P: Photoshop beta 25 critical error

[AKaPhoto]

1. Photoshop (beta) 25.0

2. Windows 11 x64

3. After update to 25.0 version a message appears about a critical error when starting the application and it closes

[Bikens]

The same problem with Windows 11. After update Photoshop Beta to last version. 

[Оксана317663222cpn]

The problem of launching the application after upgrading to version 25.0. I tried to roll back to the previous version 24.7, the application opens, but the generative fill does not work. Then I upgraded to version 25.0 and the application does not open

[Konica29063210hrwo]

Same thing !

[Hjorthmedh]

The same thing happened to me. I was sitting editing photos and did the update, so used Time Machine to restore the previous verision. The old Beta version runs, but curiously the Creative Cloud app now thinks I run the updated version. So it seems that it does not look at what is installed, but rather have some internal book keeping.

[Hjorthmedh]

This is the error message in English that I get: "An unrecoverable problem has occurred photoshop"

[Resul317664865o6o]

I installed the previous version, but this time I got the error "you must have the latest version installed to use the AI".

[Vladimir31766861d38d]

after 2023.08.19 update, when launching photoshop betta, the message appears: "an unrecoverable error has occurred. Photoshop will exit"
Before this update was and everything worked fine after.

[seven cats]

sinds yesterday and this day same problem in the dutch version

[Hjorthmedh]

Do you have a backup you can restore from? I used a backup from an hour earlier, and that worked.

[Resul317664865o6o]

I went into Creativ Cloud and pressed the 3 dots next to Photoshop (Beta). Then I selected Other versions and installed version 24.7.

[yuval.ofir1]

yes i have the same problem too. didn't find a solution yet.. anyone?

[Furniture317671808z4o]

I have the same problem.

[carlo2783368176cv]

OPS! did the first Photoshop Beta update to 25.0 as requested......,downloaded the update,everything ok? No ! it doesn't open anymore! restarted the Mac, but still the same problem, something went wrong! How can I fix it without making too much trouble? Thank you 10000000

[Evgeniy31427179bpgw]

exactly the same error after update. Seems like we need to wait until a new update. Non beta PS works just fine

[Resul317664865o6o]

Upvote the post and get it to the top.

[Ruslan3176641519wc]

Hello developers and community!

I have an issue - I can't launch the new beta version of Photoshop (25.0).

I had to update the Photoshop beta version from 24.7 to 25.0 due to the deactivation of AI functions in the old version. I updated the version using Creative Cloud.

When I launch the application (whether through Creative Cloud, the Start menu, or with administrator rights), I get a loading screen (nothing happens on it) and an error message "An unrecoverable error has occurred. Photoshop will exit." - consequently, the application doesn't start.

What I've done:

1. Deleted the beta version through Creative Cloud and reinstalled it - same problem.
2. Uninstalled the beta version without saving data and reinstalled it again - same problem.
3. Updated graphics card drivers to the latest version (GeForce Studio Version 08/08/2023) - same problem.
4. Deleted all contents from the folder C:\Users<user_name>\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings and tried to launch again - same problem.
5. Rolled back to version 24.7 and it works perfectly (but AI features are disabled 😞 ).

Please help with resolving this issue.

Environment:

• Win 10
• GPU - GTX 1060
• Hands are intact (though I'm not so sure now 😄 )
  
  

P.S.: I can't download logs through the application (since it doesn't start) - I found another solution, maybe it will help - I took the file from here C:\Users\found\AppData\Roaming\Adobe\Adobe Photoshop (Beta)\Adobe Photoshop (Beta) Settings

sniffer-out.txt: 

Number of Launches: 0
stdout:
[0 ms]
  Launch GPUSnifferThread

[0 ms]
  Start RunAllAPIs

[0 ms]
  "C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe" -baseTimeMS=682663 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 x64

[46 ms]
  Start GetSnifferResult

[1454 ms]
  Start sniffer 2023-08-19 14:09:13
  # Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 x64
  C:\Program Files\Adobe\Adobe Photoshop (Beta)\sniffer.exe -baseTimeMS=682663 -comment=Photoshop Version: Adobe Photoshop 25.0.0 20230817.m.2290 15dfc21 x64
  
  {107 ms}
  Start platform native
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce GTX 1060 index=0)
    
    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce GTX 1060
      Preferred:                    TRUE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                6,043 MB
      VRAM:                              6,043 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,528 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  NVIDIA
      Driver date:                  2023-08-04  000000.000000-000
      Driver age:                   0 months
      Driver version:               31.0.15.3699
      Supports UMA:                 UNSUPPORTED
      D3D-ID:                       7200
    
