P: Generative Fill Not Working on PS Beta (Program Error)

Report · May 28, 2023

Yesterday I clean installed Win 11 again and wanted to try out the new feature, so I installed the beta and here is what happened:

After finished installation I opened it up and loaded a generic grass land image to try the simplest prompt, "Bird", so I found it wasn't working, but all the other tools seems fine.

Also, the Remove Tool isn't working too.

I downloaded the PS Diagnostic Plugin and here is what it gave me:

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.6.0 20230524.m.2185 0e7139d - x86
0	address: 0x00007FF6850950F1	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1	address: 0x00007FF6835CB6B6	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2	address: 0x00007FF6835CAA49	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3	address: 0x00007FF6835CCD73	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4	address: 0x00007FF681BF190E	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
5	address: 0x00007FF6835CCE59	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6	address: 0x00007FF6835CB8F0	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7	address: 0x00007FF6831BD914	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8	address: 0x00007FF6831BCC13	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9	address: 0x00007FF6831C611E	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10	address: 0x00007FF6831CE238	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11	address: 0x00007FF6831C69AA	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
12	address: 0x00007FF682562277	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: xmlCheckHTTPInput:-1 in n.a.
13	address: 0x00007FF6831C2A34	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
14	address: 0x00007FF680E31FF0	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: xmlCleanupThreads:-1 in n.a.
15	address: 0x00007FF681A16885	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
16	address: 0x00007FF681A0FA78	base: 0x00007FF680940000	module name: 'Photoshop.exe'	 symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
17	address: 0x00007FF81065236A	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlHashUnicodeString:-1 in n.a.
18	address: 0x00007FF810625976	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlClearThreadWorkOnBehalfTicket:-1 in n.a.
19	address: 0x00007FF80F3826AD	base: 0x00007FF80F370000	module name: 'KERNEL32.DLL'	 symbol: BaseThreadInitThunk:-1 in n.a.
20	address: 0x00007FF81064A9F8	base: 0x00007FF8105F0000	module name: 'ntdll.dll'	 symbol: RtlUserThreadStart:-1 in n.a.

Report · May 23, 2023

Hallo,

ich habe mir die aktulle Beta installiert und wollte die generative Füllung testen, bekomme aber immer die Meldung

das sie nicht verfügbar ist. Kann wer helfen?

VG

Stefan

Report · May 24, 2023

Hallo, genau dasselbe Problem hab ich auch. Bräuchte auch Hilfe

Report · May 24, 2023

Why is the Generative Fill button greyed out?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Report · May 24, 2023

The generative fill does not work properly and shows the message 'could not complete your request because of a program error'.

I am using pc and have installed the latest version of Photoshop Beta.

But it works fine on the Mac.

Report · May 25, 2023

When I try to use Generative Fill it creates an error "Could not complete your request..."

I rebooted PC, and reinstalled the beta, didn't help
I used the plugin Adobe provides. Here's the error code:
Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 24.6.0 20230520.m.2181 4e0245f - x86
0 address: 0x00007FF69E7DE101 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.
1 address: 0x00007FF69CD65026 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
2 address: 0x00007FF69CD643B9 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
3 address: 0x00007FF69CD666E3 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
4 address: 0x00007FF69B3901EE base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
5 address: 0x00007FF69CD667C9 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
6 address: 0x00007FF69CD65260 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
7 address: 0x00007FF69C957074 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
8 address: 0x00007FF69C956373 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
9 address: 0x00007FF69C95F87E base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
10 address: 0x00007FF69C967998 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
11 address: 0x00007FF69C96010A base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
12 address: 0x00007FF69BD00737 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.
13 address: 0x00007FF69C95C194 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??9AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.
14 address: 0x00007FF69A5D0910 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: xmlCleanupThreads:-1 in n.a.
15 address: 0x00007FF69B1B5155 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
16 address: 0x00007FF69B1AE348 base: 0x00007FF69A0E0000 module name: 'Photoshop.exe' symbol: ??1Texture1D@OGL@AIF@@UEAA@XZ:-1 in n.a.
17 address: 0x00007FFA57792260 base: 0x00007FFA57730000 module name: 'ntdll.dll' symbol: TpAllocPool:-1 in n.a.
18 address: 0x00007FFA577831AA base: 0x00007FFA57730000 module name: 'ntdll.dll' symbol: TpReleaseCleanupGroupMembers:-1 in n.a.
19 address: 0x00007FFA55E27614 base: 0x00007FFA55E10000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FFA577826A1 base: 0x00007FFA57730000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

