P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[geraldjoehri]

Yes I did, but I can't figure out where to type in my age. I mean, Adobe got my credit card and I'm from switzerland, so it should be clear that I'm 18+.

[Kevin30021229ht5c]

I got the same problem, I tried everything in this post but its still gray out, please help. 

[slck]

[MeredithStotzner]

Did you click in the grayed-out button?
An error should appear if there's an issue, such as non-RGB: 

[MeredithStotzner]

Hello,
1. An active selection is required. (Make a selection with any selection tool)>
2. Is your image RGB-8 or RGB-16?
3. If you click in the dimmed button, does any error appear? 

[MeredithStotzner]

Click in the greyed out Generative Fill button. Hopefully an informative message will appear.
Somethng big and obvious at the top of the screen that looks like this (but perhaps a different message):

Thank you.

[CShubert]

For those still having issues:

1. An active selection is required. (Make a selection with any selection tool)>
2. Is your image RGB-8 or RGB-16?
3. If you click in the dimmed button, does any error appear? 

Have you clicked in the grayed-out button?
An error should appear if there's an issue, such as non-RGB: 

[Joshua27072090eamh]

cant find where to add age on that link

[Joshua27072090eamh]

i am not seeing a prompt with answers like that - that would be very helpful

here is what i am seeing

[slck]

Yes, I did. And image is RGB 8 Bit 

[CShubert]

@slck please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please.

[geraldjoehri]

"1. An active selection is required. (Make a selection with any selection tool)>"

Yes!

"2. Is your image RGB-8 or RGB-16?"

Jep, 8 Bit RGB

"3. If you click in the dimmed button, does any error appear? "
Not at all.

"Have you clicked in the grayed-out button?"
Of course!

"An error should appear if there's an issue, such as non-RGB: "
NOTHING happens... simply nothing.

[slck]

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

[geraldjoehri]

 

Everything should be fine.

[CShubert]

@geraldjoehri please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please.  The team just needs the 1st line to make sure you have the build you should.

One other thing to try is to turn off VPN if you have it activated.

[geraldjoehri]

@CShubert 

"please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please."

Like I wrote in my first post: Version is 24.6.0 20230520.m.2181 4e0245f - no new updates available yet. Just ran the update cheker 👍🏻

"One other thing to try is to turn off VPN if you have it activated."

No VPN installed.

[CShubert]

@Joshua27072090eamh please share your sysinfo: Help > System Info and verify that on the first line you see: 24.6.0 20230520.m.2181 Ensure you are on the latest by refreshing the updater, please.

[John W.5C5F]

I am having the same issue. Here is a copy of the first line:

The operating system is Mac OS 12.6.0

I have installed and uninstalled multiple times using the CCD but still doesn't work. I installed the beta several weeks ago and used the Remove tool without any issues.

[MeredithStotzner]

Slcuk Yilmaz is getting a tooltip that unexpectedly says "Generative Fill is currently unavailable." 

[gergelyborz]

Have the same problem on 24.6.0 20230520.m.2181 4e0245f x64 (MacBook Pro 16" i9)

[Joshua27072090eamh]

yes

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f arm64

[torremitsu]

Same problem using Windows 11

[torremitsu]

No error appears when i click the greyed out button. Tooltip says "generative fill is currently not available"

Adobe Photoshop Version: 24.6.0 20230520.m.2181 4e0245f x64

[gergelyborz]

Exactly the same issue here. Button is there but greyed out, hover tooltip says: "Generative Fill is currently not available", clicking on button does not do anything.

Version: 24.6.0 20230520.m.2181 4e0245f x64 on an i9 MacBook Pro 16" with Radeon Pro 5500M.

I'm from Europe like some other posters here, that might be related. Also have no idea where to set my birth year or confirm my age, since there is no such option under my account.

[Daniel30023869smlb]

as you can see its visible but cant select it