（Generative Fill）Failure [Hong Kong]

[Jeffleez]

 

I am from Hong Kong and my adobe account is also a Hong Kong account, why can't I use Generative Fill, it keeps reporting errors and never works

[Hong Kong added to title by moderator for clarity]

[kevin stohlmeyer]

Hi @Jeffleez 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[egg30080266h50a]

No, it's not that the button is greyed out, but it will click to generate it and then a pop-up will report an error. I don't understand it.

[jane-e]

@Jeffleez 

Are @Jeffleez and @egg30080266h50a  one user with two IDs or two users?

Why can’t I access Generative Fill?

"Generative Fill is not available in China at this time."

I don't know if this is the issue for Hong Kong or not. If you have further questions, contact Adobe Customer Care by chat or Twitter:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane