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29

P: Generative Fill Not Working on PS Beta (Program Error)

Community Beginner ,
May 28, 2023 May 28, 2023

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Yesterday I clean installed Win 11 again and wanted to try out the new feature, so I installed the beta and here is what happened:

After finished installation I opened it up and loaded a generic grass land image to try the simplest prompt, "Bird", so I found it wasn't working, but all the other tools seems fine.

Also, the Remove Tool isn't working too.


I downloaded the PS Diagnostic Plugin and here is what it gave me:

 

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.6.0 20230524.m.2185 0e7139d - x86
0	address: 0x00007FF6850950F1	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1	address: 0x00007FF6835CB6B6	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2	address: 0x00007FF6835CAA49	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3	address: 0x00007FF6835CCD73	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4	address: 0x00007FF681BF190E	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
5	address: 0x00007FF6835CCE59	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6	address: 0x00007FF6835CB8F0	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7	address: 0x00007FF6831BD914	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8	address: 0x00007FF6831BCC13	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9	address: 0x00007FF6831C611E	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10	address: 0x00007FF6831CE238	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11	address: 0x00007FF6831C69AA	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
12	address: 0x00007FF682562277	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
13	address: 0x00007FF6831C2A34	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
14	address: 0x00007FF680E31FF0	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: xmlCleanupThreads:-1 in n.a.
15	address: 0x00007FF681A16885	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
16	address: 0x00007FF681A0FA78	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
17	address: 0x00007FF81065236A	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlHashUnicodeString:-1 in n.a.
18	address: 0x00007FF810625976	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlClearThreadWorkOnBehalfTicket:-1 in n.a.
19	address: 0x00007FF80F3826AD	base: 0x00007FF80F370000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
20	address: 0x00007FF81064A9F8	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

 



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correct answers 2 Correct answers

Adobe Employee , Jul 10, 2023 Jul 10, 2023

@Colin30252556sbn2 we also notice you are on an edu account and it is possible that your IT admin is blocking updates as they have the ability...

 

https://community.adobe.com/t5/enterprise-teams-discussions/photoshop-beta-not-available-in-creative-cloud-desktop-application/td-p/13834355

 

Also, you could try Select Subject cloud, to test another cloud-based feature. The Object Selection Tool has a Select Subject button on the tool options bar, and drop-down menu next to it to choose "cloud" bef

...

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Adobe Employee , Jun 14, 2023 Jun 14, 2023

Please update to the newest build posted today (Version: 24.7 m.2205) and let us know if you still encounter the program error. 

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93 Comments
New Here ,
May 23, 2023 May 23, 2023

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Hallo,

 

ich habe mir die aktulle Beta installiert und wollte die generative Füllung testen, bekomme aber immer die Meldung 

das sie nicht verfügbar ist. Kann wer helfen?

 

VG

Stefan

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New Here ,
May 24, 2023 May 24, 2023

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Hallo, genau dasselbe Problem hab ich auch.  Bräuchte auch Hilfe

 

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Community Expert ,
May 24, 2023 May 24, 2023

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Why is the Generative Fill button greyed out?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

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New Here ,
May 24, 2023 May 24, 2023

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The generative fill does not work properly and shows the message 'could not complete your request because of a program error'.

I am using pc and have installed the latest version of Photoshop Beta.

But it works fine on the Mac.Untitled-1.jpg

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New Here ,
May 25, 2023 May 25, 2023

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When I try to use Generative Fill it creates an error "Could not complete your request..."

2631945409bg_0-1685014939451.png

 


I rebooted PC, and reinstalled the beta, didn't help
I used the plugin Adobe provides. Here's the error code:
Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.6.0 20230520.m.2181 4e0245f - x86
0 address: 0x00007FF69E7DE101 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF69CD65026 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF69CD643B9 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF69CD666E3 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF69B3901EE base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
5 address: 0x00007FF69CD667C9 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF69CD65260 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF69C957074 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF69C956373 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF69C95F87E base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF69C967998 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF69C96010A base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
12 address: 0x00007FF69BD00737 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
13 address: 0x00007FF69C95C194 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
14 address: 0x00007FF69A5D0910 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
15 address: 0x00007FF69B1B5155 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
16 address: 0x00007FF69B1AE348 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
17 address: 0x00007FFA57792260 base: 0x00007FFA57730000 module name: 'ntdll.dll' symbol: TpAllocPool:-1 in n.a.
18 address: 0x00007FFA577831AA base: 0x00007FFA57730000 module name: 'ntdll.dll' symbol: TpReleaseCleanupGroupMembers:-1 in n.a.
19 address: 0x00007FFA55E27614 base: 0x00007FFA55E10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFA577826A1 base: 0x00007FFA57730000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

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New Here ,
May 25, 2023 May 25, 2023

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Hallo,
thanks for your answer, but there is no posibility to enter the Date of Birth at the Adobe acount. 
No request und no field.

