• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

an unexpected error occurred - cannot read readings of 'MIN'

New Here ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

tried unsucessfully to get rid of this error. Tried reloading and ignore and new browser window.   This must be stuck with a cache or cookie issue. 

 

Win 11

Dont know where to look for this beta version V.

Bug Fixed
TOPICS
Web

Views

287

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Mar 27, 2023 Mar 27, 2023

Updating status

Status Fixed

Votes

Translate

Translate
12 Comments
Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

Hi @Ed24957381v9qg, sorry you are seeing this. Is it possible for you to get a screenshot of this error message, any steps you were doing when you saw it?

 

Thank you,

Votes

Translate

Translate

Report

Report
New Here ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

Photoshop Web Beta version.

 

An unexpected error has occured. Cannot read properities of undefined (reading ('MIN')).

Votes

Translate

Translate

Report

Report
New Here ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

I was going through:

 

Welcome to Photoshop (Beta)

Collaborate with others and preview editing.

Take the tour

Votes

Translate

Translate

Report

Report
New Here ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

I was looking for a way to use the lasso and layers since it is not enabled on the instance of Beta I'm experimenting with.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

Copy link to clipboard

Copied

Hi @Ed24957381v9qg, Sorry for the trouble working with Photoshop on the web. 

 

Can you tell us which browser and version you're working with? 

When going through the tour, is there any particular step where you're seeing this error?

 

Perhaps a screen recording of this behavior would be useful for our investigation and reproduction of this error.

 

Thank you!

Regards,

Pete

Votes

Translate

Translate

Report

Report
New Here ,
Jun 23, 2022 Jun 23, 2022

Copy link to clipboard

Copied

I published video to youtube:

 

URL below, but the insert video is not taking the link copy.

https://youtu.be/Wn5jOWsmbGE

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 23, 2022 Jun 23, 2022

Copy link to clipboard

Copied

Thank you @Ed24957381v9qg for sharing the video, it is very helpful to the team.

 

It may help if we could see your System Info as well as browser, copy/paste the text in a reply.

 

Thank you,

Votes

Translate

Translate

Report

Report
New Here ,
Jun 23, 2022 Jun 23, 2022

Copy link to clipboard

Copied

Current Browser version.

Google Chrome
Nearly up to date! Relaunch Chrome to finish updating.Version 102.0.5005.115 (Official Build) (64-bit)



About Photoshop
Version: 202206.12.0Git Commit: 2bec6e7cb69

Votes

Translate

Translate

Report

Report
New Here ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Ed24957381v9qg_0-1656527791834.png

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Hi @Ed24957381v9qg, curious you mentioned Chrome and now updated us on your Edge browser version.  Does this mean you are seeing this error on BOTH browsers, or was it just on Chrome and Edge is working, or...?  We want to make sure we understand where things are for you.

 

Thank you,

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

Copy link to clipboard

Copied

Thanks Ed,

 

Can you try sending us your browser logs?

 

Google Chrome:

  1. Open the top-right Chrome menu, then in More Tools find and select Developer Tools.
  2. In the Developer Tools that show on the right, click the Console tab at the top.
  3. Right-click within the Console panel and choose Save As…
  4. Save the .log file on your computer so you can share it.

Microsoft Edge: For Microsoft Edge logs, see Open Microsoft Edge DevTools.

 

Once you have the logs, you can email them to Ps-web-logs@adobe.com

 

We'll ask the team to investigate what's going on here with those logs.

 

Regards,

Pete

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Mar 27, 2023 Mar 27, 2023

Copy link to clipboard

Copied

LATEST

Updating status

Status Fixed

Votes

Translate

Translate

Report

Report