P: Beta update not opening

[Agathepict]

Hello there, 

i updated today for the 26,5 Beta (I had the previous one so far), and it doesn't open at all, 

i have only the welcome screen wich disappear without notice and then nothing more

i am on a Macstudio Mac OS 15.2 (24C101) / Apple M2 Max

last version was working well

regards

Agathe

[Deven15D5]

Same thing here. I get the error message and then it shuts down.

[Jann Lipka]

Beta crashes after splashscreen ( PS release version works, all previous Betas worked OK ) 
OSX 15.3.1 
Mac Studio M2 ULTRA 128 GB ram 
Longish crashreport 

ystem Integrity Protection: enabled

Crashed Thread: 0 Main Thread 26.5.0 20250226.m.2990 7c5d28a Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000488
Exception Codes: 0x0000000000000001, 0x0000000000000488

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [6327]

VM Region Info: 0x488 is not in any region. Bytes before following region: 4329634680
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 102110000-10a438000 [131.2M] r-x/r-x SM=COW /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2025

Thread 0 Crashed:: Main Thread 26.5.0 20250226.m.2990 7c5d28a Dispatch queue: com.apple.main-thread
0 Adobe Photoshop 2025 0x104560aa4 0x102110000 + 38079140
1 Adobe Photoshop 2025 0x104563540 0x102110000 + 38090048
2 Adobe Photoshop 2025 0x10528a048 0x102110000 + 51880008
3 Adobe Photoshop 2025 0x10516eca8 0x102110000 + 50719912
4 Adobe Photoshop 2025 0x10516f0a0 0x102110000 + 50720928
5 Adobe Photoshop 2025 0x104bd73c4 0x102110000 + 44856260
6 Adobe Photoshop 2025 0x104bd2b0c 0x102110000 + 44837644
7 Adobe Photoshop 2025 0x106e1d2a8 0x102110000 + 80794280
8 Adobe Photoshop 2025 0x106e20960 0x102110000 + 80808288
9 Adobe Photoshop 2025 0x106e20854 0x102110000 + 80808020
10 Adobe Photoshop 2025 0x106e1ff34 0x102110000 + 80805684
11 Adobe Photoshop 2025 0x104c567c8 0x102110000 + 45377480
12 Adobe Photoshop 2025 0x1077b34e0 0x102110000 + 90846432
13 Adobe Photoshop 2025 0x102114948 0x102110000 + 18760
14 dyld 0x18be88274 start + 2840

[Hunseder]

Same issue for me, prior worked fine, this one crashes every time. Rebooted with no change. Report below:

-------------------------------------
Translated Report (Full Report Below)
-------------------------------------

Process: Adobe Photoshop 2025 [61670]
Path: /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2025
Identifier: com.adobe.Photoshop
Version: 26.5.0 (26.5.0)
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2025-03-01 05:19:52.7423 -0700
OS Version: macOS 14.7.2 (23H311)
Report Version: 12
Bridge OS Version: 9.2 (22P2093)
Anonymous UUID: 396558EC-1980-1489-D803-A1B07E121CA0

Time Awake Since Boot: 42000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Main Thread 26.5.0 20250226.m.2990 7c5d28a Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000488
Exception Codes: 0x0000000000000001, 0x0000000000000488

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [61670]

VM Region Info: 0x488 is not in any region. Bytes before following region: 4563164024
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10ffc6000-118782000 [135.7M] r-x/r-x SM=COW /Applications/Adobe Photoshop (Beta)/Adobe Photoshop (Beta).app/Contents/MacOS/Adobe Photoshop 2025

[Miron34664090c77b]

same here. Previous versions worked well. Win 10

[Tom31581273srhn]

Same problem here.  I have rolled back my version to the last version before 26.5 and it works fine except for the nagging about the upgrade that is available.  I have reinstalled and updated about 3 times and have finally have gone back with the version before 26.5 so that I can work.  My machune is running Windows 11 and it is up to date.  version 24H2

[IInk]

Same here, 26.5 beta on Windows 11 crashes on launch at the "Sorting Font List..." step on the splash screen. Was working fine until the most recent update. Rebooting

[Russ25557520koyn]

Same deal. BETAcrashes during splashscreen while "Reading brushes".  WIN 11 

[oinha]

Same problem.

Affected version: PS Beta 26.5.0 20250226.m.2990 7c5d28a x64

Affected OS (at least): macOs Sonoma 14.6 (23G80)

[Phenix KM]

Same thing here. The previous version was working well. 26.5 doesn't open...

[oinha]

Btw, you can easily downgrade to previous version in Creative Cloud app until a new version is out.

[nikomedia]

Try to open PS while holding "Alt-Shift-Win" (on Windows) and allow deleting settings. Then it should start again.

[Agathepict]

Hello, 

Yes i downgraded to the previous version in order to be able to work 👍🏻

[Tom31581273srhn]

Does this do as it says and reset all the settings? Which settings does it reset? There are lots of settings in Photoshop.
I've been reticent to do that.

Tom

[O. Inha]

Evidently this problem is not OS-specific, as ppl with Win are also reporting it. However, adding that this problem does not occur for me on PS Beta 26.5 on WIN11, for me it happens only on macOs.

I don't know if the "factory reset" works, but it seems to reset everything. Rather wait for new update myself, since preferences are the reason I'm running previous Beta instead of Stable release in this case.

"...permanently deletes a subset of preferences files including settings from the preferences dialog, custom shortcuts, workspaces, and color settings."
https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences 

[CShubert]

Thanks everyone, have passed on to the team.

Thanks,

Cory - Photoshop Product Manager

[Tom31581273srhn]

The very last Windows update 21:30 or so MST fixed the problem.

Get Outlook for iOS<>

[O. Inha]

Problem solved in macOS after downgrading to 26.4 and reinstalling (now a newer build of) 26.5:

26.5.0 20250226.m.2990 7c5d28a x64 <- quit after splash screen
26.5.0 20250303.m.2996 c83a6f2 x64 <- starts normally

Though I did also update macOS from Sonoma to Sequoia 15.3.1 – don't know if that had any effect, but I find it more likely the newer PS Beta build fixed the problem.

[CShubert]

Thank you all for letting us know this has been resolved for you.

Thanks,

Cory - Photoshop Product Manager

[Jann Lipka]

The newest build opens correctly even om my OSX 15.3 .1 Mac Studio  - thanks 
somewhat confusing ( made me to waith with uppdate ) 
that the newest improved build have the same name in cloud app as the old / erratic.
( nothing indicating that this is a new build - I woulöd expect something like 26.5.1 at least in the name )