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P: Exported images have different color from the first and second exported file

Community Beginner ,
Mar 15, 2024 Mar 15, 2024

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When exporting a file the first Export creates a file that does not have accurate colors. If I re-export that same file immediately after checking the first, the second file created has accurate colors. This has been a consistent bug exporting as JPG but I did experience this with PNG previously. I am on ChromeOS using Chrome browser. The file I am using in Photoshop online is a TIFF file that was created on the desktop version, and I did not have this issue with that file on a Windows desktop. I have not tried to recreate this issue with a different file.

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correct answers 1 Pinned Reply

Adobe Employee , Apr 04, 2024 Apr 04, 2024

Hi, the team is looking into this issue.

 

Thanks,

Cory - Photoshop Product Manager

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi @THEJohnnyRocket what color space did you create and save the original file on desktop with?

 

Thanks,

Cory - Photoshop Product Manager

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi @THEJohnnyRocket. Thanks for reaching out. Any chance you are able to share the Tiff file with me that you were using so I could run some tests with it. I completely understand if you can't though. Also what version of ChromeOS are you using? Thanks so much in advance. 

 

Rocky - Photoshop Software Quality Engineer

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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@CoryShubert The original file created on desktop PS is in Adobe RGB (1998).

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Community Beginner ,
Mar 21, 2024 Mar 21, 2024

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@rockymontezcarr I won't be able to share the image in the community forum but if there is a way to move this to a support ticket or similar I could provide a file there. 

 

This has been an issue for me through a few ChromeOS updates, but I'm currently on 122.0.6261.1118.

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Adobe Employee ,
Mar 21, 2024 Mar 21, 2024

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@THEJohnnyRocket feel free to email or send a link to download to shubert@adobe.com and I can get it to the team.

 

Thanks,

Cory - Photoshop Product Manager

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Community Beginner ,
Mar 22, 2024 Mar 22, 2024

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A team member is experiencing the same issue with this file, specifically exporting as PNG. The color is incorrect in the same way, but exporting a second, third, or more times does not change the color. Only "double saving" a JPG will correct this.

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Adobe Employee ,
Apr 04, 2024 Apr 04, 2024

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Hi, the team is looking into this issue.

 

Thanks,

Cory - Photoshop Product Manager

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