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Photoshop Beta memory issue

Community Beginner ,
May 26, 2023 May 26, 2023

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Hi all,

 

I've been experiencing a strange issue with Photoshop Beta the past couple weeks.
What happens is that from the moment I open Photoshop, the memory usage keeps increasing until I run out of memory and stuff starts freezing/crashing, etc.

 

Some useful info, things I tried, etc:

  • It started happening about about a month or so ago. I was able to use PS Beta just fine before that.

  • It's not because of big projects with lots of layers, etc; it also happens when having a single jpg open, and even when I just stay on the home screen after opening Photoshop.

  • The problem does not happen with the normal/non-beta version of Photoshop. Preferences in both versions are identical.

  • Scratch disk is not full, there's plenty of free space.

  • Both Photoshop and the PC itself see the amount of RAM correctly.

  • Lowering the memory usage in Preferences>Performance doesn't do anything; Photoshop just ignores whatever limit I set it at.

  • I had a lot of brushes imported, so I thought perhaps that could be the cause. Deleted them all, but it didn't help.

  • Uninstalled all plugins. Also didn't help.

  • Reinstalled Photoshop Beta. Again, didn't help.

 

Specs:

MoBo: MSI Z97 Gaming 7

CPU: Intel Core i7-4790K

GPU: MSI RTX 2070 SUPER Gaming X Trio

RAM: 32 GB DDR3 2400 MHz

OS: Windows 10 Pro 22H2 64-bit

App Version: Photoshop Beta v24.6 (Problem happened on older versions too.)

 

I think that's about it. Please ask for any other info if needed!

 

To put it simply:
I open Photoshop Beta and just leave it on the home screen. (Or open any file, doesn't matter.)
I can then open Task Manager and watch the memory usage increase continuously until my PC runs out of memory and things start freezing/crashing, etc.

The memory usage increases pretty gradually; it goes up by 100-200 MB or so at a time, rather than jumping from 1 GB to 4 GB to 7 GB, etc.

 

One other thing that might be worth mentioning is that the amount of time it takes to run out of memory is inconsistent. Sometimes it's 10 minutes after I open Photoshop, sometimes it's 30 minutes, and sometimes I can work for an hour or more before everything dies.

 

If anyone has any ideas of what could be causing this, please let me know!

Thanks in advance!

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3 Comments
Community Expert ,
May 26, 2023 May 26, 2023

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@Aetherial 

 

Moved to Photoshop Beta

 

Jane

 

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Community Beginner ,
May 26, 2023 May 26, 2023

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Ah I wasn't aware there was a seperate section for Photoshop Beta, my bad!

Thank you for moving the thread.

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Community Expert ,
May 26, 2023 May 26, 2023

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No worries, @Aetherial , that's what we are here for! Adobe staff will see your post, but in the meanwhile, be sure to fill out and send in the crash reports and include your Adobe ID email.

 

Jane

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