

Windows 10 October 2018 Update と Photoshop の互換性については、

(ネットを検索する限り)まだどこにも情報が出ていませんので、

もしかするとあなたが最初に試したのかもしれません。

(Adobeでも試していないと思います)

なので解決方法はすぐには期待できないです。

いいね

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community guidelines
Adobe Community Professional ,
Oct 05, 2018 Oct 05, 2018

リンクをクリップボードにコピー

コピー完了

Windows 10 Ver.1809+Photoshop CC Ver.19.1.6で確認しましたが、新規作成や印刷は通常通り可能です。

よって利用している環境で何かトラブルが起きている、ということになると思います。

参考までにこちらのHW環境については、Core i7-6700HQ/GeForce GTX 960M/MEM 16GBになっています。

GeForceのドライバーは411.63で確認し、さらに直後に416.16にしましたが、同様に正常です。

ハードウェアの違いとかGPU周りの違い、くらいが一応影響として考えられますし、

グラフィックドライバー周りの更新も必要なケースではないかと思います。

また一般的なトラブルシューティングでの確認も欠かせないところです。

おかしいなと思ったら(Photoshop CC)

いいね

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New Here ,
Oct 14, 2018 Oct 14, 2018

リンクをクリップボードにコピー

コピー完了

Ik heb dit ook ervaren.

Toen ik de windows 1809 update terugdraaide naar windows 10 1803 starte Photshop weer op.

Het schijnt dus veroorzakt te worden door de nieuwe windows 10 1809 upodate.

Met vriendelijke groet,

Theo Kraayvanger (Netherlands)

私もこれを経験しました。
ウィンドウ1809をWindows 10 1803にロールバックすると、Photshopが再び起動しました。
それは、新しいウィンドウ10 1809のバージョンアップによって引き起こされるようです。
親切に、
Theo Kraayvanger(オランダ)

いいね

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Community Beginner ,
Jan 31, 2019 Jan 31, 2019

リンクをクリップボードにコピー

コピー完了

最新

こんばんは。

プラグインをいろいろ入れていらっしゃいませんか?それも古めの。結構、OSが変わると、コイツらが悪さ(というかWin10側に切り捨てられたというか)をすることが多いですよ。一度、プラグインをカラにして起動してみられたらどうでしょう。もし正しく起動するようなら、あとは手探りで「犯人」さがしですね。違っているかもしれませんので、そのときはごめんなさい。

いいね

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