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Community Expert ,
May 25, 2023 May 25, 2023

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@Andre30041072suqm did you log into Behance with your Adobe ID?

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New Here ,
May 25, 2023 May 25, 2023

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No, i don't use Behance.

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New Here ,
May 25, 2023 May 25, 2023

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Ok, i checked in Behance, there ist the "Date of Birth" request und now the Generitiv Fill is possible in PH Beta.
thank you

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Community Beginner ,
May 25, 2023 May 25, 2023

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The generative fill does not work properly and shows the message 'could not complete your request because of a program error'.I haave photoshop beta last version,  what can i do?

Windows 10 64 bits

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New Here ,
May 25, 2023 May 25, 2023

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lee30031713m91e_1-1685083726034.png

I am from Hong Kong and my adobe account is also a Hong Kong account, why can't I use Generative Fill, it keeps reporting errors and never works

 

 

[Hong Kong added to title by moderator for clarity]

 

 

 

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Community Expert ,
May 26, 2023 May 26, 2023

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Hi @Jeffleez 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

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Adobe Employee ,
May 26, 2023 May 26, 2023

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Hi @EGOmon,

 

Sorry about the Program error while using Generative Fill, curious if this started working for you successfully?

Have you tried installing the new build that was released today? (might need to Check for Updates in the Updates section of Creative Cloud desktop before you see it)

 

Can you send over the text from Photoshop beta's Help > System Info dialog?

 

Regards,

PG

 

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New Here ,
May 26, 2023 May 26, 2023

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No, it's not that the button is greyed out, but it will click to generate it and then a pop-up will report an error. I don't understand it.

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Community Expert ,
May 26, 2023 May 26, 2023

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@Jeffleez 

 

Are @Jeffleez and @egg30080266h50a  one user with two IDs or two users?

 

janee_0-1685143265844.png

 

Why can’t I access Generative Fill?

"Generative Fill is not available in China at this time."

 

I don't know if this is the issue for Hong Kong or not. If you have further questions, contact Adobe Customer Care by chat or Twitter:


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

 

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New Here ,
May 28, 2023 May 28, 2023

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Hi. I want to experience Genrative fill tool.

 

But, when I use this tool This error came out all the time.

 

How can I fix this error? Or Is anyone have same issue?

 

error.png

 

I'm sorry for my bad english. Thank you.

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New Here ,
May 28, 2023 May 28, 2023

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Me too, I've been trying all afternoon!!!

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New Here ,
May 28, 2023 May 28, 2023

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当我使用生成式图层的时候,显示无法完成请求,因为程序错误。

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New Here ,
May 30, 2023 May 30, 2023

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Hello,Help me a domestic friend consult!

is the beta version of Ai only available in the US, but not in Asia? It is via the latest version of Cloud, 24.6, and I don't know why it keeps showing errors!

Currently, whenever she uses padding, she gets an error!

 

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New Here ,
May 31, 2023 May 31, 2023

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generate fill does not work
"could not complete your request because of a program error"

 

help~!!

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Community Expert ,
May 31, 2023 May 31, 2023

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New Here ,
May 31, 2023 May 31, 2023

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Hi, I faced this issue this morning and thought I would share my solution:

Step 1. Uninstall both Photoshop and Photoshop Beta (select Remove Preferences)
Step 2. Reinstall Photoshop 
Step 3 Reinstall Photoshop (Beta)

Hope this helps.

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New Here ,
May 31, 2023 May 31, 2023

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我的也这样提示,啥原因啊,你解决了嘛兄弟?

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Community Expert ,
May 31, 2023 May 31, 2023

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Screenshot 2023-05-31 at 7.35.34 AM.png

Hi @xusheng30126648sog0 @Rey0515 go to Preferences/Image Processing and change the settings to More Stable and restart PS. Any improvement?

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Adobe Employee ,
May 31, 2023 May 31, 2023

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How do you mean using Padding @z30176440jb68 ? 

Just to clarify, are you working with Photoshop beta?

 

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