Report · May 25, 2023

Hallo,
thanks for your answer, but there is no posibility to enter the Date of Birth at the Adobe acount.
No request und no field.

Report · May 25, 2023

@Andre30041072suqm did you log into Behance with your Adobe ID?

Report · May 25, 2023

No, i don't use Behance.

Report · May 25, 2023

Ok, i checked in Behance, there ist the "Date of Birth" request und now the Generitiv Fill is possible in PH Beta.
thank you

Report · May 25, 2023

The generative fill does not work properly and shows the message 'could not complete your request because of a program error'.I haave photoshop beta last version, what can i do?

Windows 10 64 bits

Report · May 25, 2023

I am from Hong Kong and my adobe account is also a Hong Kong account, why can't I use Generative Fill, it keeps reporting errors and never works

[Hong Kong added to title by moderator for clarity]

Report · May 26, 2023

Hi @Jeffleez

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

Report · May 26, 2023

Hi @EGOmon,

Sorry about the Program error while using Generative Fill, curious if this started working for you successfully?

Have you tried installing the new build that was released today? (might need to Check for Updates in the Updates section of Creative Cloud desktop before you see it)

Can you send over the text from Photoshop beta's Help > System Info dialog?

Regards,

PG

Report · May 26, 2023

No, it's not that the button is greyed out, but it will click to generate it and then a pop-up will report an error. I don't understand it.

Report · May 26, 2023

@Jeffleez

Are @Jeffleez and @egg30080266h50a one user with two IDs or two users?

Why can’t I access Generative Fill?

"Generative Fill is not available in China at this time."

I don't know if this is the issue for Hong Kong or not. If you have further questions, contact Adobe Customer Care by chat or Twitter:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can send a tweet to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

~ Jane

Report · May 28, 2023

Hi. I want to experience Genrative fill tool.

But, when I use this tool This error came out all the time.

How can I fix this error? Or Is anyone have same issue?

I'm sorry for my bad english. Thank you.

Report · May 28, 2023

Me too, I've been trying all afternoon!!!

Report · May 28, 2023

当我使用生成式图层的时候，显示无法完成请求，因为程序错误。

Report · May 30, 2023

Hello,Help me a domestic friend consult!

is the beta version of Ai only available in the US, but not in Asia? It is via the latest version of Cloud, 24.6, and I don't know why it keeps showing errors!

Currently, whenever she uses padding, she gets an error!

Report · May 31, 2023

generate fill does not work
"could not complete your request because of a program error"

help~!!

Report · May 31, 2023

How do I write a bug report? - Adobe Support Community - 13361863

Report · May 31, 2023

Hi, I faced this issue this morning and thought I would share my solution:

Step 1. Uninstall both Photoshop and Photoshop Beta (select Remove Preferences)
Step 2. Reinstall Photoshop
Step 3 Reinstall Photoshop (Beta)

Hope this helps.

Report · May 31, 2023

我的也这样提示，啥原因啊，你解决了嘛兄弟？

Report · May 31, 2023

Hi @xusheng30126648sog0 @Rey0515 go to Preferences/Image Processing and change the settings to More Stable and restart PS. Any improvement?

Report · May 31, 2023

How do you mean using Padding @z30176440jb68 ?

Just to clarify, are you working with Photoshop beta?

Adobe Community

P: Generative Fill Not Working on PS Beta (Program Error)

2 Correct answers

Why can’t I access Generative Fill?