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it keeps giving me an unknown error. if I click ignore it will not let me do anything and if I click reload it will let me do things but I lose half my progress that hasn't been saved yet.
everytime im using this app it says "AN ERROR HAS OCCURED" and if i ignore it my entire computer freezes, if i press reload everything i just added to my project IS GONE. ALL GONE!!! FIX YOUR APP!!!
Hi @hfhwhatcom ,
Can you provide more details on what the error you're seeing is?
When do you get it?
What does the error say?
Which browser are you working on?
How much RAM is in your system?
Hi @default290369189o5n5n ,
Sorry about the frustrating error you're seeing.
Is this the Unknown error? Or do you get any specifics about the error you can help us with?
The Entire computer freezing might mean something at a hardware level might be occuring.
Do any other apps freeze like this for you?
If you start a new document and save it, does it save successfully to your cloud account?
Hi @lmozart sorry you are having this issue.
What browser and version were you trying to open the .psd file with, did you try another supported browser?
Let's make sure your computer specs meet Ps web requirements:
I could not change the font. Error message " Could not save as "Untitled -1.psd" because of a program error"
with options to click on OK or Learn how to fix. This came up when trying to add more letters in text. So I then tried to save my work but had no luck. I tried the troubleshooting option in the Learn How to fix.
@CoryShubert seems to be fixed, apologies for not answering sooner, regards
Hi @default30258505qjc851 are you still seeing this issue?