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42

P: Beta 25 Save Issues

Community Beginner ,
Aug 21, 2023 Aug 21, 2023

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Hi ( sorry German ) , Photoshop Beta 25 NOT Save JPG, the Jpg comes Later and the saved Picture have no Picture Thumbnail !  Iam Roll Back to 24.7 and all works Fine, whats your Problem ???? Thanx and greets

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correct answers 1 Correct answer

Adobe Employee , Feb 05, 2024 Feb 05, 2024

This issue has been fixed.

 

Thanks,

Cory - Photoshop Product Manager

Status Fixed

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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HI @Minttu Lehtovaara could we do a screenshare and collect some information, we have not been able to repro this but hearing reports. I will send you a private message (envelope icon, top right of the forums next to your profile image).

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Hi @gregt42494190 thank you for reporting this. We have reports on this issue but cannot reproduce. 

 

It would help my team if we could gather more information from you. I can share steps here or would be great to hop on a quick screens share. 

 

Please check your direct messages (top right corner of forums, envelope icon near your profile image). 

 

Thank you! 

Caity

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New Here ,
Aug 28, 2023 Aug 28, 2023

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I am running into the same issue. I installed the latest version (25.0.0) in my Mac last Friday and now I am unable to save.

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Hello everyone!

We need your help to further investigate this issue and would like to collect more information. Please see these steps below if you are a MacOS, PS Beta user and not able to see a save dialog:

 

(If you would rather screenshare and get help to do this, please message or email me at cburke@adobe.com)

 

  1. Update to today's Adobe Photoshop (Beta) version: 
  • Update Adobe Photoshop (Beta) to the latest available version. 
  • Quit Adobe Photoshop (Beta) if it is launched. 

 

  1. Enable logging: 
  • Launch Finder or select a Finder window. 
  • Select menu item 'Go->Go to Folder...'. 
  • Paste the following in the 'Go to Folder' field: 

~/Library/Preferences/Adobe Photoshop (Beta) Settings 

  • Observe that the Finder window starts displaying the contents of Adobe Photoshop (Beta) Settings folder. 
  • Add (copy/paste, drag and drop) this txt file pslogSettings.txt in this folder. 

 

  1. Reproduce the issue: 
  • Launch Adobe Photoshop (Beta). If it was already launched, quit and re-launch. 
  • Perform the steps through which the original issue occurs. 

 

  1. Collect and send the log file(s): 
  • Select a Finder window and select menu item 'Go->Go to Folder...'. 
  • Copy the following location in the 'Go to Folder' field: 

~/Library/Logs/Adobe/Adobe Photoshop (Beta) 

  • The folder should now contain a log file (or multiple log files) starting with pslog_. For example: pslog_20230824_153946.log. 
  • Email log file(s) to Caity Burke: cburke@adobe.com 

 

  1. Cleanup: 
  • Delete these pslog_ files from the above location. 
  • Select a Finder window if not already selected. 
  • Select menu item 'Go->Go to Folder...'. 
  • Copy the following location in the 'Go to Folder' field: 

~/Library/Preferences/Adobe Photoshop (Beta) Settings 

  • Delete the file pslogSettings.txt file. 

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Adobe Employee ,
Aug 28, 2023 Aug 28, 2023

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Thank you @Felix Blanco for calling attention, could you see my pinned reply (top of thread) to help us investigate? Much appreciated!  

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New Here ,
Aug 28, 2023 Aug 28, 2023

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I will send you an email to screen share. I am hoping I can save the work I created.

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New Here ,
Aug 28, 2023 Aug 28, 2023

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I've been trying to export a file, I get the click response fro mthe UI, but no dialog boxes open up (as they should). I tried quick exporting as PNG, Save as, Save for web, but nada- nothing works.

I'm taking screenshots fro now, byt I can't even Save my file. WTF 
And yes, I'm on a verified paid plan.

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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This is the second time I encounter this issue. The first image was not as important as this one that took hours and hours to create. When I try to do the final "save" or "save as" or "save as a copy", it does not allow me to save it. No warning comes up, just the little colorful wheel and then nothing! I've tried to create a small image to see if the size made the difference and nothing! I even tried to close the image without saving it and using that SAVE warning before closing, but nothing. The only way I was able to proceed in the past was to close the image wihtout saving and restart the program. But with this image there is no way I can lose so many hours of work! I even thaught there is a "time limit" usage on Beta because it always happens after hours of using it and in the late evenings!!!  I tried to follow the tutorials published online but they all require losing the image and restarting the program or updating it (I always do updates anyways). I'm stuck and logically not prone to use Beta if the issue is not resolved.

