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generative file

New Here ,
Jun 09, 2024 Jun 09, 2024

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L'ia NE MARCHE PLUS DEPUIS 2 SEMAINES, 

J'essaie tous les jours d'avoir un agent par chat et impossible. C'est le travail de certaines personne. J'ai réinitialiser photoshop et même mon ordi, l'ia ne veut rien sortir et dit toujours qu'il y a eu un problème

Bug Unresolved
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Desktop-macOS

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2 Comments
Community Expert ,
Jun 10, 2024 Jun 10, 2024

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@sarah37918918ozrp Most likely its something outside of the software.

Here some things you can try:

1. Check your firewall/router settings. Confirm Firefly and Photoshop are allowed access. Firmware updates could block these.

2. If on WiFi make sure you are connected via 5 ghz and not 2.4 ghz.

3. If on a laptop - try connecting to a different network.

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Adobe Employee ,
Jun 10, 2024 Jun 10, 2024

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Hi @sarah37918918ozrp 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thanks,

Cory - Photoshop Product Manager

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