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Adobe Photoshop Beta Not Clickable on Creative Cloud Why?

Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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cant install adobe photoshop beta in my macbook pro because it is unclickable still unable to install .. 

dunno why.

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Desktop-macOS

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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Hi @jasona8702902 , sorry you're having trouble accessing the Photoshop beta

Do you see the beta at all in CC desktop?

Does a computer restart help?

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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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There is no betas in categories panel


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Community Beginner ,
Jun 02, 2023 Jun 02, 2023

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Screenshot 2023-06-03 at 9.42.58 AM.pngit doesnt click after.. theres nothing happening when i click this

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Community Expert ,
Jun 06, 2023 Jun 06, 2023

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Hi @jasona8702902 you are most likely in a managed environment like Enterprise or Teams. Have you admin allow Beta apps access and turn off the 30-day release window. Otherwise you will see betas older than 30 days from release.

https://helpx.adobe.com/enterprise/using/customize-creative-cloud-app.html#enable-beta-app-install

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Adobe Employee ,
Jun 06, 2023 Jun 06, 2023

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Hi @jasona8702902 it appears you have a team account. You need to contact your IT admin and make sure they allow you to download the beta.

 

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