P: Generative Fill Button greyed out (age)

[Patrick Bu.]

After selection is active, I cannot use the generative fill button. It's visible, but greyed out...

I already switched from german language to english without success.. Please advice. Thanks !

Patrick

[Graham24508943nobd]

OK Can do

[arteme12]

The only thing that fixed this for me was deleting the AdobeUpdateAdmnPrefs.dat file. Instructions are in my previous reply to this thread.

[Graham24508943nobd]

[Ike29892043ha03]

Unfortunately, that didn't work for me. It seems like when issues like this have happened in the past, Adobe leads me to just uninstall and reinstall everything all over again 😞

[-M&M-]

Have "Version Adobe Photoshop : 24.6.0 20230520.m.2181 4e0245f x64" installed, but Generative fill is greyed out as for many...

[vascovicente]

I got the same problem, version 24.6 only available and is still has the grey box of the generative fill 

[-M&M-]

No, wait!

Now I can select and even type some prompts, but I get no result, the image is unchanged !

It generates, but nothing to see...

EDIT: I work with FRversion, but I had to put my prompts in EN, even if the info-bubles are also in FR...

Now it works!

[Tomasz27483756m61k]

Photoshop Beta,  Polish language version / Windows 10 /

I have a question. I have installed the latest beta version Photoshop because I wanted to use the "generative filling" feature. Unfortunately, this feature is not working for me. I cannot type anything in the text field as it appears grayed out, and when I hover over it with the mouse cursor, a message saying "access to the generative filling function is not available" is displayed. I have attached a screenshot for reference. I would greatly appreciate your assistance. Thank you.

Best regards

[defaultx6tjfzgvsfzr]

i have updated to latest version of Beta = Generative fill is visable, but greyed out and states "currently not available" 

[Sebastien30066152hauu]

what did u do??

is the language setting the issue?

[tafounast]

Does not work on my version of photoshop

update everything, 

[Enriquetorresphotography]

Same. So anxious to use it!

[kevin stohlmeyer]

Hi @tafounast what version of Photoshop specifically are you running? See below

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[kevin stohlmeyer]

Hi @defaultx6tjfzgvsfzr Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[kevin stohlmeyer]

Hi @Tomasz27483756m61k Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[kevin stohlmeyer]

Hi @Jin-Jing Pei what region are you located in?

https://helpx.adobe.com/photoshop/using/generative-fill.html

[kevin stohlmeyer]

Hi @blitznmedia 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
    •    Log into Behance with your Adobe ID and enter your Date of Birth.
    •    Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[kevin stohlmeyer]

@Alexandre Becquet take note - if the button is greyed out it means the user has to verify their age using the outlined steps above.

[kevin stohlmeyer]

Hi @athlon_1398 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[kevin stohlmeyer]

Hi @kazinitz 

Why is the Generative Fill button not available?
If you find that Generative Fill is greyed out for you, it is possible that you may not have a valid Date of Birth associated with your Adobe ID account. To update your Date of Birth, you can do any of the following:
• Log into Behance with your Adobe ID and enter your Date of Birth.
• Log into your Adobe account and enter your Date of Birth. To learn more, see Error: "Not eligible to use Creative Cloud services".
Once your Date of Birth is up to date, relaunch the Photoshop (beta) app to enable Generative Fill.
https://helpx.adobe.com/photoshop/using/generative-fill.html

[Gilson Silva26578669uw38]

Olá pessoal, a ferramenta nova que está a disposição para todos os usuários adobe não está funcionando para mim. A ferramenta aparece mas não posso usá-la. É como se ela estivesse desabilitada. Fico triste pois gostaria de fazer proveito da mesma.

[Alexis Vrbg]

Malgrès la dernière version de Photoshop Beta, la fonction "remplissage génératif" est présente mais non utilisable.

"L'option remplissage génératif n'est pas disponible actuellement"

Est-il possible de régler ce problème ?

Merci

[CoryShubert]

Hi @Alexis Vrbg how long have you seen this issue? Have you refreshed or restarted your system and does this error persist?

[Arlen30069096yh9u]

First of all, that is very silly. This is not a "mature", must-be-ad-adult-to-use feature. Second, there is no documentation. I undersatnd it is beta at teh moment, but this would be a simple thing to document. Third, Adobe never asked me for a birthday, and honestly, I don't want Adobe to have my birthday. It should not be up to Adobe how I choose to use their product. 

[Jis300699454ik1]

I cant use the AI tool. It says it is not available.