P: Unknown error in Ps Web

[Kayson23791257osrz]

it keeps giving me an unknown error. if I click ignore it will not let me do anything and if I click reload it will let me do things but I lose half my progress that hasn't been saved yet.

[default29035029wvy036]

erro

[default290369189o5n5n]

everytime im using this app it says "AN ERROR HAS OCCURED" and if i ignore it my entire computer freezes, if i press reload everything i just added to my project IS GONE. ALL GONE!!! FIX YOUR APP!!!

[idansh]

popup error with no exact description when I open psdc file online

[hfhwhatcom]

error

[default29053783bhnt06]

For weeks now "Unknown Error" has popped up on my screen and i'm unable to work on my stuff.

[Dylan25989617xz1h]

a lot of the time when i just simply switch tabs it will give me some error where it says ignore report or refresh.

[Pete.Green]

Hi @hfhwhatcom ,

Can you provide more details on what the error you're seeing is?

When do you get it?

What does the error say?

Which browser are you working on?

How much RAM is in your system?

[Pete.Green]

Hi @default290369189o5n5n ,

Sorry about the frustrating error you're seeing. 

Is this the Unknown error? Or do you get any specifics about the error you can help us with?

The Entire computer freezing might mean something at a hardware level might be occuring. 

Do any other apps freeze like this for you?

If you start a new document and save it, does it save successfully to your cloud account?

[default29125769qh7xoe]

Starting from scratch, click on New File and get Unknown Error. Can't be simpler.

[default29132258sstttu]

cant edit due to random error

[Laercio sotero5C72]

Não consigo editar o arquivo, pois está apresentando erro

[default29161806yl8vi5]

It keeps saying "error" and reloading my page.

[lmozart]

Cannot load PS file in the cloud. Sorry there is unknown error. You can either ignore it or reload it. The file was saved on Photoshop iPad and also saved on Photoshop Mac, I tried to open it on web to do file versioning control. Cannot even load the image it said Maximum file size {MaxFileSize}MB what a sloppy programming!

[CoryShubert]

Hi @lmozart sorry you are having this issue.

What browser and version were you trying to open the .psd file with, did you try another supported browser?

Let's make sure your computer specs meet Ps web requirements:

https://helpx.adobe.com/photoshop/system-requirements-web.html

[default29352907dfkqw1]

theirs a popup that says ignore or re load and if you click ignore it ends up freezing after a few minutes

[Little Duck6]

I could not change the font. Error message " Could not save as "Untitled -1.psd" because of a program error" 

with options to click on OK or Learn how to fix. This came up when trying to add more letters in text. So I then tried to save my work but had no luck. I tried the troubleshooting option in the Learn How to fix.

[default30258505qjc851]

Photoshop beta web unexcepted error

[dogsRpeople2]

[dogsRpeople2]

@CoryShubert seems to be fixed, apologies for not answering sooner, regards

[CoryShubert]

Hi @default30258505qjc851 are you still seeing this issue?

• Have you checked if you’re in incognito? Ps Web does not run in incognito.
• Have you toggled this Chrome settings switch?
  chrome://settings/cookies -
  Set "Clear cookies and site-data when you close all windows to the ON position. 
  Open Ps Web,
  Create a new file.
• Have you tried in Microsoft Edge?
• Have you checked the requirements to make sure you computer is up to date?
• https://helpx.adobe.com/photoshop/system-requirements-web.html