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New Here ,
Aug 29, 2023 Aug 29, 2023

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on photoshop beta - cant save or export a file

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New Here ,
Aug 29, 2023 Aug 29, 2023

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Problemas para exportar jpg o png, selecciono la opción, se abre la ventana de previsualización y luego de hacer click en "exportar" no sucede nada.

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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save, save as and save a copy are not working

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Adobe Employee ,
Aug 29, 2023 Aug 29, 2023

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Hi community! Here's an update for you all on this issue and a workaround to resolve!

 

Current issue: On MacOS, in some rare cases Photoshop will update while it is open. When this happens, saving to the local file system or opening a file may fail. When choosing save or open, no file dialog is shown. However saving to the Creative Cloud is not affected.

If this happens, please do the following:
Save each of your open documents temporarily to Creative Cloud:
 
1. Change the default save location to cloud: Go to Settings > File Handling
 
select-file-handling.jpgexpand image
 
 
2. Change "Default File Location" to Creative Cloud
switch---cc.jpgexpand image

3. For each open document: Duplicate the document by selecting Image > Duplicate

4. For each open document: go to File > Save. This will save to Creative Cloud.

5. Once all documents are saved, relaunch Photoshop

6. You should now be able to do File > Save As

7. Be sure to change your settings back to saving files to your computer in Settings > File Handling:

switch---on-your-comp.jpgexpand image

Did this work for you? Let us know in the thread!

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Community Beginner ,
Aug 29, 2023 Aug 29, 2023

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Hi, I have had this happen several times where I might need to either restart Photoshop (Beta) or close the file and reopen in 2023 to export artboards for digital ads. Fil > Export > Export As... Window will open but clicking the export button does nothing. It does not respond at all. A restart of the app sometimes will resolve the issue. It's happened enough times that I feel it's important to bring up. 

 

MacBook Pro, Ventura 13.4.1, Apple M1 Max

 

I do not have a photo or video example and will follow up with one when it happens again. Please let me know if you have any questions.

 

Thank you!

 

P.s. I love Generative fill, well done on that. I'd be using this Beta version 100% of the time if I didn't need 2023 to come to my rescue from time to time 🙂 Also, the pinning of the floating tool bar for the selected tool resolved my biggest complaint with that feature, maybe I just found it or maybe it's a new add but just wanted to say thanks for that. 

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New Here ,
Aug 30, 2023 Aug 30, 2023

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I used the new AI, and, after finishing the picture, i tried to save it. Its been 10mn now and every single save features does nothing.

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Hi, 

I don´t seem to be able to save or export my Photoshop documents. 

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Post the latest update I am not able to quick export as PNG and / or save to computer

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Please see/follow this thread, which includes a workaround while we fix:

 

https://community.adobe.com/t5/photoshop-beta-bugs/p-beta-25-save-issues/idi-p/14024591/page/4#comme...

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New Here ,
Aug 30, 2023 Aug 30, 2023

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I was working on editing a receipt, but was unable to save the file before closing Photoshop Beta to re-start. 

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New Here ,
Aug 30, 2023 Aug 30, 2023

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It has happend a few times. I can't save anything in Photoshop Beta. I try to save, save as, export, any type of saving and it doesn't work. I end up taking a screenshot and losing a ton of work.

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Community Beginner ,
Aug 31, 2023 Aug 31, 2023

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Try to do:  • File---->Export---->Layers to Files •  so at least you can save each layer separately. Thas was the only saving option that Beta allowed me to do.  Then I forced "shut down" of the mac and when I turned it back on I had the full file saved as a "recovered file".

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New Here ,
Sep 01, 2023 Sep 01, 2023

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Cant't save the file after doing something

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Adobe Employee ,
Sep 01, 2023 Sep 01, 2023

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Sorry for the jump on that, this bug has been fixed and will be out soon but it is not in the current Ps beta release.

 

Status Started

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Community Beginner ,
Sep 01, 2023 Sep 01, 2023

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does not work for me.  This is the dumbest problem to have.  Can't use the features so why even hvae it released?

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Community Beginner ,
Sep 01, 2023 Sep 01, 2023

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so is there a fix for this?  I'm tired of losing all of my work after I've spent alot of time processing them.  someone said they opened regular photoshop and the files automatically opened over there, that doesn't work.

 

Why is this not saving my files?????

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