    Device 1
      Name:                         Intel(R) HD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               UNKNOWN
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                8,656 MB
      VRAM:                                128 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,528 MB
      API version:                  12.0 (12.0)
      Device version:               12.0 (12.0)
      Vendor name:                  INTEL
      Driver date:                  2022-07-19  000000.000000-000
      Driver age:                   13 months
      Driver version:               31.0.101.2111
      Supports UMA:                 SUPPORTED
      D3D-ID:                       22811
  End platform native
  {355 ms}
  
  {355 ms}
  Start platform OpenGL
    # displays:                   1
    Display 0
      Display:                      \\.\DISPLAY1
      Main:                         TRUE
      Built in:                     FALSE
      Stereo:                       FALSE
      Bounds:                       (0, 0) -> (1,920, 1,080)
      Dimensions:                   (1,920 1,080)
      Physical size:                (0 0)
      Pixel size:                   (0 0)
      Dynamic range:                (0 1)
      Potential dynamic range:      (0 1)
      Reference dynamic range:      (0 0)
      Attached Device:              (DeviceID name=NVIDIA GeForce GTX 1060/PCIe/SSE2 index=0)
    
    # devices:                    1
    Device 0
      Name:                         NVIDIA GeForce GTX 1060/PCIe/SSE2
      Preferred:                    TRUE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          1
        \\.\DISPLAY1
      GPU accessible RAM:                6,336 MB
      VRAM:                              6,336 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                 8,528 MB
      API version:                  2.1 (2.1.2 NVIDIA 536.99)
      Device version:               2.1 (2.1.2 NVIDIA 536.99)
      Vendor name:                  NVIDIA
      Driver date:                  2023-08-04  000000.000000-000
      Driver age:                   0 months
      Driver version:               31.0.15.3699
      GLSL version:                 1.20 (1.20 NVIDIA via Cg compiler)
  End platform OpenGL
  {427 ms}
  
  {427 ms}
  Start platform OpenCL
    # displays:                   0
    
    # devices:                    2
    Device 0
      Name:                         NVIDIA GeForce GTX 1060
      Preferred:                    TRUE
      Power Envelope:               DISCRETE
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                6,442 MB
      VRAM:                              6,442 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 CUDA)
      Device version:               3.0 (OpenCL 3.0 CUDA)
      Vendor name:                  NVIDIA
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    148 GB / s
      Compute score:                1,512.57
      Device name string:           NVIDIA GeForce GTX 1060
      Device vendor string:         NVIDIA Corporation
      Platform name string:         NVIDIA CUDA 
      Platform vendor string:       NVIDIA Corporation
    
    Device 1
      Name:                         Intel(R) HD Graphics 630
      Preferred:                    FALSE
      Power Envelope:               INTEGRATED
      Attachment:                   UNKNOWN
      # attached displays:          0
      GPU accessible RAM:                6,823 MB
      VRAM:                              6,823 MB
      Dedicated System RAM:                  0 MB
      Shared System RAM:                     0 MB
      API version:                  3.0 (OpenCL 3.0 )
      Device version:               3.0 (OpenCL 3.0 NEO )
      Vendor name:                  INTEL
      Driver date:                  UNKNOWN
      Driver age:                   UNKNOWN
      Driver version:               UNKNOWN
      Bandwidth:                    20 GB / s
      Compute score:                184.734
      Device name string:           Intel(R) HD Graphics 630
      Device vendor string:         Intel(R) Corporation
      Platform name string:         Intel(R) OpenCL HD Graphics
      Platform vendor string:       Intel(R) Corporation
  End platform OpenCL
  {1360 ms}
  
  Exit code kExitNormal
  End sniffer 2023-08-19 14:09:15
[kStatusNormal, kExitNormal]

[1454 ms]
  Finish RunAllAPIs

stderr:

[Web31097664z3of]

Can you please tell me when the bug of version 25.0 in Photoshop beta will be fixed?

[Ольга317671658w3e]

After installing the update from 08.19.2023, the program doesn't open at all. It says: an unrecoverable problem occurred, the program will be closed.

[jane-e]

@Vladimir31766861d38d 

I've moved your post from Photoshop Developers to Photoshop Beta for you.

Jane

[jane-e]

@Resul317664865o6o 

I've moved your post from Photoshop to Photoshop Beta.

Jane

[Erlan31767530uzma]

Same problem

[herbertf45835067]

When I install the latest version (25.0) of Photoshop (Beta) I get the message "An irreparable problem has occurred. Now Photoshop will be exited." I get an error. I can't enter the application. Can you help?

[Resul317664865o6o]

@jane-e 
Oh, thanks.

[günterhofmann]

Same with Windows 11

[hüseyin31758864v686]

Eski sürüme geçtiğimde program açılıyor fakat üretken dolguyu kullanamıyorum , üretken dolguyu kullanmak için son süreme geçin hatası veriyor ve son sürümü yüklediğimde "Onarılamaz bir sorun oluştu.Şimdi Photoshop'tan çıkılacak." hatası alıyorum . Sen eski sürümü yüklediğinde üretken dolguyu kullanabiliyor musun ?